PetSmart — pet injured while at petsmart groomer
On 06/25/08 our dog Sandee was taken in for her annual hair cut & groom. Sandee is approximately 13 years old with previous hip injuries at the age of 2. Each time we remind the groomer at PetsMart to be careful of her hip and to not force action that would cause her discomfort. This time Sandee did not walk out like she walked in on all four paws. The groomer did not advise Ted that Sandee was somehow injured and could not stand on all four paws. Instead, after paying the bill Ted went to get Sandee the groomer had already leashed her. As Ted walked away to leave Sandee only took a few steps and laid down.in his attempts to get her to walk he noticed her left hind leg was barely touching the ground. At that time he asked for assistance. The vet at Banfield Vetnary Clinic (located within PetsMart) examined Sandee. Sandee was under extreme stress and in pain and let go of her movements. The vet did state to Ted that she could feel clicking in Sandee's knee joint. X-rays were taken and the vet pointed out the arthritis in Sandee's left hip. Which we knew about. The store manager stated that Sandee has a pre-existing condition, now how could that be... she walked in on four and had to be carried out of PetsMart. Ted then contacted our vet at Cinder Rock Vetnary Clinic here in Redmond, Oregon. Our vet examined Sandee briefly in the examination room, noted the clicking in the knee. Stated that Sandee needed to be sedated for further examination and x-rays and that the x-rays from Banfield were not adequate. Diagnosis: torn ACL, our vet asked if Sandee had slipped, fallen off the table, restrained and resisted or got her hind leg caught in the cage at the groomer. We stated that the groomer denied any action that would cause Sandee to limp so she must have been limping when she arrived. As a groomer who has been advised to be careful of a pet's delicate situation wouldn’t you think she would have made a comment in the beginning? Our vet stated that we might speak with the Banfield vet to do the surgery, as our vet does not do the procedure that is required. So we make yet another trip to Bend. However, this time the vet will not speak with us personally. Only thru an assistant, stating that she has already done more than she should have and is concerned about not getting paid. Hello, is there an oath about taking care of the animal somewhere? So, we ask who they would recommend to do the surgery. Dr. Muller, Dr. Fuller not sure as the assistant only mumbled and did not write anything down. She only stated that the doctor travels to clinics and could do the procedure at our vet's office. So, we call our vet again and advise of what Banfield stated. We were then referred to Bend Vetnary Clinic, Dr. Parchman. Now we have to wait until 07/03/08 for an appointment just for the consultation.in the meantime the manager of PetsMart has stated he would reverse the charges for the grooming (to date 07/13/08 NOT) and to get copies of our vets notes and he will give to the corporate office in Portland. Consult day 07/03/08; x-rays in hand Dr. Parchman describes what happens to a dog knee thru life. There are signs of normal aging and a tear is noted, just how new would be determined in surgery. Now pick a procedure that not only is best for the pet's recovery due to age and factor in her previous hip injuries at age 2. Surgery scheduled for 07/08/08, still no call from corporate, Bend store manager advised of surgery pending. Sandee makes it thru surgery and is recovering nicely, the tear was new and noted as being within two weeks. Now we get to bring our sedated dog home on 07/09/08. Oh, you want to know how much we have spent at this point, just $3, 038 and change. Corporate finally called 07/10/08, stating that there was a third party vet who examined Sandee and this is a pre-existing condition. Has corporate stayed up all night attending to a pet that is in pain, has to be picked up and carried out to attempt to urinate or give pills to or feed with a spoon or cried with their pet on the floor in the middle of the night? Has corporate looked at the surveillance camera tapes of Sandee walking into the store and having to be carried out? How come they do not have a camera on the groomer or do they? Corporate stated make copies of the surgeons notes and provide to Bend store manager on Monday, 07/14/08 and the manager will provide copies to corporate. Now let us discuss the grooming of our Sandee, bad hair cut, abrasions on her stomach and still does not look, smell or feel like she was even washed and that my folks costs $70.00 because she is a Chow mix. So, do we hire an attorney, file small claim or go to our local tv station in Bend and let them know the story?