PetSmart — grooming
I have been a customer of the PetSmart in Lake Zurich for many years but mostly to purchase cat products. Recently I purchased a ShiPoo ([censored]zu-Poodle) and started using their grooming services. Our dog has long hair and even when brushed every other day she can required a lot of care. Today a PetSmart groomer wanted to shave my dog because she felt the dog was too matted to wash and comb.in Illinois it's 90° outside and the last thing my dog needs is a sunburn on virgin skin. When I said that's silly and mentioned that if they gave me a comb I would show her she was easy to comb through they said no it was against their policy because I may hurt my own dog and blame them. I asked to see their grooming manager and the store manager was brought in instead. She had no power and claimed that she did not know the policies of the grooming department. After some convincing I was aloud to use a comb but was told it didn't matter if I could comb the dog they, the groomers, didn't feel comfortable doing it. This is a grooming department right? To top it off they had my dog listed as a Havaneese and when I asked them to make the correction in their system they claimed it would cost me three dollars to do so. Why should I pay for their mistake? I took my dog right to PetCo where I was treated with respect and shown how a mat removing comb could be used to take care of the problem with out the need to shave her as PetSmart said was the only alternative. PetCo was great. PetSmart needs to hire a better staff who show more respect to people spending money in their stores.
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