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2.8 71 Reviews

Petland Complaints Summary

33 Resolved
38 Unresolved
Our verdict: Dealing with Petland, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Petland reviews & complaints 71

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7:29 am EST

Petland our puppy had serious disease and this lady ignored it

We went to Petland Iowa City and here we found the lovely puppy. We bought this female puppy and we spent two weeks together. However, later this puppy became sick and had strange cough. We called to this company and the lady told to bring her back, and she said that this puppy wasn’t from puppy’s mill and this lady gave the medicine against cough. But the situation was the same, so we brought the puppy to emergency vet. The vet told that it was pneumonia. We wasted time in Petland, when the lady gave only cough medicine.

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2:03 pm EST

Petland underhanded sale staff

I paid two thousand for a dog. I was told to leave the dog because I couldn't take puppy home on the weekend. So I went home. Now I started thinking maybe I should wait till the first week of spring you know just because to train a puppy in the cold isn't fair to the dog.
So I go back to the store only to find out that my wife was conned into sign a paper for the puppies heath that includes you don't get ur deposit back plus they'll only return half your money. So they have the nerve to tell me I would loose 1000 dollars. So I ask you is this fair practice, is this the way petland conducts business. Because im buying a dog for myself and it won't be at petland. So guess what petland you lost a very good customer. And ill make sure to tell anyone who will listen my story.

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11:14 pm EDT
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Petland sick dogs

My name is Ann Moses from Delaware Ohio my husband and I just got a puppy from pet land in Lewis center Ohio on 06/24/15 and the puppy is four months old and had been at the store for a month in a half only weighing two and half pounds he is a Pomeranian he is very sweet we named him Andy we were charged $2877.22 for Andy and with finance charge the full told cost will be $4279.80.The manger at pet land said Andy came with a free package of items and I looked at her and said no its not free the manger said well its a package deal it will be included in my final cost the manger said there is a coupon for (one) dog training session for two hundred dollars that I paid for and I to buy the items before we could take Andy home treats, dog food, shampoo, vitamins, a create and many other items that we would never use. The manger also got a cart and tried to get me to buy other items from the store she said follow me and let see what you can pick up for your new puppy maybe a new bed put anything in the cart you like to have. I told the manger no I don't want anything else I told her I could get it cheaper somewhere else company was trying to get more money from me. About a week after that I got a credit card in the mail from Petland for twenty five hundred I call right away and told them I don't want a credit card for them and to close this account. Andy was more but the manger took thousand dollars if we take him. I new I had to get this little puppy out of there Andy was sick when the woman at the store handed him to me I said is this dog on any medicine she looked at me funny and said yes he is on antibiotics upper respiratory infection and sinus infection Andy breathing was also raspy, mucousy Andy was one sick little puppy and I new I had to help him to get out of there no matter the cost. I have had Andy to my vets office twice in three weeks my vet has put him on a z-pack for seven days now he is on another z-pack for another seven days and I am also giving him breathing treatments everyday for seven days. My vet told me she sees a lot of dogs from pet land who are very sick and now my other dogs with no health problems is now making raspy sounds like he can't get his breath the manger also told another work to take Andy back and trim his nails before I took him home I followed the work back and she didn't see me following her she was hutting Andy trying to cut his nails I pushed the door open and said you take your hand off him I have my vet do his nails and took the puppy away from her most of the worker are high school students and the smell that came from the back room when I pushed the door open was awful SHAME SHAME SHAME Petland needs to be punished for the way they do business.

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1:01 am EDT
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Petland deceitful practises

I recently bought a 8 week old puppy for $1500 from Petland in Joliet, IL. My vet tells me this dog had hernia surgery which prevents her from breeding, can commonly reoccur, and also usually is spade at the same time to prevent breeding and unnecessary multiple surgeries. At first Petland was willing to send me the medical records for my vet but quickly changed their side of the story and is pretending not to even remember this puppy was ever there. I have paperwork stating they would supply all medical records. They deceived me about the dogs health which is a permanent condition. It's heart breaking the deceit from this store just to make a sale!

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4:38 pm EDT

Petland no warning is super aggressive fish

I went to Petland when I was 9 and I currently had 3 fish in my aquarium. When we got there my mom said that I had three fish and they said I should get a male fantail goldfish and said it would be non aggressive to my current fish. Once I put in in the aquarium I saw it get super agitated when it was still in the bag. After 1 night I woke up and found all of my fish dead. I tried another larger goldfish that wasn't a fanatic and even saw it being beaten even after it was dead! Finally after 5 fish with that thing I finally found out that I needed a female fantail and finally that worked.
They also gave me a tropical pleco fish which is still alive but seriously they knew I had a cold water rant and just wanted to score me over!

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10:53 am EST
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Petland puppy died 10 days after we brought her home!

I am not one to bash an organization, as I am a successful business owner in the Pittsburgh area with over 20 retail stores. I personally feel that as a business owner we have an obligation to the public to be honest and truthful about our products and services so that customers can make the best choice themselves. Petland in Robinson is an organization that does not uphold these same values.

