Planet Fitness review: $39.00 annual fee

Beware! Stay away from this company. After 12 months of $10.00 monthly debits, I cancelled with Planet Fitness. I found out that they debited my bank account a annual fee for the upcoming year. It seems that one year ago when I signed up online that in my contract i authorized a second annual fee one year later. It doesnt matter if you do not renew, if you didnt request to cancel the annual fee by 10/25, they bill another $39.00 annual fee on 11/1. You would think, that if you arent renewing for another year, they would reimburse the fee. Of course they would not reimburse this fee, and three attempts to speak to the location manager have resulted in crickets and no returned calls. Very unprofessional experience when a manager wont even call you back. I hae been told on the three calls I have made that his name is Robert As far as I am converned Robert doesnt exist. I plan on telling everyone I know to stay away from Planet Fitness.