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Pet Food Center review: Animal neglect 57

T
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5:19 pm EDT
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Pet Food Center in Owensboro is a major disappointment and the assistant manager is the most ignorant of them all! I went in there to check out their selection of rat toys, which was pathetic, and since they didn't have anything I thought I'd go check out the animals they have. Anyway there was a group of older kids around the hamster cage which had a large amount of babies and the water bottle was so high only the mother could reach it! I There was a hamster that caught my eye right off...he was horrible looking...his fur had no shine and his eyes weren't bright like the rest..he was pretty much lifeless. Plus to make it worse there was a dead hamster in the same glass cage. We notified the assistant manager and she acted like she could care less! I have never seen someone act so uncaring or concerned. I picked up the little guy and took him up front to buy him so maybe I could get him healthy since they apparently didn't care. Neither her or the other girl staff member could give any insight on what might help him...all I got was she doesn't want to sell him because he is sick and there's a 3 day guarantee... I knew my chances on saving him were slim and told her I didn't plan on bringing him back IF he did die. We took him to PetSmart where they really were great and helpful and CONCERNED. The little hamster didn't want to eat, he could barely keep his eyes open and he gasped for every breath he took.. I tried my best but he passed away about 5 hours later. I contacted the general manager and he basically told me they took in some baby hamsters from a customer and he guesses they took them away from their mother to soon. It's sad if you're going to take animals from customers but you don't bother finding out if they are weaned or have any disease?! Learn to take care of your animals PFC and pay attention to them and maybe incidents like this can be avoided.

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Update by TomorrowsDream6
Sep 08, 2010 10:50 pm EDT

thank you for your response, it was rather amusing! Well first off when the store doesn't even know how old the babies are and if they ARE or ARE NOT still nursing then why take them? So yes, their care right there was LESS than mine. What I saw at the moment was good enough for me, You were not there, so why don't you stop running YOUR mouth? You don't even live here so doesn't that make you a hypocrite? You're also making accusations and assumptions. Well hopefully I don't run my mouth and put an innocent person on death row now now! Heh, you're a waste of my time you're just a ### who thinks you know everything. (Yep, I made another "assumption and accusation!")

Update by TomorrowsDream6
Sep 09, 2010 9:35 pm EDT

Okay we get your points, you don't care about what anyone is saying. This is just turning into such childish ###. Goodluck with flying hope everything works out for you. I'm just tired of everyone arguing. Can we all just take it easy?

Update by TomorrowsDream6
Sep 10, 2010 11:46 am EDT

Thank you Brandon, kristi, Pam, my husband, and slynn I appreciate it! I wanna thank everyone for your support and concern it means so much! There will always be people out there who's opinions we don't believe in but if we chose to ignore them then eventually they will get the hint we don't care and maybe they'll take a hike ;) thank you again everyone!

Update by TomorrowsDream6
Sep 15, 2010 1:58 am EDT

Lmao ain't that the truth slynn! Oh yeah btw Pam looks like stealth isn't you're long lost ### dad since it announced it's a woman! Lmao you crack me up!

Update by TomorrowsDream6
Sep 15, 2010 2:37 pm EDT

Go right on I double dare ya! Haha!

Update by TomorrowsDream6
Sep 15, 2010 10:58 pm EDT

Thank you slynn for your comments and for understanding my point. Like I said before, everyone is entitled to their own opinion but sometimes ### goes to far and everyone starts arguing here and there. I just want everyone to agree to disagree lol and maybe things can chill out.

Update by TomorrowsDream6
Sep 17, 2010 11:01 am EDT

Crap I thought my post posted back to ya slynn! Lol sometimes my phone doesn't let it go through. But I wanted to say thank you bunches and you take care too! :)

Update by TomorrowsDream6
Sep 18, 2010 12:51 pm EDT

:) you're welcome! My dogs and rats are doing great too! Yay I'm excited to hear what the store has to say.. Again! Lmao geez I'm so worried.

Update by TomorrowsDream6
Sep 18, 2010 10:24 pm EDT

You're awesome too slynn! Thanks again for your support!

Update by TomorrowsDream6
Sep 18, 2010 10:27 pm EDT

I agree princi! Thank you!

Update by TomorrowsDream6
Sep 19, 2010 12:13 pm EDT

Lol I know right! I really hope I get a call from the general manager again to see if he changes his story! I had to leave him 3 messages before he would freakin return my call! Hell I would love to see the look on the employees faces when they see what's going on!

Update by TomorrowsDream6
Sep 19, 2010 5:28 pm EDT

slynn it feels like a Jerry springer shows going on! Anyways, what are your kittens names?

