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Pizza Ranch Complaints 50

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K
11:26 am EST
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We ordered a box of chicken, beans and potatoes and a barbecue chicken pizza. The delivery guy had instructions for the doorbell and you have to hold it. Bell never rang, it was a long wait, so we went outside, there sat our door on a pile of snow. Not even sure how long it was there but it was it was cold. I don't want for, I want you to know, I snowbank? Really???

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8:26 pm EST
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At approximately 6:19PM on 12/31/2020 my daughter placed a pizza order online. 1 large beef, sausage, and extra cheese on a Skillet Crust. After placing the order, the time it would be done was 45 minutes. At 6:35PM my daughter received a phone call from a woman employee (unknown name), asking if Kayla could change the crust to Original Crust. And that it...

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7:47 pm EST
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I called to order food and I asked for the my 8 pc chicken to be 3 breast 3 wings and 2 legs which I order this that way each time I was told I can't get that and didn't get that when picked up my order. I am not sure why this time I can't do that? I don't understand as the customer I can't get what I want? When I called it in the girl seemed as she didn't...

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10:48 pm EST
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2 friends and I went to the eau claire wi pizza ranch Sunday 11/29/20 at 5:30 pm. Absolutely ridiculous buffet. In fact I took a picture of the selection. Chicken was good and plentiful and that was it. No mashed potatoes, no mac and cheese, dried up gravy. 2 pizza scraps left all dried up and looked like it had been there for days. I can send the picture...

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7:43 pm EST
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Went to Pizza ranch at 4:55pm on 11/10/19 with my family n grandkids. I order twice a meats lover add pineapple asked the girl at the register n twice the Mexican manger. They gave me number 18. Nothing was ever bought to us. Ticket number was 211. Know u guys are busy but if someone orders something it needs to get done. We are not happy about this.

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9:56 pm EDT
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Ordered a 20 piece chicken box online and picked up in the Atlantic, Iowa store this evening at 7:50pm. Got the chicken home and it was still red and not done! My father called the Atlantic location and the lady stated she would give a $15 credit on the account. The bill total was $33.55. When my father told the lady that the chicken was NOT done and how...

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10:39 pm EDT
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Brought my two grandkids to pizza Ranch. Got there in the only thing on the buffet was cheese sticks. Told my grandkids that was cheese pizza. When we left an hour later they just put two pizzas on there it's a good thing I ordered one when I came in that's the only pizza I got. For a pizza Ranch you would think you would have pizza out there for your...

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4:22 pm EDT
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Pizza Ranch disgraceful management

my name is dalton anderson and i was recently let go for reasons that shouldnt even be a problem. the female manager/ owner delphene was always nit picking at me on every little thing i do accuing me of things making snide remarks putting words into my mouth. i was only employed with them for a few weeks and ive worked kitches before and it seems that she dont know how to or seem like she knows what shes doing. they constantly leave on a daily basis leaving the other employees at the store on there own with out any other manager present. ever sence i started i havent been givin a day off and i asked if i could get some days off and she said that i could have all the days off in the world. being completely rude. i truely feel that this should be looked into so future employees dont have to suffer the same ordeal i have.

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1:23 pm EDT
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Pizza Ranch mistreating employees

This Pizza Ranch location at Dubuque needs to be investigated ASAP. The owners Paul & Penny treat their employees so bad, it is a shame! They have gone through so many employees since they opened last year, mainly because they DO NOT care about firing people for NO given reason. It is suppose to be a "Christian based" business and the owner Penny has persuaded many past & present employees to go to her house where she practices her "witch craft" on them...this is so wrong! Something needs to be done about this woman! If an employee does NOT want to be a part of this...they are fired or they make it merely impossible to stay working theer so they quit! PLEASE someone needs to stand up for the employees of this company.

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Ronald Kubetz
Schofield, US
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Mar 12, 2015 7:11 am EDT
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My daughter worked at the pizza ranch here in Weston WI. She has always been scheduled to work 5-9 but has not gotten out sometimes after 11pm. This is not a good place to work. She is in the 11th grade, so working until 11pm on a school night is uncalled for. She handed then a letter to tell them she is giving her 2 week notice. They tried to give her the guilt trip speech. There management is no good a scheduling there workers. Hire more people! Last night she hurt herself, management said they knew nothing about it, but will call the owners. He called back 10 minutes later and said, " the owners are busy at this time and will call you in 1 1/2 to 2 hrs." SCREW THAT! I took my daughter to the E.R. while waiting at the E.R. the owner call and said she is just saying that because she doesn't want to work here anymore. And she hurt herself before coming into work. WTF! So now they threatened us that the lawyers can figure it out from here. THAT GOES TO SHOW YOU, JUST HOW MUCH THEY CARE ABOUT THE PEOPLE THAT WORK THERE! AND THEY SAY THEY ARE CHRISTIANS! WTF?

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nelz11
ft totten, US
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Sep 25, 2012 2:33 am EDT

I would like to know who the corporate owners are? They need to do somethign about the Pizza Ranch In Devils lake North Dakota? I want to make a compalint about the one here?

