FCPeuro
reviews and complaints

I have been ordering car parts from this company for years. They have never let me down and usually surprise me with better customer service than I expect. I have probably placed dozens of orders in recent years with virtually no problems. If you need something for your European car, don't hesitate to give them a try.

I have purchased me some parts and recieved as promised origional bmw parts made me feel so great that if I wouldve bought it from bmw dealership and it wouldve cost me An arm and a leg. Idk what else to say, FCP for life and trust me dont buy things for your car from ebay or amazon like I've done it before smh, it's all BS, spend alittle more to get origional parts from fcp that beats bmw dealership or any dealership prices. Love it love it

There is always a courteous and knowledgeable person at the other end of the line, who answers my questions, and finds the answer, or the part that I need. It’s easy to do business and shipping is reasonable, if you don’t have it, they tell me where to find it. Thank you

FCP always stands behind their products and service. Have they been flawless? No, I have had a couple of minor glitches, but they were corrected immediately. That is even more important to me, as I am confident they will make everything right. FCP Euro is my "go-to" for all parts!

Great folks over at DCP Euro. I have an unusual to the USA Mk3 Volkswagen Golf right hand drive STATION WAGON. And when I needed steering related parts that would be easy to buy for a north american car the guys at FCP got right on the research train and found them for me. Received the correct parts 2 days later.

Great company that has a lot of consideration for their customers needs and interests, with great refund policies, replacement guarantees and exceptional customer service. It's very cool to see a company that actively participates and engages with their consumer base and invites customers to be involved in car community events.

FCP EURO is the only supplier I use for my car parts. The quality control is excellent, and I have never had any issues with navigating their website, delivery, or reliability. Their service is much better than other suppliers, which is why I stopped buying from them. I highly recommend FCP Euro to anyone in need of European parts for their vehicles.

As someone from my country, it can be difficult to find original European parts for my ***. Even if I manage to find them here, the dealers tend to overcharge. However, with FCP Euro, I can simply enter the part number and easily find the exact part I need. I can then proceed to do the necessary repairs myself. Even with the additional cost of international shipping, it is still cheaper than the exorbitant prices in my country. Additionally, I appreciate that the parts are genuine. So far, my experience with FCP Euro has been positive. I hope they continue their good work!

I cannot speak highly enough about FCP as a supplier of OEM parts - they have truly set the bar for customer service. As someone who is extremely picky, I have never encountered a company that goes to such great lengths to assist their customers and provide detailed, knowledgeable answers to their inquiries. The speed of their shipping is simply outstanding, and their packaging is top-notch. Furthermore, the FCP Lifetime Warranty is unmatched by any other supplier. That is an unequivocal testament to their commitment to quality. In my opinion, FCP is simply the best in the business - I would not dream of ordering parts from anyone else!

I can't believe it. I ordered some parts I was in desperate need of and paid 8 bucks extra for 1 day shipping. Normally it's free but they were washers and weren't over the $49.99 min for free shipping. I did this because I ordered these parts at almost 4pm. So I figured it would come not the next day but the following day. I walk outside at 9am the very next day and there were my parts. Less than 18 hours later. This is why I recommend fcp euro to everyone I know every chance I get. The parts are top notch and they all come with a lifetime warranty even on oil. Just send the used old stuff back and get new for free where else can you get lifetime free oil and filters for your car at? Fcp euro that's where lol. Along with the exceptional customer service you won't want to go anywhere else. thanks again everyone at fcp euro for my super fast delivery and great customer service you guys are the best.

I have been using FCP Euro for 14 years, since they were FCP Groton. There are a couple of other online stores that I trust, so I usually compare prices between them and FCP Euro and AutoZone. However, FCP Euro is definitely my favorite. The shipping speed is consistent and the selection is good, even for hard-to-find parts. I trust that FCP Euro does their due diligence in selecting the brands they offer. This is always my go-to reference list. I haven't had to use the lifetime warranty yet, but I have returned a couple of parts that didn't fit. The return process was always smooth and I never had to argue for my return merchandise authorization (RMA). I have also contacted a sales representative a few times and they have always been helpful and prompt. Additionally, their repair videos on YouTube are excellent and provide valuable information and instructions. The main thing I take away from my experience with FCP Euro is that they genuinely care. They specialize in selling parts for six car manufacturers, so it's their main focus and they strive to improve every step of the way.

