Pizza Hut
reviews and complaints

We ordered 7/20/2022 from the store on 1490 whiskey rd aiken sc 29803 at 533 pm said 20-30 min- confirmation number 3220720163347001313037749- well after 50 min and no delivery we called and were told the system was down and our pizza was not being made - we were NEVER CALLED- and told this WHY?

They offered to delivery it after we called in an hour to hour and half later - It will now take 2-3 days to get money back-fine- not the point if your system is down and you can see the order CALL SOMEONE!

NOT HAPPY as this is not the first time we have had to deal with this

We visited your Thurmaston branch in Leicester on Saturday the 16th of July. We were seated and given the menus to then be told that it was card payments only. We only had cash on us, which meant we were not able to stay. Cue 3 very disappointed children, one of whom this was the birthday treat for. Our middle boy has SEN and this resulted in an almighty meltdown in the car park and us having to find alternative arrangements for dinner. I am absolutely disgusted that you no longer offer cash as a method of payment, and can honestly say I will not be visiting any of your restaurants as a result of this.

Natosha Fearrin Is the GM at the Pizza Hut where my 16 year old daughter Ava Dodson works. Natosha’s 16 year old daughter Sara has been dating a manager named Dylan Conkright. Dylan is flirtatious with other young females at work and this is causing discrimination against my daughter. Natosha refuses to go by the availability schedule offered to employees. She won’t accept the availability so my daughter Ava cannot request specifically days off in the proper time frame. At the beginning of June she tried to request off her sisters birthday because we had a birthday dinner planned. She told Natosha the issue and it was ignored then Ava was scheduled on her sisters birthday June 29. I called pizza and said she was not going to be at work on the 29th. This week Natosha has Ava scheduled Tuesday 7/12/22 from 2-4pm and that is it for the week when Avas availability is Tuesday-Sat. I believe she is trying to get Ava to work elsewhere by cutting her hours. Also isn’t it against policy for a 21 year old manager to be dating a 16 year old employee?

I ordered online a pizza from pizza hut. when my husband brought it home it looked as if someone picked off of it a piece was missing. I called the store Manager to inform him of my findings of the pizza, he was not accommodating nor did he tried to give good customer. My husband returned the pizza and was assisted by a young lady named Tiffany whom he said was very rude and had a bad attitude. Store # 130 10525 S. Eastern AVE Henderson, NV

Sincerely,

An unhappy customer

Patricia Lattimore

[protected]@embarqmail.com

Ive Worked at pizza hut for almost a year now and it started out pretty good was making 1.75 per delivery which helped cover the gas and gave me a little extra for maintenance but here recently they decided to go by mileage so I did some checking in only getting back half of the fuel I use for deliveries which is [censored] where using our vehicles for your deliveries and having to pay for half your gas I've never worked anywhere where I had to pay to work and y'all claim y'all ain't making any money just remember if it wasn't for us employees y'all wouldn't be making [censored] so why don't yall quit [censored]ing us and treat us right

Order a supreme pizza they gave me time to pickup when I got there wasn't ready she kept saying 10 mins, well them 10 minutes turn in a Hour and 20, minutes, I was supposed to get cinnamon bread free because, it was my birthday never got them they was never cook them I just told her never mind I'm on a broke heel and that standing i was in pain. 404 North side drive Valdosta, GA 31601! I would like a voucher for all the lying and missing food. Melvin Gatlin 1801 Claudia circle Valdosta, ga 31601 [protected]. You really need to retrain on customer service because, how full the lobby is I'm quite sure I wasn't the only ones with mess up and long wait times the next time I will go to Dominos or papa John's.

07/04/2022 5:39-7:11

I live in Blue Ridge GA 30513, I live approx 1 mile from the restaurant. Ordered at 5:30, received about 7:11 to be delivered. It was cold...I understand it was a holiday evening and all, but that is ridiculous! I attempted to call about the order and was on hold for 18 minutes to speak with someone! The driver arrived before I got to speak w/anyone! Ridiculous!

I was checking my reward points on pcphrewards.com to redeem my points for merchandise and it gave me a new reward card number. It did not give me a verification code. It gave me 25 points and rewards and told me to scratch the silver screen on my phone to reveal my verification code which clearly is not something that works. Please email me at DH [protected]@iCloud.com as soon as possible thank you

John "Jack" Schwab, the stores general manager is a complete [censored]. I worked for Pizza Hut for two years, from July 2019-July 2021, at 4 different stores in that span, and never had an issue with anyone, until I started working with him. The area manager Sue Giberson, who is on her way out as of late July for retirement, is not much help either. She has been trying to cover up Jacks unprofessionalism since the day Jack and I were transferred to that particular location. Jack has been accused of being a racist by a former employee, which in Jacks words lead to court proceedings. He has admittingly, and in a bragging manner, had sex with at least one other Pizza Hut employee, I can provide the name of the employee. I personally have seen Jack face to face in a screaming/hollering match in the front house of the store with a customer, in which I thought was the most pathetic attempt of customer service I've ever seen. I'm now an Uber driver, and had a delivery from this Pizza Hut. After Jacks attempt to intimidate me, and again his unprofessionalism, I'm writing this. I've already tried to contact Brent Slazwedel, who is one step above Sue Giberson in the lovely corporate chain.

