Pier 1 Imports — canceling an order
I ordered 5 items and my husband and I decided to cancel. I checked my acct and there was no shipping tracking number given and had not been shipped out. I called and was on hold for quite a lengthy that I chose the option to text because it said you get "faster results"...more than 8 hours later I'm told that "since you did not cancel within the 60 minute Grace period you are unable to cancel." What Grace period is this I looked everywhere and this should be written onsite for customers!? No wonder it took more than 8 hours for a response. Card ripped thrown away. Done. Too many problems with pier 1 from customer service, received broken shattered items, and now a grave period of 60 mi it's a I had no knowledge of and couldn't find. The items will be returned and I've closed my acct. There are many more places to shop without the hassle!