I ordered the incorrect part for my *** V8, and he helped me throughout the entire return process and guided me to the correct order. Throughout the process, he provided me with options, understood my situation, and assisted me in resolving my issue. Despite missing the shipping cutoff for the day, he made an extra effort to expedite the delivery of my part, allowing my vehicle to be repaired by the weekend and ensuring my family has our car back. The combination of excellent service, empathy, and understanding is something that is not often encountered these days. To be honest, the guarantees/warranties on your website and the service I received from Brian have instilled a remarkable trust in your company, and I will continue to order from you in the future. Although your prices may be slightly higher for certain products, the value you provide to your customers makes what we receive an incredible bargain.

I've been a loyal customer of FCPeuro for over 15 years now and I can confidently say that they are more than just a regular parts store. Whenever I'm in the middle of a repair and I'm stuck or need some specifications, I always give them a call, even if it's not related to the part I bought from them. Their customer service is simply top-notch and I always feel like I'm talking to a friend who genuinely cares about my needs.

Sure, sometimes their prices are on par with other retailers or even slightly higher, but I still choose to buy from them because of their exceptional customer service. I've even had the pleasure of speaking with the CEO, Scott, who returned my call regarding a product request. How many companies can say that their CEO takes the time to personally address customer concerns?

What's more, even if they don't stock a particular part, they will go out of their way to source it for you. That's the kind of dedication and commitment that sets FCPeuro apart from the rest.

When it comes to buying Volvo parts, FCPeuro and IPD are the only places I trust. Their quality products and outstanding customer service have earned my loyalty and I will continue to recommend them to anyone who needs reliable and trustworthy auto parts.

I've been a repeat customer of fcp euro and I gotta say, they always impress me. My most recent order was a big one, totaling almost $1500.00. But I trust them with my hard-earned cash, so I didn't hesitate to place the order. According to the website, my package was supposed to arrive sometime between 4/28 and 5/1. But to my surprise, it arrived today, on a Sunday no less! And get this, I only placed the order on Thursday evening, the 22nd.

I can't thank fcp euro enough for their speedy delivery. They truly go above and beyond for their customers. That's why I always turn to them for all my BMW parts needs. Their prices are unbeatable and their lifetime warranty is a game-changer. Seriously, give them a try and you won't regret it.

Sure, there may be other options out there, but none of them can compare to fcp euro. They're the real deal, folks. So if you're in the market for some high-quality car parts, look no further than fcp euro. You won't be disappointed.

I've been using FCPeuro for my Audi for the past 5 years and I have to say, I'm pretty impressed. My overall opinion of them is excellent! The parts I've received have been of great quality and their website makes it easy to distinguish between GENUINE/OE/OEM parts. The prices are pretty normal, nothing too crazy.

I've had to do a few returns and I had no problems with them. The refunds were prompt and hassle-free. Their customer service is awesome and they really know their stuff. Whether I call or email, they always have the answers I need.

One thing that really stood out to me was their warranty. They offer a miraculous lifetime warranty, which I don't know how they do it. They told me that most people don't take advantage of it, which is nice to hear. If a part has served me well, I'm not going to return it anyway.

Every now and then, they send out email promo coupons, which is always a nice surprise. I really hope they expand into FCPJapan or FCPAmerica because I think they would do really well there.

Overall, I would definitely recommend FCPeuro to anyone looking for quality parts and excellent customer service. They've been great to me for the past 5 years and I plan on using them for many more to come.

I recently made a purchase from FCPeuro (fcpeuro.com) and unfortunately, my experience was not the best. I placed an order with the reference number "R***" and to my dismay, I did not receive my complete order. There was a missing part that I needed for my car.

I immediately contacted their service desk to report the issue and they promised to send the missing item as soon as possible. However, when the item arrived, it did not fit my car. I was frustrated and called the service desk again to report the issue. This time, they asked for my car's VIN number and informed me that they did not have the right part in stock. They asked me to return the item and promised to send the correct one once it was available.

I returned the item as requested, but to my surprise, they refused to give me a refund. When I asked for a refund, they told me that it was a replacement order and therefore, I was not eligible for a refund. I was confused and frustrated. I did not receive the part in my original order, and now that the replacement part did not fit, I was returning it. Shouldn't I get a refund for it? How can they charge me for a part that I did not receive?

Overall, I was disappointed with my experience with FCPeuro. I never expected this from them. I hope they can improve their customer service and policies to avoid similar issues in the future.

