Pier 1 Imports

I placed an order on 04/02/2020, it arrived 04/14/2020. W1512175189.
I have made many attempts including emailing to resolve this issue without success.
I intended my order as a gift for someone recovering health issues.

When my order arrived it was missing item:
* Li Bien blue Floral Egg Ornament.
*Item: Natural Sitting Carved Bunny was smashed.
- As well as being broken in transit due to not being wrapped - It was also smashed prior to being boxed - as parts of it that are broken are not even present in the box. The item was sent in a broken condition. This is a breach of contract, misrepresentation and the sale of defective goods is illegal.
The store code on my invoice is: 4901.
I would like a full refund for the item which I did not receive and a full refund for the defective and broken ornament.
I have attached my invoice and some images of the defective and broken ornament.