We went to the Grimsby England store, we were served by a very helpful young women no complaints there. 13th January, 2009. There was a party of 10 of us . The food looked good, but oddly no cooking smells were smelt. We later realized they hd used catering cheese and not real cheese. We ordered different flavours of pizzas but all tasted the same completely tasteless! Also they were not very warm. I would rate the food 1/2 out of 10 and that's being generous. Have Pizzahut got no pride in serving good tasty food to ther customers? Obviously not. Needless to say we will not be going there again for a meal. Can Pizzahut afford to loose customers inthis time of acredit crunch? Maybe they can but we cann't afford to waste money on rubbish food and won't again.
to complaint staff at pizza hut at ipoh, kinta city always said the pizza is out of stock.but it can be take away only .but the restraunt is open until 10.00pm but each time i walk in at before 9.00p.m, what they give me the answer is the same.The last visit is on 1/1/09, this time i walk in about 7.00pm they still giving me the answer is "SORRY NO STOCK BUT ONLY TAKE AWAY".This time we get very angry because my wife is pizza lover.Straight away we told them we will make this complaint, then came a staff try to tell another story. she tell us come back in 10 to 15min. so what is this all about, is it the company never pay them all they try to change their way. I think the management try to do something to improve.U can see pizza hut restraunt is a quite restraunt, at the same time the other restraunt like Kenny Roger, macdonald very busy.at the same time all the plate, fork, knife not well clean.Oily, dirt. Do something, if still want us to walk inside.
We receintly went to the Pizza Hut in Hudson N.Y. 12534, The service was awful, very slow and rude waitress. There was only one other couple there the whole time we were there and it took so long to get our food it was rediclous! We went in to have the lunch buffet and salad bar, the food on the buffet was all dry and most everything was empty and not filled. We wanted the salad and they no longer have one, every pizza hut we have ever been to has one including the one we were at. We asked our waitress what happened to it and she mumbled " we dont have one" and walked away. I showed her the menu and it has salad bar with the buffet and many other was to have the salad, one trip, meal whatever.she just said again "we dont have it" . False advertising!! Disappointing, made our holiday lunch very unsatisfactory. In the business world this is surly trivial but I wanted to let you know how your resturants differ and how bad the one in Hudson has gotten. Thank you.
Pada 14 disember bersamaan hari ahad, saya dan anak saya telah mengujungi salah sebuah pizza hut di johor...
Kristal- Ticket 2 Register 1 12-3-08 #2950
I have never been treated any way but nice-at this site-on Dawson Rd...until this date-by this person, since they opened over 20 years ago.
She definately does not need to be working for the public. Her attitude and work habits are the pitts.
She pitched a loud yelling, name calling fit-because I did not put the money in her hand, instead of on the counter, as I have done most of my life-anywhere I went. No reason, except habit.
It was her side of the counter, and she was talking to two other customers who came in after me, before me, and during the time she ask my name, and looked up my order and gave me the amount. I did not even know I had made this huge mistake until I heard her loudly telling the other two customers, and then the guy in the back room. As she handed me the two pizza's (and no change or plates as I expected and ask for)
I spoke my first words, besides my name when she ask. I told her quietly I did not know what her problem was, but she had one. As she shouted at ME NOW- I told her about four times, louder each time so she would hear me over her shouting, that I would report this, and she kept shouting profane things until I walked out.
I am a 71 year old white woman. (Apparently she does not like either)
I agree with tinkerbellad, some customers are just so freaking unbelievable. I was also a pizza hut employee for 3 years and sometimes we do make mistakes! Believe it or not! I can't believe none of the customers have never made mistakes . But we always take care of the customer, usually giving them free food or a discount. What else do you want us to do? Cry for your forgivness?
Also, we can get too busy for the staff to handle! Sometimes rushes are unexpected and we are over our heads in rude customers. I've watched other girls cry because they cannot handle how awful people can be over PIZZA! Once we were so busy during christmas that we had a 30 minute wait, and people took it out on the hostess! Yeah, it was her fault that so many people were lining up at the door! Orders were pileing up in the kitchen so fast that the tickets were covering the floor, and the cooks could not keep up. A man even said to our hostess, "You gave our table away? What are you [censored]ing stupid?" and by the way, she didn't give the table away, a group of people just took it.