It all began as my wife and I went into the Petland Robinson Township location to see the puppies. We were very excited to see a female English Bulldog for sale as we have been looking for another one to help entertain our eldest bulldog, Winston. The Bulldog was being sold for $4200, which included a 3 year warranty for medical expenses. First year was fully covered, and then each subsequent year it was a percentage which was covered. We were approached by the owner who seemed very creepy to say the least. The first thing that came out of his mouth was that these dogs do not come from a puppy mill and that he has sold 5000 plus dogs so he is trustworthy. This should have been a red flag because I do not go around telling people that they can trust me. That should be a “give-in” especially because he owns a retail outlet and he owes it to the community to treat consumers fairly and ethically.

We purchased the puppy and named her Ruby. She was an adorable bulldog and very affectionate from the beginning. Petland’s owner, Jeff Koury, sold us Ruby even though she was coughing, had nasal discharge and was sent home with us on antibiotics. The Health Examination, which is required by the state to be conducted by a licensed Veterinarian prior to us purchasing Ruby, did not indicate that she was sick (the health exam indicated NO COUGH). Petland did submit to us a subsequent health examination that was conducted by their staff which indicated she had nasal discharge and was being sent home with medication. Note, the staff at Petland are not licensed Veterinarians!

Two days after we purchased her we realized that she was getting worse so we took her to our Veterinarian at Bansfiend Pet Hospital in Cranberry, Pennsylvania who suggested that we get additional x-rays because they felt she may have pneumonia. We called Petland and the owner suggested that we give he a stronger antibiotic, Azithromycin, to combat her illness. This did not work and 5 days after we brought her home we had to rush her to the hospital because she stopped breathing. Again we contacted Petland and they told us to bring her back for a full refund. When we asked what would happen to her they said it was not our business. We elected to treat her at the hospital because we felt that the owner would kill her. Pennsylvania Puppy Lemon Law states that if the dog presents a life threatening illness that the buyer has 2 options; either return the dog for a full refund or receive reimbursement of medical bills up to the cost of the puppy if we chose to treat them. Again we spent $4200 plus tax ($4800) so we thought if we spent this much on treating her she should get better and we would be reimbursed for our medical expenses.

Four days later we had to put Ruby down and our medical expenses exceeded $6000. Petland only reimbursed us for the $4200 and did not offer to replace the puppy. So essentially we purchased a puppy from Petland in Robinson for $6200, that never lived longer than 10 days after we brought her home! 
Please do not support this company. I would hate for them to do this to someone else.

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12:17 pm EDT
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Petland poor business

I use to work at Petland in Janesville Wi and I was bullied out of my job the owner and the general manger sat me down in front of employes and told me that my feeling on feeling I was treated unfair were wrong and I shouldn't feel that way when I was crying because I had every one bashing me about the way I felt the owner said " I would be crying if I where you too" they have also mad fun of me for being quiet thinking that it would help me talk more. Also there were 8 dogs when I worked there that had parvo four dogs died from this. When the second dog died the owner told me not to tell any one because they would have to shut down. There is many ways that this could have been prevented but was never handled and for that four dogs have no life.

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Update by Melissaka
Jun 20, 2013 5:57 pm EDT

You are so incredibly mean!

I have seen your profile and all you do Is say mean things to peoples comments about business.

MY question is WHY? I do not get people like you you take what people say and treat them like crap for what they say and how they feel.

This is a website were people can complain or share experience about a business and I was letting people know about this business how they treat there employees and there animals, But you had to comment about my english skills and say that what I said means nothing that is just me being angry at a owner.
So what ever way you look at this I will tell you that EVERY thing I have wrote IS THE TRUTH so till this day four dogs died lots of dogs are sick I was bullied out of my job I was mad fun of by the owner and the general manger.So you can look at it as I'm pissed at the owner but its still the truth and personally I don't think they should get away with harming dogs and treating employees like crap so think what you want obviously you don't think its wrong to bully ( sense you are one) and you don't think its wrong to run a business this way.
Also for your info I tried everything I could for those animals I contacted peta and nothing happened same with the humane society. Plus I didn't know about there deaths till they were gone.

Update by Melissaka
Jun 19, 2013 8:38 pm EDT

No I was dealing with this for a month before I QUIT.

Point A: The owner should have talked to me alone not in front of employees nor the general manager who was the main problem.

Point B : Four dogs have died clearly that means nothing to you, but it does to me and a lot of others.

I Don't understand how any of this that I have complained about seem as if Im wrong.
I have done Marketing for two years and I know that this is not how a business should be handled. Their is so many other ways to have handled the problems they have faced and they chose either to do nothing about it and hope it goes away or to act like immature jerks about the problem.

Like I have said I QUIT so this is not an ex-employee that wants to bash an employer that let me go. They were to cheap to fire me cheap meaning that they didn't want me to file unemployment so they harassed me to quit.

Point being this is a website that allows people to complain or explain there experience on a business and this is what I have faced. Wether you are an employer of them or not this is what I have faced and Its not out of anger on the owner. Its is out of the business and the way they face problems.
Re-read what I have wrote and put your self in my shoes.
In stead of being mean and rude and bashing my english skills.