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j mulgrew
Dubuque, US
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Aug 14, 2010 4:22 pm EDT

WOW, I don't know these people personally. I do know a few of the people who work there and have heard some wonderful things about this place of business. My nephew was one of the people hired to work there when the place opened. After about two months he was let go. He told his parents that he was told that he had potential, but there were people who were doing better than he was. That seems pretty straight forward and honest to me.

My family LOVES this place. Everyone is so nice. The prior post mentions Keith and is right. Keith is great. We have also enjoyed talking with Paul and Penny and all of the people who work there. We are always greeted with a smile and are handed a a little number to put on our table because they already know what we want when we walk in.

I was shocked when I came across this. Chin up Pizza Ranch. There are a lot of small, insignificant people out there (First and Last posters especially) that love to try to pull others down to their level.

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be truthful
US
Send a message
Aug 08, 2010 10:27 pm EDT

One thing is for sure that I am upset at all the drama that goes on in this company. Number one Paul should investigate this matter or Scott to find out who truely and honestly this person is who wrote the above and confront them ASAP . And if Paul has told you that he did investigate and tells you who; Im not totally convinced that he is telling the truth CERTAIN EMPLOYEES PAUL AND PENNY NEED TO STOP blaming certain individuals for this matter ; that could hurt innocent peoples reputation as well as Pizza Ranches. I will tell you this, Scott probably should make a surprise visit to see what is truely going on and talk to the employees to strighten this out. We all know Paul means very well and trys his best but when Paul or Scott are there all stops are made to make this place a success. When corporate leaves and or Paul all hell brakes loose and there is DRAMA, TENSION, CLICKS, FAVORTISIM and BACKSTABBING. I can't say enought that if you do a good job and are dedicated YES Paul is there for you but if certain people want you out, Paul listens and they do make it very hard for any employee to stay. I love the food but the ### can stop at anytime to make this resturaunt a success. But then again this is about survival and if you want to suck up to the people to bring them in and give a crap about them afer they leave as long as they come back then Paul I wish you the best of luck. Change the ways of the crap but not the food. The food is why people come back and seeing Keith! Nothing more!

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Anonomys83
Dubuque, US
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Aug 04, 2010 7:42 pm EDT

I am an EX Pizza Ranch employee...and I can honestly say that these allegations are 100% FALSE! There is no "witch craft" involved. Penny is of Native American decent and is proud of it but in NO WAY persuades any employees to go over to her house and practice anything! Although PR is christian based, they do not discriminate if an employee is not. I am atheist and worked there perfectly fine and not harassed for it AT ALL! These people are all just trying to run a business and help the community...and I think it is clear that the testimonials from the current employees shows what kind of place the Dubuque Pizza Ranch really is! I do not know WHO this complainer is, but one thing for sure is that even an EX employee disagrees with you!

-K

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juliek
Potosi, US
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Jul 31, 2010 4:04 pm EDT

I am the wife of a Pizza Ranch employee i can tell you that Paul and Penny would do anything for their employees and their families. As far as employees who are no longer with them it is because they have been not doing their job. They give everyone lots of chances but in the long run they need poeple who are going to work. Paul and Penny are very good hearted poeple and i hate to see someone making up lies about them and posting it on the internet just because they can. That is not right. If anything should get looked into it should be the one who made this comment. Pizza Ranch is a big family and will stick together.

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Jenna Bush
Dubuque, US
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Jul 31, 2010 2:09 am EDT

I also am employed at Pizza Ranch and all i have to say is that Paul and Penny are two great people and i look forward to going into work everyday because like Jennifer said we are a family and everyone gets along. Im not really sure where you got that witch craft junk from but ive never heard penny or anyone else say one thing about that. And did you ever think that employees that are no longer with us just had no work ethics and were a waste of labor? If anything it shows Paul and Penny are great restaurant owners. So i think we all would appreciate it if you kept your comments to yourself when you have no idea what really goes on.

Sincerely,

Jenna Bush

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jenniferedwards18
Dubuque, US
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Jul 30, 2010 10:52 pm EDT

I am also a current employee. I would like to say that the owners Paul and Penny would never mistreat anyone ever. I was a employee that was let go and brought back to the crew and was never mistreat not once while I was there. Even after I was let go I still talk to them as if I was there. They are the best two people that I have meet. They would help anyone of the Family members by saying that I mean everyone of us that works for Pizza Ranch cause we are FAMILY. The pizza Ranch is on of the best jobs I have had as far as sticking together as friends and family goes... I love the Pizza Ranch and Paul and Penny if anything they make work more fun.

Sincerely,

Jennifer Edwards

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Brandi Davis
US
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Jul 30, 2010 9:48 pm EDT

Also as a current employee at the Dubuque Pizza Ranch, everything that was stated above is not true! Everyone that works at the Pizza Ranch are all so close to Penny and Paul we are all like a huge family! As Penny best friend she has NEVER had anyone over to her house to do "witch craft" of any kind. Penny and Paul would do anything for there employees, they dont treat anyone with disrespect of any kind to make someone quit, and to be honest, a few people that quit or got fired Paul gave them a second chance and let them come back! If this is treating employees with disrespect, can someone please tell me what respect is?!

