Menu
Write a review
File a complaint
Pick n Pay

Pick n Pay review: service

B
Author of the review
8:34 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

pick n pay menlyn maine , i went to the store to the cold meat section, all consultatnts were inside the hot foods sections so i had to ask as to who will be helping me , a lady came out strolling (im not saying they must run ) but that stroll was not impressive , i asked her if i can get 1 ham she said they don't sell them loose they have the ones already packed in the fridge, i said i want that one on the board cause it looked fresh , she asked the other lady and that lady said yes they do sell, she asked me again do i want this , i said yes i want 1 ,she picked 1 for me , went out of the cold meast section straight to the big fridge and i asked whats happening is the scale not working , she replied by " i'm looking for a code " she went back to punch in the code and it was wrong , she went back to the big fridge , can=me back again and punch it and it was still wrong ,,,she doesn't tell me anything , she went to the other scale and stood there waiting for someone to assist with the price , i got so upset as i wasted so much time with incompetent people who don't even see the need to apologise let alone to let me know what's happening, i went to the big fridge and took the pre packed cold meat ( awhat a bad choice >it was sour ) thought my nigtmare is over ,,went to the till, ..till 1
txn702118 time 12:32 , ,,cashier 01n067 who friendly assisted me but was disturbed by a a cashier who came to gossip and ended up not giving me my change 30c . 30c is not a lot but i wanted to show her that i noticed their bad behaviour inform of a customer , if i was a Mistry shopper that could've got 0 ratings ..

Desired outcome: i want an apology and the reason why the prepacked meat is sour and not fresh

Confidential Information Hidden: This section contains confidential information visible to verified Pick n Pay representatives only. If you are affiliated with Pick n Pay, please claim your business to access these details.

0 comments
Add a comment

More Pick n Pay reviews & complaints

Pick n Pay - Budget speech and cigarette prices 75
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pick n Pay - back to normal 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pick n Pay - lack of interest in customer concerns 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Pick n Pay reviews and complaints
  1. Pick n Pay Contacts

  2. Pick n Pay phone numbers
    +27 800 112 288
    +27 800 112 288
    Click up if you have successfully reached Pick n Pay by calling +27 800 112 288 phone number 37 37 users reported that they have successfully reached Pick n Pay by calling +27 800 112 288 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number 35 35 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number
    3%
    Confidence score
    Customer Care
    +27 860 303 030
    +27 860 303 030
    Click up if you have successfully reached Pick n Pay by calling +27 860 303 030 phone number 8 8 users reported that they have successfully reached Pick n Pay by calling +27 860 303 030 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number 20 20 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number
    Online Shopping Help
  3. Pick n Pay emails
  4. Pick n Pay address
    101 Rosmead Avenue, Kenilworth, Cape Town, 7708, South Africa
  5. Pick n Pay social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 08, 2025
Pick n Pay Category
Pick n Pay is ranked 28 among 48 companies in the Grocery Stores and Market category