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MH1371
Janesville, US
Jun 20, 2013 6:30 pm EDT

@ mkstitch I would feel better if I could cave your face in. As for Melissa FTW sooner or later it will catch up to them because its has been going for way too long.

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9:18 pm EDT
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Petland animal abuse

First, I'd like to talk about the condition they give their animals, so I'm a passionate owner of 5 hamsters all with great care. And I went to petland one day came home with a hammie he was 1 of 2 hamsters in the Russian hamster cage. I went back the next week and the other hamster still there, they had put in with the Syrian hamsters! And they already cram 20 Syrians to a cage! This little Russian was scratched up and losing hair! Not to mention my friend had bought a bunny there and I had to! Both our bunnies died. Mine after a month, my friends after 5 days. They gave her another one but I never got another bunny, she now has a black bunny and recently got a white bunny from petland but 2 days ago, it died, she had it for 2 months. They don't take care of there animals and you can aviously see it. So go walk in one day, don't buy anything, but stop and look at the poor animals, the puppy mill pups, sick hamsters and birds, and the reptiles, that aren't getting proper heat lamps.

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11:45 am EDT
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Petland petland discriminate

Beware petland is not hiring any black employees. I was called in for an
interview on monday. The manager asked me to come in the next day. When I got there I seen two out of shape (it's a europhism for fat) employees, they were both Hispanic. They weren't all that courteous either. I ask the girl behind the
cashier counter if the manager is there she said he just stepped out and she
made a remark to her husky friend in Spanish, about me no doubt. I didn't let it
bother me because I feel I could win them over even if their prejudice. I asked
her if she knew the manager was conducting more interviews, she didn't know and
seemed oblivious. The manager walks in and doesn't acknowledge me. Yesterday on the phone i was called sweetheart and sweetie, but today that stopped. I can see the look of disappointment on his face. He had me fill out the application
again, and I had to sit on a dirty stool. He conducts the interview in the
store. I stood up for half an hour. I wasn't taken seriously, I wasn't treated
with respect. He didn't even ask for a resume. He claims the store is so busy
that he was finding a hard time doing interviews. That was a flat out lie. There
were two other employee there, doing absolutely nothing. There was no excuse as
to why he couldn't conduct a proper interview in the back and we could sit down
at a desk like two civil human beings. He tells me he's not hiring anyone in
this store. Any maybe I will find a job else where. I act surprised, but I knew
the deal. He didn't want my dark skin employed in this store. I shook his hand
and said nice to meet you because I will not stoop down to any of those guys
level. Just before he dismisses me he gave me a card and tells me if i had any
question to call the store's number and not to call the number he called me on for
the interview because that was his cell phone number. It was a dehumanizing
experience but just because I met a few people of any race who chose to
discriminate or be prejudice doesn't mean I have to be. The cycle has to end
somewhere and i'm doing my part. I act professional and left. It's there lost.

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RarelyComplain
Warren, US
Aug 02, 2012 2:37 pm EDT
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"Europhism?" You callin' Europeans "fat?"
Seriously Tiff, don't blame yourself and don't blame them. Hiring race carders is a no win situation - except for lawyers who make tons of money on those race-based lawsuits. Write letters to your NAACP rep and to Al Sharpton, and tell 'em to tell y'all to back off already.

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SheilaV
Brattleboro, US
Jul 14, 2012 12:51 pm EDT

It's sad to think this type of discrimination is even an issue still

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4:52 pm EDT
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Petland customer service or lack of

Walked in and Don asked if he could help me find anything. I said No, I have a coupon for $5.00 from the mail and he just said “Oh”, thoroughly lacking customer service and friendliness. As I moved throughout the store, I was observing the puppies in their cages. Saying hi to them and touching the glass, I moved on to each one. At one point I said “you poor things” and in a very defensive tone, Don laughed and asked why they were poor things. I told him I felt that way due to them being in cages. He strikingly and rudely went on a rampage of how the animals are taken care of and they get their vaccinations, etc. He could of easily informed me that they do their best to make sure everything is okay with the animals but his approach was very sour. He was extremely unpleasant, arrogant and the very opposite of what customer service should be. After being spoken to in such a disrespectful manner, I asked his name and if someone higher was available. Again, he laughed at my request and said that Mike, the owner was “behind there” with a point of his finger. As I approached, I asked if he was the owner & instead of getting the customer service anyone deserves to get, I received a “yeah”. Not a concerned, “Yes, Is there a problem?, or a “How may I help you”. I was immediately alarmed. I went on to tell him that Don was rude, disrespectful and lacked proper customer service. All he responded with was, “What did he say”. He never once apologized or acknowledged that I was an upset customer, nor seemed to care. Once I told him the full situation he also laughed in my face and said, “Oh, you don’t like dogs in cages?”. I was baffled. So not only is it more important for the Employees of Petland to lack customer service, it’s to be rude, disrespectful and lead with arrogance. This was the opposite of what I was expecting when I was walking to the “so called” owner of the store. After he made that comment I stated that I was going to complain to the Better Business Bureau & that got his attention, but in a very negative trait. I asked his name again to verify and he attackingly asked mine, and childishly made the comment of, if I want his name he wants mine. And this is the owner of a business? As I started my way towards the Exit of the store and he headed me off and BLOCKED my path! A man almost three times my stature & I felt very threatened. I felt like he was trying to intimidate me. I continued walking out baffled at what I had just experienced. If this is how the owner displays customer service and runs his business it’s no wonder his employee, Don, lacks the effective communication skills and customer service training needed. I have never felt so attacked and mistreated in any place of business in my life. This is very unacceptable and I will let this be known. Also, I will be talking to authorities about my options with Mike and his intimidation tactics. This man SHOULD NOT be in business dealing with people, let alone animals.