Sincerely,

Brandi Davis

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Dalton Schmit
dubque, US
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Jul 30, 2010 5:42 pm EDT

As a current employee of the dubuque pizza ranch i wonder to myself how you came up with this story? Every employee that works here can tell you this is a made up story. Penny has never once asked any of us to come to her house to participate in this "Witch-craft" you speak of. Every employee that has been fired from the pizza ranch has been sat down with the owner and has been explained the reason they are being fired. I have never seen Paul or Penny treat a single employee with disrespect in any way, they have been very considerate towards all there employees that have ever requested days off or even asked for help during working.

Sincerely,
Dalton Schmit

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8:31 am EST
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Pizza Ranch unbelievable

This evening we decided to order pizza. We called Pizza Ranch and asked if they had any specials. We were told they had a large pizza for $9.99. Not a bad deal, we ordered a large pepperoni pizza. Upon arrival of the pizza delivery lady, we were told that we owed a whopping $25.00 due to a delivery charge. We live EXACTLY 5.66 miles from this Pizza Ranch location. It is absolutely absurd to pay a $15.00 delivery fee. This was explained that there is a minimum $25.00 charge to deliver to my town. Again, we are 5.66 miles from their restaurant location despite technically being in another town. Beware of this scam of a business, I know we will NEVER use their service again.

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Thomas Cecil
US
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Feb 18, 2024 1:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I work at the Maryville, MO 64468 location before it fell and I haven't gotten my W2

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Jer198
Tea, US
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Jan 21, 2024 5:36 am EST
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Went to location in Brandon wanted try out for daughter 5th birthday. Went online said nothing about closing early for Xmas party. Payed $55 dollars for cold food not fresh and had rush cause closing early. Was advised only when walking in. Not happy about how it was handled.

Thanks

Jhintz19@gmail.com

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Peggy Hitt
US
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Aug 22, 2023 8:02 am EDT

Usually I am happy with the food and service. Today was different. The chicken was undercooked. I was told they are aware of this and it was from marinating. I happen to know when it's undercooked. This is Pizza Ranch#1975 date 8/16/2023 1:28 pm order# 9867609

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Sharon J Petersen
Estherville Iowa, US
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Jul 22, 2023 8:46 pm EDT

No one will honor my coupon I

I received from pizza ranch. Coupon for free Cactus bread I tried to use it when eating at pizza ranch in February 2023

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austin vanvoorst
US
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Jan 13, 2020 4:17 pm EST

I ordered a medium buffalo stuffed crust and got original.

Austin Van Voorst
[protected]

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Keri Simon
US
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Nov 17, 2019 12:44 pm EST
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I ordered the meal deal with 8 piece chicken, 6 biscuits and family size mashed potatoes. I have gotten this many times before and it was great. However this time the chicken was all full of bone and not meaty like it normally is and the biscuits were overcooked and very dry. The food did not seem very fresh at all.I am very dissatisfied.

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Adams
OC, US
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Apr 14, 2009 2:16 pm EDT

*******IMPORTANT:
Your Pizza Ranch delivery cars in Orange City Iowa (location PH# [protected]) are advertising Political views with stickers on them. I do not find this appropriate at all, and will encourage a boycott of Pizza Ranch if your place of business continues to be used for political advertisement. I suggest an investigation and also an email to all management of all Pizza Ranches about how your place of business ought not to be used improperly for political purposes.
***********

Overview of Pizza Ranch complaint handling

Pizza Ranch reviews first appeared on Complaints Board on Dec 4, 2008. The latest review Improving post pandemic was posted on Jul 25, 2024. The latest complaint disgraceful management was resolved on Aug 10, 2014. Pizza Ranch has an average consumer rating of 1 stars from 51 reviews. Pizza Ranch has resolved 3 complaints.
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  1. Pizza Ranch Contacts

  2. Pizza Ranch phone numbers
    +1 (866) 835-5871
    +1 (866) 835-5871
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    General Information
    +1 (800) 321-3401
    +1 (800) 321-3401
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    Customer Service
    +1 (712) 707-8800
    +1 (712) 707-8800
    Click up if you have successfully reached Pizza Ranch by calling +1 (712) 707-8800 phone number 0 0 users reported that they have successfully reached Pizza Ranch by calling +1 (712) 707-8800 phone number Click down if you have unsuccessfully reached Pizza Ranch by calling +1 (712) 707-8800 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Ranch by calling +1 (712) 707-8800 phone number
    Head Office
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  3. Pizza Ranch emails
  4. Pizza Ranch address
    204 19th Street SE, Orange City, Iowa, 51041, United States
  5. Pizza Ranch social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Pizza Ranch contacts
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Pizza Ranch is ranked 44 among 222 companies in the Restaurants and Dining category

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