Update by TomorrowsDream6
Sep 19, 2010 10:36 pm EDT

Aw they sound so adorable! I would love to own a cat but I'm pretty sure as of now that would be a disaster lol. My rats names are skeezy and jacho. Skeezy is tan and white and jacho is grey and white. I've trained them to so a couple of tricks, they are a lot of fun! As for my doggies there's Buddy aka booty who is a dachshund, Tyson who's a min-pin and dachshund mix, Jody aka bobo who's a yorkie chihuahua mix and cayden aka fuzzy who's a Pomeranian :) gotta love our animals!

Update by TomorrowsDream6
Sep 19, 2010 11:27 pm EDT

My weekend has been busy I've been helping out both my grandmas and my mom and it was hectic but worth every minute. Hope your weekend was great too :) don't worry about anyone else who posts unless it's something positive, all this negativity really sucks lol.

Update by TomorrowsDream6
Sep 21, 2010 12:47 am EDT

Sounds like a great weekend! I'm glad you had some fun with your boys! ### I know this economy does suck! Blah I feel like I'm starting to get sick there's a bug going on around here and with my luck I caught it. I'd write some more but I gotta go lay down :(

Update by TomorrowsDream6
Sep 23, 2010 11:32 am EDT

Damn I missed a lot since I was sick lol. I'm glad you and Brenda made truce lol and I agree too that Brenda does have good advice. But I also have to say, even though I and sp don't agree, that on some posts I read she made sense. All I know is from what I seen in the store for that half hour I was there and the stupid staff that totally kept blowing me off just disturbed me so much I had to vent somehow. I still cry knowing I couldn't save him, I guess that makes me a wimpy ### cry baby but I guess I'm just more sensitive than normal lol. I didn't write thus complaint on here until after I spoke with the general manager and his explanations were all over the place. He thought it was kinda funny, I did not and that really pisses me off. Especially when he told me that the store had electrolytes (spellings off sorry lol) in the back and the assistant manager knew this and he didn't know why she didn't offer to use them. I dunno maybe she forgot. anyways I'm most likely going to sit back and only reply back to positive comments lol cause I don't want stuff to turn out like an episode of Jerry springer. But I do respect Antibes opinion and I wanna thank everyone for sharing your thoughts on this matter. Thanks so much slynn you rock too :) and thanks Brenda I appreciate what you said. I really hope this post makes sense I'm still groggy from this medicine and I might ramble to much :x

Update by TomorrowsDream6
Sep 23, 2010 11:39 am EDT

Oh and those pics were taken of the same hamster after I bought him

Update by TomorrowsDream6
Sep 23, 2010 1:19 pm EDT

How bout jello wrestling lol. What toppings ya want on the pizza lol

Update by TomorrowsDream6
Sep 23, 2010 1:28 pm EDT

I didn't mean to make anyone mad at me or bored I'm sorry if that happened.

Update by TomorrowsDream6
Sep 23, 2010 1:51 pm EDT

Alrighty anchovies it is lol

Update by TomorrowsDream6
Sep 23, 2010 8:07 pm EDT

Awesome we got jello wrestling and anchovie pizza!

Update by TomorrowsDream6
Sep 23, 2010 8:48 pm EDT

Ditto lol

Update by TomorrowsDream6
Sep 23, 2010 11:31 pm EDT

Yikes! That sucks! Death by mud isn't the way I wanna go lol

Update by TomorrowsDream6
Sep 24, 2010 12:33 am EDT

Ah that's horrible! Sounds like my luck, freaking sink hole!

Update by TomorrowsDream6
Sep 24, 2010 12:37 pm EDT

Haha lmao i loved it sp that was great! Thanks for posting it!

Update by TomorrowsDream6
Sep 24, 2010 12:46 pm EDT

Lmao slynn that's so cute and funny too! My lil doggies have their individual quirks lol like bobo will constantly chew his freaking ### it's so gross! I have suggested we get him a cone lol. Tyson is blind so he really doesn't do much but run into things which makes me feel so horrible! Cayden and buddy will find any trash anywhere and drag it around and rip it to shreds! When I had momma cat she was like your cat too nothing but one thing would keep her interested lol. Animals have a mind of their own! :)

Update by TomorrowsDream6
Oct 01, 2010 8:46 pm EDT

Thank you lily!

