Pizza Hut
reviews and complaints

On 07/23/17 exact time 5:05p the person on the phone hung up on me 4 mins 0 sec, I don't know
if this is a new policy with Pizza Hut, I believe the
person name was Adriana she's sort of fat & Hispanic, I always have problems with her, I
call pizza hut on my cellphone number [protected], (this Is what happened) I placed a call at the time shown, she answered the called, " hello this is
Pizza Hut, after the greeting, she ask for my name
phone number, pick up or delivery, then she asked
me: will I be picking it up at the location: 2042 W 47th St, Chicago, IL 60609 Store # 032433, now during the 4:00 minute Conversation, before Adriana hung up on me, I was inquiring the specials
that Pizza Hut was offering, (I hope this call was Monitored) I doubt it, because she hung up, but this person is always rude with me, you see as mentioned earlier I've had problems with her in the past, but the difference is, I never called her from the number I used today, my original number
will bring up my information, the number on file
is [protected], Which make me think one or two ways, either she don't like me, or she's prejudice, I think I called on her or attempt to reach out to her
Authorities, I don't know what came of it, so, here I am again, this time "please respond, because I'm so
Tempted to take this Pizza Hut to the media, however, I will wait patiently for your respond/ feedback, I thank you, for your time.

Cordially,
Lawrence Davis

I have given the order on 8-7-2017 at 10:27 PM but they delivered the order at 11:29 PM. And commit me to return the amount on my account within 7 days. But today 23-07-2017 already 14 days cross no amount will credit in my account. I tried to call MR. Anand but he cant pic my call.
I will call him 1 weak ago he says that let me check in the system and revert back to you, but gill now no call has came from his side.

I ordered 3 pizza's and 12 bbq wings for my family at 8pm from pizza hut. The tracker advised 80 to 95 minutes for delivery. I kept looking at the tracker as it advised still being prepared and is why i did not call. I fell asleep waiting, my son woke me up at 11pm, so I called. I was advised my orders was canceled due to no product and I would be refunded in 3to5bus days & rcv $20 credit, I was transferred to a supervisor in another state and they advised the store rep tried calling me, the store rep lied as they did not. they said the store manager will research and may do some coaching on findings. too bad they didnt offer a follow up call showing my business is important to them. If they would have just called me in the first place, I would have changed my order. they shld have offered me the same order free for the next day. i am out my money for the weekend. I believe in quality service as well as product and I did not receive either very disappointed.

My kids begged for Pizza Hut so we gave in and ordered. They wanted bacon pizza so I ordered EXTRA bacon! and they were super happy when it finallllly arrived (lukewarm). The delivery gal was very nice though. Upon opening the box they were so disappointed that I had ordered pizza with "onions"...(They're just young kids) so I look at the pizza and it did indeed look like onions but was in fact just white, gristly, chewy basically uncooked bacon... and I ended up having to pull off 90% of this bacon before they could eat it, because it was literally inedible. Like chewing on rubber. I can see a few pieces like this but the entire pie? What happened? My girls were really bummed and I'm so disappointed in the quality.

So the first issue which isn't that major is they had no large pizzas, we got 4 mediums instead but who doesnt have a large pizza? But my main issue was the cinnamon bread. (photo) they looked so messy and it looked like whoever made it had no care at all and just slopped on the cinnamon. Also they were so disgusting and did not look appetizing at all and I received no icing which I payed for.

To whom this may concern.
Hello my name is Kaylon. I just wanted to let whoever know whom it may concern, that yesterday from one of you guys location in Houston Texas I ordered mild boneless wings. As you can see in the picture below, I basically have the regular wings with very little sauce on the bottom. I do not intend to come off as rude or complaining much. But as a loyal customer, within the past week I have ordered from you guys twice and twice there have been mistakes on you guys employees (customer service) behalf. One sending me to a wrong location with a Pizza Hut that doesn't exist anymore and now the wings. I just thought that I would let it be known.

Email: [protected]@yahoo.com
Phone:[protected]

We were in Gatlinburg Tennessee with our family and went to Pizza Hut around 11 that day we ordered our pizza and went to go sit down and we were very shocked to see that the tables were not clean from the night before dirty pizza pans glasses excetera so we are moving from one table to another looking for a seat that is clean finally we find one it's not only that the place was uncapped it was that we was the only second family in there table should have been taken care of before they ever left the night before it was very dirty we have a many Pizza Huts all over the United States but this by far was very bad please check in on this knowing that your Pizza Hut is in the center Gatlinburg Tennessee a tourist attraction I feel that this would hurt your business a lot

On July 19th me and my children stop to pickup dinner. Because I had worked a long shift so didn't want to go home and cook. When we got there it was small line the gentleman behind the counter asked was it pickup or order. I said order I started to look around to see if there were sign for specials. I looked in the corner window and it read 10.00 for any size or kind of pizza. So I told the Young man I wanted that special, he then said to me that the sign couldn't be still in the window it suppose to have been taken out. . And I replied because it is you should be able to honor sign price. He said to me he couldn't but I can get 2 medium for 6.99 each, I told him that wasn't good customer action. So I wasn't happy either were my children, but I left with no pizza. And had to drive another 3mil out of my way. Very Unhappy Customer,

I ordered an (8) piece bone out wings.
1 bone out wing was the normal size. 3 of them were very small and 4 of them were tiny. I am not exaggerating. It looked like scraps from the bottom of the bag. The wings were so small that there was no meat it was just a tiny piece of crunch. Literally the size of a dime. If I pay for 8 wings, I expect 8 wings not scraps. Very disappointed.