People seriously need to just realize that we are a bunch of college and high school kids trying to make money for ourselves, but no you have to give us crap and make us feel bad. It's only pizza, calm down and give us a break.
on November 7th my girlfriend came to my house after work from pizza hut and she was half drunk and she had a...
This is an informative letter in response to the Pizza Hut complaints listed on your website. I have worked...
Ordered online. Order arrived after 40 minutes, it was barely warm. Two of the side orders looked as if they had been interfered with. Barbecue chicken pieces, one of the pieces looked as if a huge bite had been taken out of it, the same with the breaded chicken strips. What it looked like was somebody's leftovers.
phoned outlet to complain and request a replacement. Was told first of all that what we described was impossible, i.e inferring we were lying. Then we were told it was unlikely. Had to repeat ourselves a few times before we got an agreement to send out replacements. For which we had to wait another half an hour.
I'm sticking with Dominos from now on, never had any problem with them.
i was very upset by the whole experince. on sat 25th october we took my grandson sister their mum two aunts and two cousins to pizza hut dartford for a special 5th birthday treat.we ordered drinks and food four times it took by several members of staff to get the drinks right they kept bringing the wrong one excuse being sorry but he is new hear. the pizza we ordered arrived but the meal deal arrived different to what was shown on menu when this was pointed out a rude manageress said you should have looked at the small print as our menus change even though when ordered my daughter pointed to the one she wanted to the waiter and he never said a word.after about a fifteen minute time period a waiter came over to say the pasta we ordered was all gone would we like to reselect which we did after a further long wait as everbody else had near enough finished a waitress came over an apologised for th delay and asked if we would like to select from the salad cart to which we declined as most of our nine strong party had finished eventually the pasta arrived on asking for refills for drinks three different staff had to be remindedbefore you got anywhere all in all what should have been a joyous occasion turned into a nightmare. to top it all once again as every time i have used this pizzahut the icecream factory machine was not working.I WOULD LIKE TO HEAR YOUR VIEWS ON THIS DISASTRIOUS OCCASION.please reply to Mrs J C Ducie 32 Ward Way Bexhill-onSea East Sussex TN39 4HL I spent nearly 60 pounds to be treated in this way will not win my business again most distressing day out look forward to hearing from you soon with your comments.a very unhappy grandmother.
Just had an extremely disappointing visit to pizza hut. On my previous visit to the same restaurant some friends were treated with racist discrimination by one of the staff before we arrived. Did not pursue my complaint at the time. Tonight the starter arrived after 30 minutes together with the pizza! There were 8 other customers! Minimum cheese on pizza. Was supposed to be a supreme. Nothing supreme about it! Very much doubt if the cola served was actually Pepsi as advertised. Won't ruin another evening eating at pizza hut.
On 9/oct/08, we being 2 youth workers from bristol city council, took a group of 12 year 9 bme students from fairfield high school for a day trip to a go karting activity in newport. Over the past 3 years we have visited the pizza hut on numerous occassions for meals. On 9/10/08, we encountered an experience that both the staff & young people felt was unacceptable behaviour from a member of the staff team, citing himself as the manager.
A member of the staffing, taking orders, asked us, when ordering our pizzas, "how old are the young people?". At this point, she informed us that if they are 12 or under, they can purchase the children buffet. To which I replied, as far as I am aware they are year 9 students as from september 08. To my knowledge most of the students ages were around 12/13. The woman taking the order proceeded to order childrens buffet. To my, & other guests surprise, this man in a very abnoxious manner told me that these black students "looks 15 to 16 years old". At this point I challenged his opinion & told him the facts about the young people, which he did not accept & to my surprise told us to leave the premises. We refused & I told him to charge the group adult rates & I will be making a formal complaint to you. We want an apology, particularary for the young people, who felt the treatment was grossly unfair. We have informed our respective authouities namely, bristol city council & the education authorities about the issues. Until further notice we will not be using pizza hut again.