If this is how Petland treats a customer, then how does Petland treat the animals? Think about it.

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MauiAL51
, US
Jun 14, 2012 2:12 am EDT

So a worker asks if you need help immediately upon entering the store, and you say "no." Then you denigrate the way they keep the animals and threaten to file a complaint with the BBB, and you wonder why they ended up being what you consider rude to you?

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2:42 pm EDT
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Petland customer reported to aspca

We have 4 dogs, 2 golden retreivers 12 and 10 yr olds, , 1 minature poodle 7 yr old and a tiny toy poodle 1 yr old.
Our boy retreiver 10 yr old has had a hotspot problem for about 4 yrs and we have had him to the vet a half dozen times and tried all the different foods over the years anti biotics and $300 per trip with little help. Because of this he has become an odsesive licker and keeps licking his foot making the problem worst. We tried it all pepper, ointment. bandages etc, , , all the tricks we could find. But the problem was his compulsive licking making things always worse..
So we decided to use the cone on him to keep him from licking the spot. Purchased one from petland was fit by them, but it was one size too small and he could still get to lick his front foot. So we went back to exchange it for a larger size to keep him from licking the spot. The sales girl there looked at his foot and said we should take him to the vet.. We said we had many times and his problem was agrivated by him with his licking it constantly and not letting it heal.
We also had the toy poodle in with us and mentioned she still did not like her food which we were paying the highest price in the store. She is a picky eater and we had tried every food the store had and still she wanted our people food.
Anyway to make a long story short, , we received a knock on our door at home 2 nights later by the ASPCA and the lady said they received a complaint about our dogs and wanted to see our boy with the sore foot and check our other dogs for being under weight. She checked them over and said they all looked fine and said we were doing a great job having them so many years. But she said due to the complaint we had to take the boy in to the vet to have his foot checked again.
We did that and the vet gave us the usual antibiotics, ointment for the spot, and some pills to make him sleep more ( anti deppresents we found out later ) and of course another bill for $360... And he was at his proper weight for his size and age.
We new it was Petland that reported us and gave our names and address from their files. We called the store and the manager said that the employee did it on their own time so it had nothing to do with the store. We said we would be talking to a lawyer, so then she said she would talk to the head office out east and get back to us. She called back 2 days later said head office said it was not their responsibility as their employee did it on their own, , , we said then we would go thru a lawyer.
A few days later we received another call from the store manager and she said she felt bad and since we had 4 dogs and not a high income they would help us by giving all our dogs free use of their vet in their store when we needed it.
Well we called back a few days later and then she changed the story to just looking after the one dog. We haven't heard back from them now a few weeks later, and believe since we didn't follow thru with the lawyer threat they are sweeping it under the carpet... And we find out the girl which worked there and called is no longer employed there..
What shoud our next step be, we would appreciate any help in this matter ?
And now after stopping the antibiotics 4 days after giving them our boy stopped being sick and throwing up all over.And we used the cone for 2 weeks to keep him from licking and his foot healed completly, , , and now with the hot spot gone he stopped licking.. So the vet and the hefty bill was a high cost burden to us like all the other vet visits in the past 4 years due to us going in to shop at Petland.
Our email is [protected]@hotmail.ca

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4:11 pm EST

Petland horrible, got a cockatiel for my husband and it died

I bought a cockatiel for my husband as a gift, first off I was told it was a male when I first brought it home, wrong I went to a bird professional and found out it was a female, bought a second one, was told it was a male it too was a female, it was very mean and not hand fed, so took it back, well the grey one I had first seemed ok, but screamed a lot, and just today I uncovered her and she was at the bottom of the cage dead, I will never buy anything from petland again.

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10:34 am EST

Petland malnourished and dehydrated pet degu

Last week me and my boyfriend had bought a pet degu from a local petland in Calgary. For those who dont know anything about degus I'll give you a quick run through.

Degus (octodons) are a member of the roddent family and come from chili. They are cute little bushy tailed brown furred fluff balls. Degus are extremely social and if left alone to long will commonly stop eating and drinking (pretty much commits suicide)

This degu that we got was all alone. had the top of the cage locked off so no one could even say hello if they wanted to. as soon as we walked over to the cage he started meeping. and calling to us. just one look at this degu and we knew if we didnt adopt him than he would eventually pass.