EDIT: Store location: 9099 4th s n st pete FL 33702

I ordered a pizza from your restaurant on 06/12/2022 ticket number 00113. For Joe campos I ordered a large pepperoni at approximately 6:37 pm, the order didn’t arrive until 8:57 pm also there customer service is just completely very unsatisfactory, the counter person in the background was using vulgar language speaking to others what sounded like co workers. My pizza was very cold and very late arrival. I demand someone put some attention to this restaurant staff because this is not the first time I have problems with this particular restaurant. Other restaurant staff are more professional.

I ordered vegetable pasta in Super Limo but I received non veg pasta at my home - T-1590705, ADNOC Housing Complex, Ruwais Abu Dhabi 12322

I am have made my order as mentioned above via the online application with Full address details then could not answer my phone though o called 19000 at 9:55 pm CLT via the registered phone via the application and via the call center whom confirmed to me that the order will be at my door step within 15 minutes then the branch cancelled the order at 10:36 pm so I recalled the 19000 hotline and pressed 3 whom confirmed to me that the order has been cancelled and the branch is right to cancel in a very rude way although I explained all the situation to him with the call of 9:55 but he insisted on his situation. If so simply I suggest to cancel the online application if your branches do not how to respond to it.

Called order in she said they don't deliver on Dixie airport road I said yes u do she said no I don't so she refused I told her I've never had any problem out of them I said maybe I just switch to dominio s she said that would be a good idea we don't need your business I said wow ! Young and stupid without customers u would not have a place very sad ! Infection I've had food delived by u 3 times but last night domonios came from lynchburg so I deserve something for the rudeness and her sending a paying customer down

6/16 at 5:34 I did not receive my other refreshment upon waiting an hour plus for my pizza.. Because the driver “forgot” them. waiting 30 more minutes I received one drink instead of two. After calling the store I spoke to manager who was very rude. Very bad customer service. This is very unexpected. As a loyal Pizza Hut customer I am very disappointed as this is not the first time still I decided to tip the driver. Needless to say I WILL NOT BE ORDERING FROM PIZZA HUT AGAIN!

I placed an online order [protected].

The driver arrived timely, however, he placed the order outside my door on the ground, and failed to knock or ring my bell.

The drinks were also flat and had to be thrown away.

I emailed corporate the same day and they replied that I'd hear from someone at that branch within 3 days, but it's been a month and I have not heard from anyone. I've emailed a few more times and now I am being ignored.

My name is Christine Alementi

I ordered pizza online on June 10th

I called to ask what was taking so long for my order

I could not get a hold of the store, but instead reached a call center (annoying)

They explained that the wait time was 3 hours (what?!)

I asked if she was serious and she said that is our new wait time for delivery (I laughed, but she was serious). Really, Pizza Hut!

In any case, said I could go pick it up in 20 minutes - seems there is a delivery person issue (maybe don't offer delivery? are there really people waiting 3 hours for pizza?)

Anyway, I said that I would go pick it up and she adjusted my total charge to reflect the fact that I was picking it up.

NOW, I have 2 charges.

Please give me a credit for the $55 - which was the charge for the total order it would have been with the delivery. I was also charged for $33 for the order I picked up.

BTW, the people in that store were very nice and working VERY hard.

Thanks,

Chris Alementi ([protected]@gmail.com)

Pizzahut #2718 19:46 time 06/10/22 date... $29.76. I ordered two pizzas but both or not what I ordered.. I ordered by phone but both of my pizzas are wrong... I wanted beef, italian sausage and pepperoni... Somehow I ended up with jalapenos my kids can't eat jalepenos and on the others ones they put mushrooms and red onions I didn't ask for mushrooms or red onions I just wanted pepperoni and sausage and the crust doesn't taste fully done and it's dry needed more sause

On 06/07/22 7:24 205 washingtion blvd ogden ut. I ordered the big dinner box (pepporoni, supreme) bieng the pizzas, chicken alfrado the pasta. 2 liter of mountain dew and a big brownie, I recieved a regular dinner box and a 2 liter of pepsi. Totaly the wrong address and name on order. I called the location and got hung up on twice, third time a maneger awnsered. She said it was doordashes fault. I told her that I did not order from doordash. (if had my order would of been right) she said that they could have a driver bring the right pop and give in store credit for the order. 45.00 my order was more than that, I tried to explain my family had been waiting to eat and could they please bring the right order with the soda. They said no they could not just the pop, and the 45.00 credit. It was only 8.15 when this call accured and the store did not close till 9:00 very disapointing.