I tried ordering my sandwiches online to get the discount and I couldn't find the sandwich on line so I had to do it In the store. Since that I couldn't do it online the manager for noble would not put any type of discount on there and I believe if there is an issue with the online deal that they should go ahead and atleast give some kind of a discount

I placed an online order and one I never got a confirmation email and after an hour of wAiting I called the store and the girl who answered was extremely rude when I asked about my order. Not only did I wait almost an hour and a half for my food but it was also cold. I am very unhappy and this store will be lucky if I or anyone I know goes there ever again. This type of service is unacceptable.

I order a big box one topping pizza and the pizza hut in Stockton .ca on March ln they said they ran out of boxes so I could get my pizza I had to drive 45 to the other pizza hut. I feel that pizza hut should run out of boxes I feel that it was late and they didnt want to make our pizza I always get my pizza from pizza hut, I am just really disappointed with what has happened.

So a few weeks ago I ordered pizzahut from my brothers laptop paid for the order it said almost 2 hours so not even 10 minutes after placing the order we call to cancle it and the manager on duty said that it left so surprisingly we said ok cool we will wait, we even received the text saying it left! Fast forward 45 minutes later nothing so we cancle it and the same manager just says ok no problem without a care. Another week goes buy for the 50% offline we order online and pay for it, it says 40 minutes to and hour we say ok store calls me because I put in the wrong card number they get the new one then an hour goes by get another call saying the driver called me and I never answered wich is a complete lie! I even gave the bell number and the driver did neither. Then had the nerve to say he will bring it back but I have to wait 30 mins for cold pizza. I was not going to go back and forth with that pizza hut so I told them to cancle it, but I feel someone should hear a loyal customer voice. Pizza hut in elizabeth nj on newark ave horrible customer service

My wife called in the order at 7pm, and stated by email that we would collect it at 8pm.

I arrived at 8pm and took delivery of the large supreme Pizza. The box was warm and my wife checked the Pizza in the car to make sure it was correct!

On arrival at our home ( 3 minute drive) we sat down immediately to eat the Pizza.
We were most disappointed to find that it was very dry and crispy. I can only assume that it had sat in the warmer for a while. It was tasteless, and I only eat a few pieces.

Sadly, this is not our first bad experience with Pizza Hut. A few weeks ago we ordered a Pizza (we always order the same type from our local Vienna Pizza hut) On collecting it, I found it to be a medium, instead of a large. I mentioned this to the worker behind the counter who said that the call would have been taken by the "call center" and anyway... it was the same price as the large! He gave me an option of waiting for another if I wished! I did not have 15 minutes to wait, so left with the medium Pizza.

I would appreciate a follow up on the above.

Thanks, Bill Bailey

My family went in there tonight to have pizza and breadsticks and salads. The services was HORRIBLE! I just went through this a few months ago at the same location. Someone needs to do something at the Chester Va Pizza Hut. They burnt my large pepperoni with pork pizza. Then the cheese pizza cane out thin and was suppose to be pan. Then my brother ordered a medium meat lovers and it NEVER showed up! We had to get up and ask for salad plates and ask for drink refills. Then we go to split the. Heck and the cashier was so confused I just told her to totally forget it and I paid for all of it. $50 some dollars wasted there tonight! Very unhappy to say the least.

My family and I ate at the pizza hut in Taylor, Az. They did not ask if we needed refills on our drink. The workers did not acknowledge us and kept walking by our table to help people around us. Maybe because we are Navajo. It was not a great experience at all. Also my daughter went up to get a refill and they did not help her carry our drinks. We thought they would at least ask if we needed anymore help but no they did not..

I have worked for Pizza Hut for almost a month as of two days ago I am no longer working there the manager Theresa accused me of stealing thanks and not logging out on it when I use my own cash out of my own pocket she is telling me that I have to pay back all the banks that she has misplaced I asked her to roll back the cameras and see who's taking Banks she said there are no cameras where she keeps the bank which is under a keyboard in the back where it is available to everyone she kept calling me a liar and a thief and I cannot work with somebody who calls me that in front of customers and in front of other employees staff especially when the ride did not take something my name is Joshua shanafelt you can reach me bad [protected] if you would please look into this matter

I arrived to pick up my carry out order that I placed online (medium pizza and 6 buffalo wings)at 11:05pm at your south academy location in Colorado Springs and all doors were locked. I attempted calling several times where the line was disconnected while I was on hold waiting for an answer. I knocked on both sets of doors with no answer, even though multiple employees saw and heard me knocking. I called a few more times while standing at the door to this location. I ended up calling your Star Ranch location in Colorado Springs and spoke with Manager Destry. He attempted calling the South academy location as well with no answer as well. Destry did offer me to come to his location but it was not an option for me. After 2 or 3 more call attempts I finally got answer. I was very upset at this point due to the fact I ordered pizza because I had spent the last 5 hours in a emergency vet office for my puppy with a broken leg and didn't have the energy to cook anything, I just wanted to go home. I have never felt so neglected as a customer until now. I try not to complain since I work in customer service but this was simply not something I was willing to ignore.

The manager, David Simpson is the most hateful manager that I have ever had! He promised me that I would be trained and on my first day he screamed at me for everything! He is a egotistical redneck! He left me alone waiting tables on day one with a full dining room and I was the only waitress! I have never been a waitress before and I was so stressed. I stayed my shift and never returned! He is a dictator and I hated working for him! The store is in Wytheville, Va.

I place a telephone order ab 6:30pm & called back to resturant around 6: 45pm to confirm order the order was incorrect so the nxt order taker corrected my order i told me that my order wouldbe ready by 7:20. Arrived at store at 7:45 order was not ready and had to wait another 30 mins for my order. Called to the resturant 5 mins after leaving about garlic Knots, they tasted awfull, hadnot tasted the pizza until i got home, the manger was unfreindly about the situation. I will not call ahead and order from thier resturant.