We'd already had a degu at the time which was also purchased from the same petland. They told us that our original degus were males and that if we were to get any more than we should make sure their males too. Well... the new degu we got was 100% a male.. but.. the one we've had for 2 years, turns out was a female.. they have vets? Well shouldnt their vets know the proper sexes? Well.. then came the vet appointment to get our newest member nuetered.

At the vets we got notified that our newest degu (steve) was missing 20% of his body fat, and was extremely dehydrated. So much so that he immidiatly got put on nutrient supplements and antibiotics.

its clear to me that no one at the petland store even cared enough to watch how much he was eating or drinking, and that no one cared to try to make him recover.

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8:27 pm EST
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Petland wont return item

My family purchased an aquarium setup with all the bells and whistles, our first tank, one month after using it, the filter pump failed, Petland would not replace the filter and told us to call the manufacturer, the manufacturer, Hagen, wants me to send the unit at my cost to them with a check for $5 for return shipping, what a crock of BS, Petland should stand by what they sell, they dont, this store located in Davie Florida it is independantly owned and operated, they do not even print a return policy on their receipts. We had no resolution to this problem, Petland sells junk, they do not stand by what they sell and you should shop for your pet needs at a reputable pet shop, Petland is a rip off. Beware/

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6:57 am EDT

Petland something fishy going on

While visiting the store earlier this evening, a woman and man came into the store. The woman was very distraught, crying hysterically. The store manager seemed very nervous. They were taken to the back of the store where the woman continued to cry out in disbelief. Another employee was in the bathroom scrubbing the walls furiously while the owner/manager watched. Very suspicious activity. Left me with a bad feeling that something had happened to an animal and the woman had witnessed it.

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Dawn O'Neil
petersburg, US
Dec 01, 2012 11:20 pm EST
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I purchased a discipline collar for my dog from Petland in N.Huntingdon Pa yesterday. The sales clerk put this item on my dog and we left the store wearing it. My dog pulled on this collar which is designed to pinch her neck if she pulls. Instead of pinching the collar came apart allowing my dog to run free. THANK GOD my friend was able to grab her before she ran in front of a car. We took the collar back into the store. The sales clerk whom was so nice to during our first visit 5 minutes before was extremely rude when I asked for a refund. My dog or should I say my beloved fur baby friend could have died yesterday due to a faulty product Petland sold me and then I got attitude from them. My friend later that day designed a collar for me that I trust and is of way better quality. Thank you Al and may God bless you for what you did for Storm and I today.

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6:29 pm EDT
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Petland sold sick hamster

I purchased a hamster for my son for his 11th birthday. His first pet! The hamster had a few patches of hair missing but they told me that is common among animals living together, sometimes they nip and bite at one another but it was nothing. Within a couple of days the hamster was constantly scratching and losing more hair. I called the store and they said it was stress. By the end of 10 days the hamster lost all of his hair on his belly and bottom up to his face and neck. His skin is dry and flaky and the poor thing scratches all day. I took the hamster in to show them and they said his was allergic to something. Well, we've tried everything to help him and now both of my children have ringworm on their legs and arms. I even got a spot on my leg and I hardly hold the critter and always wash my hands! Now I have to take him to the vet and pay $52 for a visit plus whatever medicine or skin tests they want to do. I should have known not to buy at that store. It smelled dirty and unclean which should have told me that the animals do not live and come from the best conditions. I should have bought the hamster from PetSmart.

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4:03 pm EDT

Petland rabbit dies from their negligence

Am writing this post in the hopes that no other family will have to go through what ours recently has due to the negligence and disregard that Petland of Springfield shows towards their animals. We went in just for fun one day and ended up falling in love with a baby lop eared rabbit. Normally I would not buy from Petland because I know of their tainted history of being a supporter of breeding kennels for dogs. However I couldn't resist this adorable little creature. I asked what I would need for her and was told that a cage, water and any rabbit food would suffice, and some vitamins that the store sold me. I went to Pet Smart to buy her supplies. A lady stopped me to ask about my cute bunny and I told her I had just bought her at Petland. Sadly she told me she had just lost her rabbit she purchased from Petland after having it for three days. It just died one morning she said. I was shaken by this story but took my new little bunny home. My children and I loved her and became attached very quickly. I called Petland the next day. I was a little concerned because the rabbit, now named Annabelle was having diarrhea. I offered to bring her into the vet there and would have gladly paid for it. I was told it was simply the stress of being moved to a new environment and completely a normal situation. Annabelle continued to eat, drink, snuggle and play normally. She had no discharge from her nose or eyes so I took their word for it. Two days later I called and said she still had the diarrhea and that I was becoming concerned. I asked specifically if there was any way the feed I bought her at PetSmart could be causing the diarrhea. I was again assured as long as I was giving her thevitamins I was sold there was absolutely no need for her to see a vet. Annabelle died in her cage hours later. I called the store and they offered to exchange her out for a live rabbit, as if she was a garment that had been purchased and was not quite the right size. Even though we had Annabelle for only three days she could not be replaced so easily for us. Petland returned the money for the rabbit in exchange for her corpse. I then began trying to investigate what caused Annabelle's death. I called a rabbit breeder and a veterinarian who both informed me it was the sudden change of feed on her sensitive system that killed Annabelle. It was devastating to learn that this could have been prevented. I trusted that anyone who sold an animal would have some knowledge of how to care for it or at least be able to say, "I don't know. Call someone who does." I called the store manager and told him of my findings to which he said he would bring it up to his employees at the next training. I wonder how many innocent Annabelles will suffer and die unnecessarily before he does or how many children will cry themselves to sleep because their new friend passed away in their presence. I suppose it doesn't matter to Petland as long as they continue to make their next buck and hopefully some of the buyers won't bother to get or save the warranties to their animals. Now I know why my gut instinct told me not to purchase ANYTHING from these people. I hope someone runs them out of business soon. And my hope is if you are looking for a little friend in the form of fish, bunny, dog, or any other animal you will be wiser than I was and buy or adopt elsewhere. Please do not support this unethical and cruel business. If you need any other information feel free to google other complaints of misconduct and horrendous behavior this business has committed against animals. I only wish I had to begin with.

