The complaint has been investigated and
resolved to the customer's satisfactionResolved Pizza Hut — racist staff and managers
resolved to the customer's satisfaction
I was hungry last night so I took my entire family to Pizza Hut to eat.
When we sat down, nobody came over to greet us or take our order. After fifteen minutes of waiting, I asked the girl at the front of the store if our server was ever goign to come by. She went and spoke to the server.
About seven minutes later, the server came over. He was ungroomed and had his shirt untucked and no hair restraint on his long, greasy hair. He gruffly asked us for our complete order, which we gave him. After he finished taking the order he asked the table, "so no watermelon or fried chicken, then?" Without waiting for an answer, he walked away.
I immediately went back to the girl at the front and asked if she could send over the manager.About ten minutes later, the manager came to our table. "What is it?" he asked abruptly. When I told him about our long wait and the incredibly inflammatory thing our waiter had said, he acted as if I was lying to get something for free. (I had not asked for anything but an explaination of what exactly was going on.)
"You ### ### are all the same, " he said. As my entore family's jaws dropped, he continued, "###s always want something for free, and you'll do or say anything to get it. Now, get the hell out of my restaurant, all of you!"
Needless to say, we left. We called the police, but they said that there was nothing that they could do. I called the Pizza Hut complaint line, and all they did was try to offer me some coupons for free pizza. Can you believe that?
I'm never going back there again.