Update by TomorrowsDream6
Oct 02, 2010 11:25 am EDT

Ha WRONG

Update by TomorrowsDream6
Oct 02, 2010 1:51 pm EDT

Blah blah blah you're a ###ing idiot

Update by TomorrowsDream6
Oct 02, 2010 2:11 pm EDT

What's ###ing sick is that's the shape he was in at the store. But I shouldn't have called you an idiot I'm sorry about that, you were just saying what your observation was and that's fine that's what you think. I wasn't very mature for saying that I'm just tired and had a bad night. Sorry again.

Update by TomorrowsDream6
Oct 03, 2010 11:47 am EDT

LOL it's all good :) oh I was wondering how the weather feels where you live? It's starting to get soo freaking cold and it totally happened over freaking night LOL I wasn't prepared I still have my long sleeved shirts in my space bags!

Update by TomorrowsDream6
Oct 04, 2010 8:24 am EDT

I would love if the weather stayed in the upper 70s all summer yeah right though lol. It's funny cause when it's winter and freezing your wishing summer would come.. Then when summer gets here and it's blazing hot you wish for winter! LOL

57 comments
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slynn1
Orange, US
Sep 15, 2010 10:41 pm EDT
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Brenda,
Tomorrowsdream6 was obviously upset by what occurred at the pet store, and the lack of compassion, and the lack of care that the animals were receiving. She obviously loves rats, hamsters, and those types of animals. Let say, that there was a nursing cat in a pet store with her kittens. One of the kittens was ill, and another was obviously dead. Or lets say that a mom dog was nursing her pups and one puppy was obviously dead and one was ill. Most people would be outraged if the employees or a manager acted in these incidents the way she described. Let say, you went to your local pet store looking for a kitten. You noticed that one of the kittens was dead, and an employee acted like it was no big deal, and went about his day. Or, you decided to try and help the ill kitten, and asked the employees what type of formula you should use for the kitten, of if their were vitamins that could be given to boost that kitten's immune system, and nobody could answer your questions. It is a pet store, and the employees should have some knowledge to answer these types of questions. It doesn't matter what type of animal it is, because someone in the public will have a love for that type of pet. It is poor business, unethical, and cruel to the animals in their care. It speaks volumes about the owner of this establishment, and were his values is, which would be just making money. Which is sad.

Steal ### only purpose is to upset and belittle this women and her experience. That is wrong, and cruel. Which speaks about the person she is.

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slynn1
Orange, US
Sep 15, 2010 9:51 pm EDT
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Stealth Dumb ###,

You know, my seventeen year old son spends a lot of time playing video games. He especially likes zombie video games, he has told me, that if there was a zombie breakout, he would be able to survive because of his zombie killing skills. (I give him some credit, he did well at shooting in the Boy Scouts, and even got some ribbons for it.) In the 'real" world, he doesn't have access to a gun because, I am not stupid enough to have one in my house. So, if there truly was a breakout, he would die along with the rest of us. Maybe, you are one of those incredibly sad people that spends their lives playing online video games, and so you "think" because you play flight simulations that makes you a pilot. My kids love those kind of games too... My ten year old is a kick ### pilot on War War 2 games... It is really sad because your an adult, and still live in fantasy land. Maybe you should come to CA and work for Disneyland or Florida and work for Disney World?! You can even find an amusement park that has kitty airplanes and control them! My brother was in the Air Force, and I have family and friends that are in the military. There is no way on this earth, that you are a pilot!

Your disrespectful to everyone's beliefs, have no sympathy for anyone with a different opinion than yours. Maybe to you, a rodent not being taken care of in a pet store is no big deal. But it was heartbreaking to the women who posted it. Just because you have a heart of stone, doesn't mean everyone does. It is a sad day for America if you are actually a pilot, because than our military must be desperate. If you truly were currently in the military, than you wouldn't have the time to troll on websites like this one. I mean look how many post you have! My brother, while in active duty, never had the time you seem to have. He worked twelve hour shifts, and had a family to take care of. Maybe your a crop duster, or something like that, but I am positive that your not active military! If you are, I seriously hope you get deployed.. Make better use of your obvious unlimited time of belittling people and make fun of people. Obviously your not married, nor have children of your own, or faced hard times, while support said family.

I hope all the negativity and hatred that you spew out, chokes you, and surrounds your life. It is obvious you have no man, because, look at how you spend your time! Your a total looser!