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xohikari
Woodhaven, US
Jan 24, 2013 10:04 pm EST

My bunny died the exact same way and it was also from petland .. RIP :(

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6:15 pm EDT
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Petland horrible customer service

(This is a letter that I actually sent to Petland following my visit. After reading several other complaints, I now see that I am considered F.O.S. (full of ###) because I went in to the store in shorts and a t-shirt instead of my evening gown. Wow...)
Today (8/6), I visited the Petland store in Georgetown. While I've been considering adding another pet to our family for a while now, I'll admit that I did not go in with the intention of walking out the door with a puppy unless one absolutely stole my heart. I've visited this store several times in the past and almost bought a Yorkie two months ago. Unfortunately, the little guy sold before I had a chance to take my husband back to see him. Today, however, I saw the cutest English bulldog pup and wanted to "visit" with the pup to see how he was disposition-wise, etc. Since no one had even acknowledged my friend's and my presence in the store in the ten or so minutes we'd been in there, I walked up to a gentleman I saw across the store (possibly the manager?) whose name I regret not catching, and asked if I might see the bulldog. He replied with, "You want to see the English bulldog?" So I said, "Yes sir." He replied curtly and almost incredulously, "To play with it?" At this point, I began wondering what I had done wrong to elicit his short-tempered response. I replied, "Uhmm, yes sir?" to which he rudely replied, "That dog is $3500. You don't want to buy it. Lady, I sell dogs here. They aren't to "play" with." And with that, he turned on his heel and walked away from me. How dare this man assume that I could not or would not pay $3500 for a dog!? My Yorkie was not exactly "cheap, " and he's the most precious thing ever! Also, I would like to know how many people decide to purchase a pet from Petland without first physically meeting the dog to see how it responds to him or her? I was blown away by both this man's tone of voice and attitude with me. I have never met someone that rude. I am surprised that Petland can stay in business with that kind of customer service. I will NOT be purchasing a pet - or any supplies - from Petland EVER again, and rest assured that I will let everyone I can know about my horrific experience with your store.

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Marion Natho
Georgetown, US
Sep 19, 2011 4:21 pm EDT

The first "order" of comments is that pet shop dogs are almost always the product of those horrible puppy farms. Pups are huge risk healthwise (bones, teeth, eyes, congenital disorders) and by supporting pet shops dogs, we are support one of the the most inhumane industries in this county!. A good breeder will always ask about home conditions, and check out the family in general; their puppies are an extension of their families. That being said, I don't wonder that people who sell dogs to the first person with cash in hand are low- life/rude people, although Petland people have always been courteous to me when I browse the store for toys, etc., and I shop there occasionally with happy results and have met innocent sales people who don't know where the ups come from. I asked one one day, and got a very "honest" but incorrect answer about a puppy's background. The pup was pure blooded, all right, but REPUTABLE BREEDERS DON'T SELL THE PET SHOPE BECAUSE THEY DON'T KNOW WHERE THEIR BELOVED PUPS ARE GOING!

I even wondered if this post was written by a competitor, etc, but then that's another story, and I'd never accuse anyone of such behavior unless I knew something about the situation...It's no wonder that you ran into someone who was probably a puppy farm owner. Haven't you SEEN the reports about those disgusting places, the poor little bedraggled and abused ### who do nothing but breed and live in conditions in which we wouldn't put our worst enemies? Pathetic; never, ever support such an industry. Furthermore you're probably spending more, and making yourself look foolish to people who know dogs.

