Pick n Pay review: Refund
I have palced an order on ASAP and because to took time for my order to attended to, i called to cancel my order for refund to my bank account, after 2 hours the delivery was at my gate meaning the cancelletion was never done, this happened on the 25th October 2026.
I ahve been callini customer care for refund all i get is my issue is being excallated and how my order is still saing canelling and has not been cancelles as to today, to show its not cancelles even on my app it shows no refund due to me.
I am tired of this poor service and making your system problems pours, i am promised within 24 hours my money will reflect but nothing.
I want my money
Claimed loss: I ordered because i needed products but cancelled and bought at Spar now it means i have paid double since you cannot refund me
Desired outcome: To receive my refund within 24 hour
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