Picture Me Studios — lost pictures
On October 27th, 2007, my husband and I went to the nearest Picture Me (Super Walmart) Studio. We had to drive fourty-five minutes to go to this studio, and upon arrival, was told that we would have to wait an hour to an hour and a half, due to appointments. Fine. We let this slide and walked around WalMart for awhile. Finally, our time came to get our pictures taken, and the "photographer" was very unprofessional. Her hair was dirty and unkept, her clothes were filthy. She looked very sloppy. I figured I wouldn't let this bother me, and hoped that her photography skills were better than her dressing skills.
She asked us to choose which background drop we wanted to use, and when we chose one, she informed us that it was broken. So we had to choose another one. We were not prepared for this.
During the time that she was shooting us, she treated us like children. And rushed us to decide if we wanted to buy any extra pictures. We did. Out of six shots, two of them turned out great. And the package wasn't one of them, but we didn't have a choice.
Today, November 14th, I recieved a phone call from the studio, informing me that they needed to schedule us another shoot. When I questioned the girl why, she didn't have any answers. So I set up the appointment and called the Customer Service number. The Customer Service representative was extremely rude, and told me that the reason I had to have my pictures retaken is because the studio I went to switched from film to digital pictures right after I had my picture taken there.
I called the studio back and spoke with the manager and she informed me that the customer service representative lied to me. The studio had not switched to digital yet, and that the film company that they use is upset because they're all losing their jobs once all of the studios are switched to digital, so they're ruining film when they get it and ruining pictures as well.
This was an acceptable answer, and the manager told me that she recommended me going to a digital studio, where I was guaranteed my pictures and that she was giving me a $79.99 picture disc for free, so I could print out the pictures at my own free will.
Finding a digital studio close to home was difficult. The closest one is an hour and a half away, but hopefully it will be worth the drive.
The main reason I am so upset about this is that these pictures are my "wedding" pictures. My husband and I are on a tight budget, and wanted something memorable, but cheap. I'd used Picture Me Studios in the past and never had a problem with them. I am appalled at the problems I'm having this time around and will probably hire a private photographer for my childrens' Christmas pictures.