A good rule of thumb is to never, ever buy a puppy from a pet shop.e. The good pups come from the breeders. I might add, here, that I have absolutely nothing to gain by this post. I just ran into it looking for something else having to do with dogs. We have two little Therapy Pet dogs..half Shih-tzu, half poodle, whom we bought from a breeder in a little town in south Texas. They are remarkable animals, but you can bet that we spent a lot of time seeing their "home", visiting with their "parents", and other discussion before they would sell to us..and we would buy from them. I repeat, a good breeder will always get to know the potential buyer...; think of it as an adoption..much as the Humane Societies do. Some people are very lucky with their pet shop dogs, but the danger of coming home with an adorable puppy, loving it desperately, and then finding out it has some terrible congenital disorder, temperament problems which surface later...I suspect that a lot of those dogs on Caesar Milan's Dog Whisperer had their origins in puppy mill. DON'T!1

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Ahaa
Austin, US
Mar 26, 2011 7:45 pm EDT
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November and December 2009 I was looking at buying a female Cavalier King Charles Spaniel from the Georgetown, Texas Petland store.I came in about three times to look at the females available. I had my eye on one tri-colored female which had a round blush mark on her face. In fact, they may still have on file a bid I put in for her for $1, 100 in December 2009. It was rejected because the puppy was still on sale for $1, 600. In January 2010 my husband proposed to me. We decided that it was not a good time to buy a puppy due to planning a wedding. After getting married in June 2010 I moved to Austin. I lived 45 minutes away from the Georgetown store. I returned for the first time since December 2009 in January of 2011. We were living in a house and were wanting to start looking at puppies again. This time I went by myself. We then decided that we were going to build a house. So we moved into an apartment while we made plans for our new home. We only have 7 months left on our apartment lease. We don't want to pay a pet deposit, but we will if we find the right Cavalier. Well, on March 12, 2011 we looked at a tri-color Cavalier and fell in love. My husband had the cash in his pocket to buy the puppy. We discussed the price and and the plan for the puppy with a sale's representative. Once again, we were willing to buy what seemed to be the perfect puppy, but we didn't. We didn't because the very next day I was heading out of state to visit my mom. She was undergoing a surgery due to breast cancer. My sister flew in from Berlin, Germany for the operation. We didn't think it was wise to purchase a puppy at that point because I would be in the hospital all day long for a week and my husband would be at work from 7:00 a.m. - 6:00 p.m. We decided to come back after I returned from out of state and see if the price had decreased on the puppy that we were interested in. Well, that's when things got interesting. I came in to look at the Cavalier, but the puppy had been sold. Instead, I decided to look at a male Blenheim Cavalier. I was watching a friend's daughter at the time and brought her in the store with me. I played with the puppy for about five minutes in the pin. Please understand, I don't make large purchases. My husband does, but he sends me to check it out first. Two weeks ago, the day before my trip out of state, he told me to go look at a Lexus. We've been looking at those for over a year now. I looked at it and liked it. Since I liked it, he checked it out and he bought it for me. I looked at an IPad for over a year. I looked at the IPad 2, liked it, and he bought one for me. You see, we are business owners. We have business minds. We don't rush expensive decisions. So no, I didn't not plan to buy this puppy today, but that certainly does not mean that my husband wouldn't have bought him tomorrow when he was off from work. I asked the lady if we could see one more puppy and she said, "No, we only allow one puppy to be seen each visit." All I could say was, "Oh, ok." She said, "But if you want to see other puppies, you can see the two schnauzers that are out running around right now." (These puppies were not in pins, but just running around loose in the store.) I didn't want to see the schnauzers. I was not interested in seeing the schnauzers. I don't ever want to buy a schnauzer, and I didn't look at the schnauzers. On the way out of the store, my friend's 12 year old, VERY well behaved, little girl wanted to see the hermit crabs and the bunnies, so we looked. The older sale's lady followed us and stood over our shoulders as if we were pestering the store. fI said, "Come on Macy, let's go. We are obviously bothering this woman." To that she screamed, "BYE BYE!" in a loud, condescending voice. I walked out of the store, but decided to come back and speak to a manager. Unfortunately the two women both claimed to be managers. I explained, "I almost purchased a dog from you two weeks ago." The older woman interrupted me, "I don't believe that at all." I said, "Excuse me? I did almost purchase a dog from you." She said, "I don't believe that. You've been coming in our store for over a year now and you are disrespecting our time. All you want to do is waste our time and just play around. You have no intentions of purchasing a puppy." I told her, "I had every intention to buy a puppy from you. My husband and I have been wanting to purchase from Petland for a while, but now I will never do business with you." She said to the other lady, "Call security. This lady is wasting our time." I said, "I have a right to file a complaint to management." The younger sales lady said, "You're on private property. Leave now." I said, "I'll leave, but you are discriminating against me and you'll be hearing from me." The younger lady replied, "Go ahead and waste your time and your money." Now, I feel that I did nothing wrong and that I handled this situation in a very mature fashion. I have worked almost 10 years in retail, and I have never ever treated a customer like that. I was discriminated against strongly in this store. I did not explain in detail the situation of why we did not purchase the puppy two weeks ago to the ladies, because I felt like that was none of their concern. That was a private matter, as is the reason why we didn't purchase a puppy in 2009. Both of these reasons were very understandable though. I strongly urge you to review the store surveillance recording of our visit in the store and the conversation I had with the ladies. I understand there may not be audio on the recordings, but you will be able to clearly see that we were very calm customers and I spoke to them in a very respectful manor. You will clearly see the body language and facial expressions. I am not a teenage kid vandalizing property. I have never felt so disrespected and so insulted in my life. I am not only insulted that I was treated with such disdain, but that a little girl witnessed such rude and discriminatory actions from an adult. I'm keeping a copy of this email and I am prepared to make further necessary actions in order to justify this matter. I feel that discrimination against customers for any reason, especially when to make the decision to purchase a puppy, is completely out of line and unprofessional. I would greatly appreciate a prompt response to my complaint. If no response is given, I will assume that I will need to take the next necessary steps by speaking with the Better Business Bureau and other entities in the Georgetown and Austin area.