Brenda,
If you like Stealth Dork, than you have serious issues! Maybe you two should met and hook up... : )

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Jack A Root
Austin, US
Sep 15, 2010 6:51 pm EDT
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Stealth, I really just want to ignore your posts but since you like the attention I'll indulge you. You are an ignorant [censored], if I may be so bold as to borrow some of your choice phrases (though I prefer "ignorant [censored]" over your "ignorant smartass" ). If you dedicated half the time you dedicated to this website to something worthwhile your existence on the planet earth might be justifiable. Also, you need to brush up on your legalese. Slander is for the spoken word. Libel is for the written word, so if the pet store had a case (which they don't) that is what they would claim. I wouldn't point this out to a layperson, but you put yourself forth as expert on just about everything so I thought it would be amusing to point out further evidence of your online persona being a laughable sham. Take it down a notch. Do you realize that to everyone on this board you are just comic relief? If you truly are trying to make valid arguments, you have to be more self aware of how absurd you come off.

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slynn1
Orange, US
Sep 15, 2010 1:49 am EDT
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Well said Jack! : )

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Swancy J
Owensboro, US
Sep 12, 2010 8:58 pm EDT
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I completely agree with this complaint, I believe that the pet food center is at fault. I hope your complaint is taken seriously and not thrown to the wind because of some peoples disbelief. You should also be very proud of yourself for trying to help in any way possible.

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pam polld
Owensboro, US
Sep 11, 2010 10:50 pm EDT
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very well pur thanks for putting him in his place

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Jack A Root
Austin, US
Sep 11, 2010 8:42 pm EDT
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Stealth, you are a [censored]. One thing you are not is an Air Force pilot. Sorry, but spending your life squirreled away in basement and playing Flight Simulator on your computer (i.e. the thing you jack off too after a long day of trolling websites) doesn't qualify.Clearly you like the attention, so you are probably getting a hard on as you read this. You've overplayed your hand and revealed yourself as the worst kind of person. A fraud than can't stand to live in their own skin. You've made 2200 comments on this site and I only had to read a couple to realize you are a certifiable nutjob. Honestly, where would you be without the internet? Here you can pretend to be anything you want and no one is the wiser. However, your mental instability/illness is pushing that to its limits. I don't want to be overly harsh, as I sincerely think you have a Axis 2 personality disorder that should be treated. Nevertheless, if I can persuade you to do anything, it's to stop engaging in this agitated, antisocial behavior and find a positive outlet for this pent up mania.

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pam polld
Owensboro, US
Sep 10, 2010 6:15 pm EDT
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I thought Stleath was smart I was being a smart ###, duhhhhh

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slynn1
Orange, US
Sep 10, 2010 2:18 am EDT
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Stealth ###,
I happen to have taken animal care classes, worked in a reputable pet store for several years, volunteered at a local animal shelter, and worked at one for a while. I am aware of the laws regarding animals in CA, and proper care of animals. I have taken care of a variety of animals from dogs, cats, to emus, horses, cows, pigs, ect professionally. So I do know what I am talking about. There is no excuse for not proper caring for animals. Pet stores are different than working retail, which I have also done, and hated. I wont tell you how to fly planes, don't act like you know what the proper care of animals is!

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slynn1
Orange, US
Sep 10, 2010 2:12 am EDT
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TomorrowDream6,
You are right, and I hope the best for you. Ignore the ###, who has no idea how a pet shop should be run. I hope your future pet outlet stores are better than the one you described. I love animals to, and hope you and your animals the best.

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pam polld
Owensboro, US
Sep 09, 2010 7:50 pm EDT
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You tried your best to save the hamster, better then most people that dont care. Its the manager that is at fault. Not you. The stealth person might be a manager of a pet store in the way he writes.

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kristiluvsmsh
horn lake, US
Sep 09, 2010 6:46 pm EDT

Pilot is OBVIOUSLY a ###. And seems to enjoy spending his time harassing people he's never met online.

Regardless, I've visited Owensboro several times even though I do not live there. I've never been to the PFC, but those photos do not lie. That poor hamster looked terrible and was obviously neglected. The assistant manager obviously didn't care about the hamsters and was only concerned about protecting him/herself. This story is disgusting and the company should be held liable. There is NO EXCUSE for a dead hamster lying in the cage with the others living around it. An employee of PFC should have been paying close enough attention to the hamsters to be aware that one died & should have attended to removing it IMMEDIATELY.

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ktzman89
, US
Sep 09, 2010 3:38 pm EDT
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I was in the Army for 10years, E-6. I hate it when someone from the outside comes in and tells people what the truth is and what not the truth is. You are not here to see what is going on in that store. It is a shame that people from other states can criticize how something or some is across the country. You’re not hear so have a nice day.

Thank you for serving this great country of ours.

