Pizza Ranch

It was 3:30 pm approx time

Friday May 5, 2023

The Pizza Ranch in Kentwood Michigan

I called the day before, on May 4, to ask about the time it changes from lunch hour to dinner hour pricing. I had just gone on the website for the Kentwood Pizza Ranch and it was said dinner price Kentwood Mi starts at 3:00 (yet in the past, when we got there rushing by 3:00 we were always told...

"No that's wrong ….. the dinner price doesn't start until 4:00."

Well, when I arrived with my couple of lady friends (with more on their way)

I saw the bulletin board behind the manager saying dinner hour starting 3:00 p.m. I said "Oh wait a minute I just called yesterday and inquired about the lunch price & time and they said dinner price starts at 4:00 the change over to dinner price.

He said well, we just changed that today..

I smiled & said"Well of course you will honor the price I was told on the phone, right"."No ", he said"Just like when a gas station change prices. You could see a certain price for gas and you come in an hour later or a minute later and the price has changed and that's how it is."What?

I said"Well this is not a gas station This is a restaurant and that's not the way restaurants operate. Are you saying that everyday I should call in a half an hour before I arrive to make sure if the lunch time changed or the prices all changed?"He said something about my"escalating comments"and he was not going to remedy the situation..."So I have to ask you to leave."

I was horrified!

I have never been turned away from any establishment in my entire life.

I did not raise my voice ever I was always talking quietly to him.

We left & I said I will never be back to this location and none of my friends will either and that he can just read my negative review.

I am a professional retired teacher with a master's degree and I am 70 years old, an attractive lady nicely dressed and I was treated like scum.

This manager did not want to listen to one sentence from me and was just blocking anything I said when I was speaking in a very quiet tone but I know I was feeling angry but never loud or shouting or threatening in any way. I just wanted to be treated fairly and he wanted me to immediately leave.

Please take action for me. Thank you

You can call me...

My pH # [protected]