The complaint has been investigated and
resolved to the customer's satisfactionResolved Pep Boys — not fixing my car correctly and the engine light continues to come on and will not go off and no one returning my calls now that they have my money.
resolved to the customer's satisfaction
Pep Boys installed an engine in my 1998 Oldsmobile Cutlass and I have a 3 yrs warranty on the engine and was told I can go to any Pep Boys if I have any problems within the 3 yrs. My engine light has been on now for months and I have went to several Pep Boys and they continue to tell me I have to take my car back to the Pep Boys that installed my engine. I have called and emailed Pep Boys Corporate Office and no one will return my calls or respond to my email. It cost me $2800.00 for my engine and labor. Pep Boys is a rip off and they really treat women bad and I just want some one to help me in this matter, because I need to get my car fixed correctly because I will have to get a SMOG soon and it will not pass due to the enging and oil light on. I have taken it to other mechanis who said don't allow Pep Boys to put my car on another diagnostic machine because I have an engine problem and not an electrical problem because they also keep charging me $100 to continue putting it on the diagnostic and the problem isn't getting fixed.
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