Petco
reviews and complaints

Hi. My name is Kara Adkins and November last year we purchased 2 "FEMALE" hairless guinea pigs. In February, one of the guinea pigs gave birth to 3 more. So obviously not both females. I got ahold of corporate who put me in touch with the GM. At that time Carolyn Gimenez contacted me to let me know they would pat the vet bill for the female (I took her to the vet due to being so swelled, thinking it was GI Stasis. Nope), and they would neuter the male. The neutering of the male did occur after having to leave him at petco for 2 weeks. But I have submitted the vet bill to Carolyn who has stopped responding to my emails/texts. The vet bill was NOT paid as she told me it would be. I have sent her numerous copies of this bill that I paid with no response. I would like someone to contact me regarding this- someone above her.

This is ONLY store not acknowledging that Governor DeSantis lifted the state mandate in Florida and the mayor lifted the local mandate -- even the Boca Raton Mall has removed all mask signs. When I politely informed the staff I was told this was a private business. That's actually funny. This is a large corporate entity and there are heavy fines in Florida for businesses that throw customers out for not wearing a mask. I believe 75k for the first offense and 150k for the 2nd. You might want to let the minions know.

I'm appalled! The store in Topeka, KS is filthy! The stench of urine and feces is overwhelming. The shelves are poorly stocked and merchandise is scattered everywhere! I left! I couldn't take the stench. Not sure what's happening there but the customers and their pets deserve better. I'll stick to Chewy.com for the time being.

In Wisconsin the mask mandate for COVID-19 has expired, but, when attempting to purchase litter supplies for our cat this evening at the West Bend location, we were required to either put on masks or leave. We left without purchasing and have no desire to give Petco any business ever again in the future. Poor customer service. Multiple studies throughout the country have proven masks don't work and, in fact, create additional health issues. Petco should not be enforcing a policy without any science to support it.

I'm just letting you know I will no longer be shopping at your stores. After I cashed out On 4/14/21 the cashier harassed me about not wearing a mask. This was in the Rosenberg store. There are plenty of other pet stores I have shopped at that don't say a word about not having a mask, and they are who I will give my business to. I go to a different store because there are things your store don't have that I use, but the other places I go also have what you have, but I have gone to Petco because it's convenient. My choice is more important to me than convenience, and there is no reason for a employee to be rude.
Unsatisfied former customer
Annette

After waiting weeks for flooring to be shipped I called customer service who apologized and said they would mark my item as urgent. Four days later no update, just an email saying they were working on it so I called to cancel the order as it had not even been picked up yet. The next day after I canceled they took the money out of my account, 20 days after I placed the order. I have sent several emails since and I received one response saying they were sorry that I am disappointed and they have requested a refund. I am livid, to say I'm disappointed is insulting. Who do they need to request a refund from?! They took my money after the order was canceled, it's been 6 days since I canceled and it still hasn't been picked up by the shipper so why do they still have my money? At this point I consider this to be an illegal withdrawal from my bank. I have never had such an unprofessional experience with any company & I am totally disgusted with Petco.

I am complaining about an issue that happened last month and I have written different times to Petco as a complaint with NO response from anyone. My complaint is from when my husband and I walked into Petco in Holly Springs, NC last month. We had walked straight to the fish items because I needed a new 10-gallon tank and sand. No one, which we were seen said, anything to us about not having a mask on until we carry all the items to the register and was asked if we had a mask I said no I can not wear one. We were denied service because no mask and I can't wear one due to allergies. I believe I was poorly treated and may never go back into a Petco again. I have always shopped at Petco now I may go to Petsmart. I believe this issue needs to be handled, and I do not feel like I was of any importance there and when I received nothing back from Petco.

Having encountered the rude, tactless, insensitive Sammi previously, I was on my best behavior when I jokingly remarked, "Please stop raising the prices.", while completing a sale. Sammi went ballistic in a negative behavioral way. She glared at me and told me, "If you don't like it, you can take your business elsewhere!". I said, "Wow, I was just joking. '. Sammi get even madder and screamed at me,"No sale, get out of my store "and came around the counter and"Got in my face, screaming, "Get out of my store." I felt physically threatened by her closeness and psychotic behavior, waving her arms threateningly at me.
There was no need for her dictatorial, malevolent, sickening display of irrational behavior. A bad example for Petco.
Sammi refused me entry to retrieve my Chase Visa debit card also. A real power mad psycho woman. I'm 71 y.o. and Sammi disgusted me to the max! No respect, discourteous with a disgusting attitude describes your employee, Sammi

I ordered a medication for my dog and sent in the prescription for it. I called to update my address and the customer service rep canceled my original order and told me to put in new order and pharmacy would use my existing script on file because he personally spoke to the pharmacy. Subsequently, I received an email asking for my script and when I could not provide it because they already had it, they said they would mail it back to me and cancel my order for the 2nd time. I could reorder for a THIRD time. However, I never received my script in the mail. I called and followed up and they said that they did mail it. I asked if they had a tracking number so I could follow up with post office but they said they would not provide that information. I get notifications of all mail delivered to me and it was never delivered. Now I don't have the medicine for my sick pet and Petco said they can't do anything. They canceled my order without my permissions and then they lost my script. Awful experience and I would warn everyone to use another place. This place is awful.

I originally called to find out how to return a moldy item I received that I had order online. The representative Juliana I spoke with was very rude and argued with about the quantity of something that I had ordered. SHe went as far as to have me forward the emails from her company stating what I had ordered and an email stating that one of the items was not going to be available. After 35 minutes 15 minutes arguing with this woman 15 minutes on hold I finally told her I was getting off the phone because she was clearly not going to be of any help to me. She was so rude, I've never experienced customer service like this or should I say lack of customer service like this. I'm going to continue doing all my ordering at chewys, unfortunately they did not have a product that I needed so I strayed and went to Petco. Huge mistake and one I will not be making again. If you plan on calling for customer service and have the misfortune of dealing with juliann employee number one 143320 don't bother hang up - save yourself the headache.