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ktzman89
, US
Sep 09, 2010 11:36 am EDT
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Stealth Pilot I really hope you do not believe what you are saying? You have a name like you are a true pilot of the Air Force and if you are you know what is going on is wrong. Remember defend those how cannot defend themselves.
By the way tommorrowsdream6 is my WIFE. You just picked the compliant out and wanted to have something’s to talk about online.
She said it right your a waste of time.

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ktzman89
, US
Sep 09, 2010 11:13 am EDT
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I have gone into PFC to buy an animal from them on a few occasions. What turned me away was the fact that there were several dead animals in the cages; dead Hamsters, dead mice, sick rabbits and even dead fish. I have personally seen this display of downright out neglect on the part of the store employees.
The day in question from tommorrowsdream6 I know about. I was there; one employee was sitting there talking to what might have been her boyfriend and ignoring the customers. Until at least the customer was ready to pay and even then she only paid half attention to what the customer had.
The store assistant manager ignored several complaints about the animals and the other store employee. The big question is the way the animals are being treated, if the ASPCA was here in Owensboro the Pet Food Center would be closed down in a heartbeat. I have tried to file a complaint with the so called general manager named Mike # [protected] ext. 124. He would not even return my phone call. From what I have heard he was condoning the actions of the employees and the way they treat animals. He told Mrs. Tommorrwsdream6 that they must have been a couple of weeks old. He stated that the store took them to early form their mother, this tells me that this store doesn’t care about their animals’ only making money. I was under the belief that a store wants to make money not lose money.
I will taking all my business elsewhere like a place that takes care of their animals and their customers. Like either E&L pets or Petsmart. This is where I would suggest everyone go to. Pet Food Center doesn’t care enough for their animals why should I care enough to give them my business. Individuals who do not care about animals should be treated the same way.

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slynn1
Orange, US
Sep 09, 2010 4:20 am EDT
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Tomorrow Dream6,
I think that is wonderful that you took the hamster home and tried to save it. I am also sorry for the experience you had with the sales associates. I to would be appalled by the conditions of the animals in the store's care, the employees lack of compassion, and ignorance of animal care. Unfortunately, there are pet stores that only interest is making a profit. To promote profit, they don't provide employees with proper training, don't properly care for animals in their care. It is obvious that you are a compassionate women, that has a deep love for animals. Love the animals you have, and realize how lucky your pets are to have you as an owner. I am also an animal lover, and own several pets. If I had experienced what you did, I would also be applauded and deeply stressed by everything you experienced there.

Stealth Pilot,
It amazes me of your lack of compassion, and assumptions that she is exaggerated, or ignorant about what she experienced. A pet store, should properly care for the animals they sell. If animals are ill, than they should be removed from customer sight, and given proper medical care they need. Not left for the public to view, and become upset by it. There are many reputable pet store that do care for sick animals, and take in animals left on their door step, and are knowledgeable about animal care, and sell high quality pet toys, food, and animals. There are just as many pet stores that only care about making a profit, and buy puppies from dog mills, which usually have a variety of health problems, some even fatal. There are several pet shops that send animals that aren't selling to the local animal shelter. I have first hand experience of that! I am very aware of what happens at a animal shelters and puppy mills and uncaring pet shops! It is you, that assumes that all pet stores properly care for their animals. Do you have any idea on a yearly basis, in any state how many pet stores are fined, closed down, for not providing needed medical care for their animals, or not properly caring for the animals in their care?! I doubt it... Maybe it is you that should take the time to watch what you say, and make sure you knowledgeable before you talk out of your ###. Look up the law on what the responsibilities of any business selling animals are! This shop is in violation of laws in California! Your a complete idiot!~ Unfreeze your heart, and learn compassion!

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baredd79
Owensboro, US
Sep 08, 2010 11:53 pm EDT
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A business is reflective by the product it presents and sells. Quite simply, what this woman saw at the Pet Food Center was negligence on part of the store. If I walk into Pizza Hut, walk past a table to be seated and spot a waitress putting silverware she dropped on the floor, back on a table because she thought nobody was looking, would I want to eat there? NO! It's poor business practice in the customers eye. Just like when this woman found the dying hamster in the cage, she automatically knew that either (1) nobody had been checking cages every few hours like they should have, or (2) an employee saw the sick animal, shrugged his or her shoulders and moved on even though they could have taken measures to tend to the animal if it was rejected from the litter. The point is, the hamster was neglected somehow, and it was put on display as a product for sale which was poor business practice due to the fact that Pet Food Center more than likely permanently lost this customer and made themselves look like heels in the process, thus we are reading this negative review. Pet Food Center should be ashamed of themselves for their lack of assertiveness and compassion.

- Brandon Andrew Redd

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