The complaint has been investigated and
resolved to the customer's satisfaction
Planet Fitnessrude & insulting manager

I have been an avid member of this gym for well over 3 years. I always thought the members and almost all of the employees are nice. However 2 days ago I went to tan after working out. After undressing I noticed someone had taken the phone from the room (direct line to front desk to request tanning time) so I called from my cell. The "acting" manager gave me a ton of attitude for calling the main #. I stood there and waited for the timer on the booth and got nothing. When I called again the same girl (Celina) told me if there wasnt a phone in the room THAT I MUST HAVE TAKEN IT. (WOW !) When I left I stopped at the desk and put my gym bag on it so Celina could be assured I didnt have the extension phone. She said something about her not saying that I stole and I cut her off and said "yes you did" and I left. The next day I returned to try to resolve the incident and Celina approached me and handed my a "Cancellation" slip and told me not to return. Former member (not a thief) 62701, Joe Labrecque

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