Ras c mudada
I had been ordering pizzahut from the Klang, branch nearby Ocean. Suprisingly when I ask the waiter remember to give me some tomato packets, she said no tomato saurce provided here. Only Cili sauce will have. Wah!!!, I taught something wrong with my ears, what so of services they provide!!!. At least, if you said temporary out of order, I still can accept, but no totally did not provide. Customers Services Division, please do something to meet your customer's needs. Thank you.
I order a pizza today from one of your stores here in odessa. Texas 10/17/2008 the store # is 013237 the young lady that took the order was ana my batch # 632 invoice #39. After getting my order getting ready to feed the kids I find out that they had sent the worng pizza, so I call them and for 25mins. I let the phone ring I finally got some one after my third try to call the store cause someone was picking up the phone an hanging it up, I let the young lady know that my order was not right she told me she had to talk to her boss I was put on hold for one hour, got on my cell phone to call them agin and I asked to speak to a superivor and I was told she was not coming to the phone. Before this I told them my kids were hungry and ready to eat this ment nothing to them and as of 10:28 p. M no one has tried to slove the worng pizza. There was no trouble in taking my credit card. My kids went to bed on peanutbutter sandwiches yes I feel wornged I even told them the kids cannot eat the other pizza cause it was sausage and they could have it back. They are very rude and I will stop payment on this order we dont have $41.64 to waste. Thank you jacqueline burditt
I placed an online order from Pizza Hut.com and received a confirmation email. Once the pizza arrived, I followed the instructions from the site and showed my credit card to the delivery driver and tipped him. No sooner than I opened the box and was impressed at how delicious the order looked; his manager informed him that I had to submit my credit card information once again. I refused to re-submit my credit card information because I have been a victim of identity theft and didn't want to fall prey to fraudulent charges. For some insane reason Pizza Hut would rather me give the information again which would allow me to be charged twice eventually. Nevertheless, I sent the pizza back and logged onto my laptop in attempt to seek justice!
Buyer Beware when dealing with Pizza Hut.com. Place a cash transaction only!
we got a pretty big order it was the game pack 2 mediums and hotwings 2liter pepsi and a stuff crust pepperoni, well the pepperonis were burnt and only HALF the pizza had cheese all three this was a rip off im pry never going there again i was NOT happy or on the other hand if i ever do go i will check the order BEFORE i even leave the store that was bad.
My family and I ordered 2 large specialty pizzas for the coupon price of 21.99 and was over charged to begin...
There is a lady Kathy nunley, alowing a sex afender to close at night and he has young girls staying with him...
The crossgates location made the same wrong order twice in 3 days. When I called the call center to report the incorrect order, I complained that this problem happened twice within three days and I was frustrated. The service rep was non caring and told me that I should have checked my order. I asked for his supervisor and was transferred to another non caring person that seemed to be aggravated about having to deal with a customer complaint. He also told me it was my responsibility to check orders not the restuarant. He was very short with his responses and when I asked for his name he said "Jason" I asked for last name and he stated that all I needed to know was that he was the manager of the call center and his name was Jason. I went back to the Crossgates location and asked for a refund and the manager on duty, Sylvia, was also not friendly but seemed to be inconvenienced to have to even service me.
When do people get to have jobs in the customer service and treat people with no respect. I may only be one person but I hold a high position at a local bank that spends thousands with Pizza Hut each year. After tomorrow Pizza Hut will no longer be used by our bank for any catering dinners or luncheons and I will tell everyone I talk to about the poor service Pizza Hut managers give to their customers.
Service quality and food stuff is very poor at faisalabad pizza hut all because of his manager. Who is very cheap & rood, he is promoted from waiter to manager, so he don't even know how to deal with customers. I could not remember his name exactly but I think mr. Zahid. When I told him that I complaint u, he refused to give me receipt & emp. No, and said go and do whatever u want to do nobody