This is the worst company I've ever dealt with. I spent over $1000 on an artificial tree. It was very complicated to set up, and I called customer support 3 times in the course of several hours to try to have them help me. Only one section of the lights would light up, but they gave me vague, generic answers such as "check the manual" and "look on our website for more detailed instructions". Do they think I would have called if I hadn't already looked at the instruction manual? After several frustrating hours I decided to return the tree. After it was boxed up and in my garage, only then did they decide they wanted to spend time troubleshooting with me before I could return it. I told them it was too late, I was not wasting any more time trying to get this tree to work, and I wanted them to pay the return shipping. I fought with them for weeks and got the run a round from everyone. Finally I spend $450 to return the tree!! It was nearly half of what I paid for it. I never felt so ripped off and promised I would tell everyone what a terrible company they were and that nobody should buy their products. I have never done this before but I felt I had no option after all the wasted money and time. They actually had someone call me to tell me they couldn't refund me for shipping, but if I ever wanted to buy something from them again they would personally assist me. As if I would EVER buy anything from them!!! Please do not buy from this company, they are terrible and you will have nothing but aggravation and regret.