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poppysmom
, US
Aug 07, 2010 9:49 am EDT

A better reason NOT to shop at Petland... they sell puppies from puppy mills. When you buy a dog at Petland or any other puppy store, you are supporting animal cruelty. Please google Petland and puppy mills before walking in this store. I'll bet what you find will change your mind about wanting to buy a puppy in a pet store.

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6:55 pm EDT
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Petland honoring and offer

I am not very happy with the assistance that I did not receive from the sales agents(MANAGERS) at the Georgetown, TX store. My daughter and I were at the store on Sunday, July 17, 2010 wishing to purchase a French Bull dog. This particular dog had been in the store for over six weeks and was now half price - from 4, 000 to 2, 000. Before I could purchase the dog I explained to the young man that I needed to speak with my husband. We were offered a Kennel Kit if we decided to purchase the dog, with no qualifiers. Once again I explained to the salesman that I had to allow my husband to see the dog. When my husband went to the store that following Tuesday, July 20, 2010 he was told that the original sales person was not there and that the kennel kit must have been a no time only offer. When he asked to speak with the manager he was told that "they were all managers at the store" (a young female, middle aged female) a bit frustrated he left the store. I went in today Wednesday, July 21, 2010 completed an application for financing and was told that I was financed at only 90% and that definitely; I was NOT going to receive the kit. I then asked, what did 90% mean, was I supposed to pay $200.00 since the dog was 2000? She stated no, but that it did mean that Petland was losing money on the purchase of this dog, so definitely they were going to be unable to honor the other salesman's offer. I don't understand and I am completely upset with the level or lack of customer service that I received from her. I requested to speak with a manager and was told by the young lady that they were ALL managers, I then made a remark to the middle aged woman stating; so does that mean that there are only chiefs that work here no Indians? To which she remarked that she was not going to answer that question. The young lady continued to state that there will be no kennel kit given even though it was offered on Sunday, she also proceeded to say that I could wait for the other salesman who assisted me on Sunday, but he was NOT going to give me the kennel kit either. My statement to her was that “If I am going to purchase that dog I was going to get the kennel kit that was offered to me” I stated that I would return when the other salesman was there and then she began to make some comment about that the dog might be sold, and that people purchase right then if they really wanted that particular dog…I even offered to place a hold on the dog until this situation could be rectified upon the other salesman's return to work and she state that, it could not be done. How sad that the level of customer satisfaction and honoring what was offered is held in such a low regard. I want what was offered.

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midge87
Seattle, US
Jul 29, 2010 9:48 pm EDT
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You deserve such hell for wanting to buy from Petland. I have no issue with pet stores selling pets as long as they get them from reputiable(sp?) breeders (such stores do exist they're just few and far between).
Petland has had NUMEROUS expose's done, exposing their lies, the horrible places they buy their animals from, and their poor buisness practices.
Do you bother to research where you buy your animals? -_-

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chmf4777
Chatsworth, US
Jul 22, 2010 1:06 am EDT

My aunt breeds frenchies and she can sell you a healthy dog and small animal delivery could deliver it to you for alot less than $2000.00

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Growling white teeth
Misoula, US
Jul 21, 2010 10:42 pm EDT

When are you people gonna learn NOT to buy a pet from a store that obviously gets them from a puppy mill? For that amount of money you could go to a private breeder and know what you were getting. I guarantee that dog would have gotten sick and died soon after purchase and you would be out all that money. A tough lesson. Adopt from a shelter. You don't need a status dog. Plus you are setting yourself up for dog theft.

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11:35 pm EDT
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Petland poor customer service

I had a very unpleasant experience at Petland about a year ago. I went in and saw a dog I wanted to buy. I was then told that the dog had been placed "on hold" by phone with a 24-hour waiting period. I was told there were two hours left, and if the phone holder didn't respond/pay for dog by then, I could buy the dog.

I went home and received a call about two hours later saying the holder had not called back and I could come get the dog. I got the dog and waited in a private room to fill out credit information. I waited. And then two managers came in and let me know the dog had already been "taken". I asked about the holding policy, and the answer was that credit card information had already been put down. I let them know I had come back to the store after a phone call. Neither of the managers treated me very well. I left very upset. One employee was so upset she called me later using the phone number I'd left and told me she thought it was terrible.

I wrote a letter to the owners of the Petland of Springfield, Missouri. I never recieved any response.

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Webster, US
Jun 10, 2010 1:01 am EDT

BlackIrishteen

It was rude and mean to call him back to the store and get his hopes up only to not sell him the dog.
The way you are acting only makes me think you work for this Petland and you are just as cruel and uncaring
as they are.

Its not fair to play with peoples emotions.

Its seems the world is full of mean unprofession people.

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