Menu
Petro Canada Customer Service Phone, Email, Contacts

Petro Canada
reviews and complaints

www.petro-canada.ca
www.petro-canada.ca

Learn how the rating is calculated

1.4 223 Reviews

How responsive is Petro Canada's customer service?

22 Resolved
201 Unresolved
Poor 🫤
Petro Canada is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Petro Canada has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
Verified
The authenticity of the customer service contact information for Petro Canada has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Petro Canada reviews and complaints 223

Sort by:

Newest Petro Canada reviews and complaints

ComplaintsBoard
J
10:20 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petro Canada - charge for air

The local Petro Canada station at Scott Road and 80th in Delta has recently been renovated. I went in just after it had re-opened to put air in my tire that was a little flat. To my surprise, they now have a $1.00 charge to put air in tires. I have gone to Petro Canada for years, but I will no longer support this company, but will take my business where air is free.

Read full review of Petro Canada and 6 comments
ComplaintsBoard
J
7:07 am EDT

Petro Canada double charging at the pump

This is a letter of complaint for what I believe to be a poorly operated and disrespectful gas station management servicing the public. I fueled today at the station Petro-Canada 2830 16th Avenue in Markham ontario. While preparing to fuel, I inserted Petro card then amex card, card was accepted and entered receipt required. Fueled up to $7. Aweaited receipt which never came out. I entered the kiosk which only had one employee. He said I needed to pay because my card was not good. I just picked up the new card from AMEX 30 minute prior. I said tha there was nothing wrong with my card, he said that I had not put the pump back properly, he checked and it was fine. Then said that my card was rejected (this in front of 10 other customers. Pretty humiliating. Then said that he needed the 70.00. I asked for a receipt saying that the machine had rejected my card which he could not do. I would not give him the 70.00 unless I had a receipt. Since this was going nowhere I called Amex who advised that the card had been approved on the charge. Then handed the phone to the employee. Still could not be resolved but they wanted to charge me twice. Be would call his manager I was told to stand aside while he waited on other customers. the entire issue took over 45 minutes. In the end, I spoke with Amex fraud division and they are monitoring this transaction. I have since checked with Amex and there was NOTHING wrong with my card nor did the machine at any time issue an instruction to see attendant or card was invalid. At no time was I treated with respect as an individual or a customer. Since the petroleum suppliers have had complete freedom to charge what they want any time they want has obviously created a climate of total disrespect. I had just moved my sales force from Sunoco to Petro Canada I thought my way to keep Canadian. That has now changed. I know there will never be a call or response to a 70.00 issue and I am not looking to profit from this in ANY WAY. My mission now is to make sure every Canadian is aware of these business practices in this economic climate.

Read full review of Petro Canada
Hide full review
ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petro Canada expensive gas

This is not really a complaint about any one person, but I really hate the gas prices. I know for a fact that the Big 4 Oil Companies in Canada are making huge profits regardless of the market price per barrel. Their profits stil increase every year, the reason is because we're all so dependant on it. Our pockets get more empty, but theirs get more full with $$$ I drive 2 hours a day, and the amount of money I spend in gas is more than I spend on food, water and hydro.

Maybe with enough hassle, we'll finally get our break! It's worth a try.

Read full review of Petro Canada and 17 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
17 comments
Add a comment
K
K
Keving75
London, CA
Dec 25, 2023 4:49 pm EST

I had almost 90, 000 points in my petro points account. For some reason, it seems they closed my account. I had my most recent statement, but they won't reimburse my account. I was offered 10,000 points due to their error.

T
T
Timo L
, US
Nov 04, 2023 7:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Terrible! Never go here. The pay-at pump credit card is Alaways broken and the incompetent people at head office were alerted a year ago and cleary do not care about customer service. Go to Esso or Anywhere else.

J
J
Jeramiah Morrissette
, US
Aug 30, 2023 10:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just bought a pepperoni stick and didn't inspect it before purchasing it and opening it. I opened it and took a bite and had to spit it out. It was hard and discolored compared to others that I saw when I went back in to exchange the pepperoni. The employee said they could not exchange it and I was stuck with a disgusting snack.

View 0 more photos
P
P
pei zhang
, US
Aug 19, 2023 5:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a car wash season pass. Ever since the cyber attacks, I have not used a single time of the car wash. It’s national wide fraud. Petro Canada is stealing money of us. Shame on the company.

D
D
Dom Sicilia
MISSISSAUGA, US
Jul 16, 2023 11:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello i am a Petro Canada customer. i also purchase 90 day car wash services and continue renew them. i have been unable to use my app or card at your car wash locations near me.

How to i get compensated? are new cards being refilled by you?

Please advise?

D Sicilia

[protected]

dsicilia@rogers.com

A
A
Agostinho Liu
, US
Jul 15, 2023 2:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Petro Canada app is not working for 2 weeks... I cant use my superpass for car wash

C
C
C&C gar
Langley, CA
Jul 11, 2023 8:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I walked into the store purchased 1 liter of pens oil then returned a hour later looking for a refund that I didn't need it I was told that's is petrocan policy that they don't do any refunds what a scam offense happened

Not sure what other kind of information you need

View 0 more photos
B
B
Bal85
, US
Jul 11, 2023 11:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This happen with male staff at Dixie road on 4 July 2023 T 2.59pm

I Jst asked him can I get a shower with diesel receipt which is not mine but the male person behave so rude to me and he said I don’t care anything

He said he will file a complaint against me

This not the way to treat a customer

R
R
Rickcaro
Sté Adele QC, CA
May 01, 2023 8:47 am EDT

3 weeks ago check my account and the balance was at $0 and I had like almost $200.00 ,lost it because I forgot to refill with more $$$ after 12 months of service ,I miss my refill date by a couple of days . I’m now with another provider and will warn people to run away from Pétrole Canada

A
A
Alexander Faulds
, US
Dec 31, 2022 7:15 pm EST

I have over 800.oo on my gift card but due to Petro Canada on going issues i have had to use my visa the last three time going there, when i talked to a customer rep...she offered me 5000 point...OMG really a big 5Dollers for all my issue...PETRO-Canada you are a FAIL

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Petro Canada customer service

Phone number

1800 668 0220

Website

www.petro-canada.ca

Most discussed Petro Canada complaints

expensive gas
9
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Petro Canada?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Petro Canada Customer Service. Initial Petro Canada complaints should be directed to their team directly. You can find contact details for Petro Canada above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Petro Canada. Discuss the issues you have had with Petro Canada and work with their customer service team to find a resolution.