I was looking for a wheel hub assembly for my car in April 2020 and stumbled upon FCPeuro's website. Their automated system, where you input your car's year, make, and model to verify fitment of a part, gave me a positive result. To be extra sure, I decided to email them with my VIN number and part serial number to confirm fitment. Rep Gina Block replied to my email and said that she was able to confirm fitment based on my VIN.

Feeling confident, I ordered the part from FCPeuro. However, when my mechanic tried to install it, he found that the part did not fit. I was disappointed and frustrated, so I reached out to FCPeuro to return the part. Unfortunately, they did not provide me with a return label and only offered store credit. They also claimed that the fault was mine.

After 12 days of back and forth, FCPeuro finally sent me a return label. However, it took them an additional 2 weeks and a threat of a lawsuit for them to finally refund the cost of the part. I was not happy with the situation, so I decided to sue them for the $150 labor cost of the failed install.

Surprisingly, FCPeuro did not contest my lawsuit, and I won the case. I was relieved that I was able to get my money back, but the whole experience left a bad taste in my mouth. I wish that FCPeuro had been more helpful and understanding from the beginning.

Overall, I would caution anyone who is considering purchasing from FCPeuro to be careful and double-check everything before making a purchase. While their automated system may seem reliable, it's always best to confirm fitment with a professional mechanic before making a purchase.

I recently had a less than satisfactory experience with FCPeuro. Unfortunately, I did not receive the product I ordered and tracked my package to an address that was not mine. To make matters worse, the package was delivered and left on the front porch without obtaining my signature. Needless to say, I was not happy with this situation and sought a refund. As a long-time customer of this company, I was disappointed with the poor customer service I received.

To try and resolve the issue, I called FedEx to see if they could help me locate my package. However, I was informed that the company had requested a change of address, so FedEx had no idea where the package was. When I spoke with Kyle Gemmell, a representative for FCPeuro, he initially seemed concerned about my issue. However, as it got closer to the end of his workday, he quickly became nonchalant about my concerns and never replied to me.

As someone who has spent a lot of money with this company over the years, I was extremely disappointed with their lack of interest in my money and my item. It's hard to understand why they would send a high-value item to another address without verifying it with the customer first. Needless to say, I will not be spending any more of my hard-earned dollars with FCPeuro in the future.

Overall, my experience with FCPeuro was very poor. I wish I could leave no stars for their customer service and handling of my issue. It's a shame that a company I once trusted and relied on has let me down in such a big way.

I recently had a bad experience with FCPeuro (fcpeuro.com). I placed an order for a timing belt tensioner, but unfortunately, they shorted me on my order R and did not send the missing part. I contacted their customer service, but instead of resolving the issue, they just made empty promises.

Every time I called, they kept telling me that they had to check inventory with their warehouse. They said that if the count was off or someone had to approve the replacement, they couldn't send me the missing part. The story changed every time I called, and it was frustrating. Do they think I am going to cheat them out of one of the cheapest items of my order? Check your inventory count, but send me my part!

I have been a loyal customer for years, but they treated me like a common criminal. They told me every day that they were going to overnight the missing and in-stock item, but nothing arrived. It was very disappointing and poor customer service.

Even when my orders sometimes arrived looking like they were packed by a 5-year-old with busted open boxes, I remained loyal. But now, I have had enough. It's time to go somewhere else! I would rather pay a few dollars more for excellent customer service than deal with people on the phone who tell me what I want to hear and then do nothing about my problem.

I ordered some parts from FCPeuro (fcpeuro.com) and paid extra for next day delivery. I made sure to place my order before the shipping cut off time, but unfortunately, my order was not shipped. I was really disappointed with this, and I tried to contact customer service to find out what was going on. However, the customer service representative I spoke to seemed like a robot or someone who was just copying and pasting responses from a script. They didn't have any answers for me, and they didn't seem to care about my concerns.

I waited for a while to see if my order would be shipped, but nobody reached out to me to explain what was going on. I was really frustrated with this, and I decided that I would avoid using this company in the future. I don't think it's fair to pay extra for next day delivery and then not receive the order on time.

I also had some issues with the customer service representatives I spoke to. Andrea P, who is apparently the Customer Service Quality Program Lead, didn't have any answers for me and even hung up the phone on me. Shane, another representative I spoke to, was really evasive and didn't want to answer any of my questions. It was only when I mentioned leaving a 1 star review that he suddenly became more helpful.

Overall, I think FCPeuro has some serious issues with their customer service and inventory management. If you're paying extra for next day delivery, you should expect to receive your order on time. And if there are any issues with inventory or shipping, the company should be proactive in reaching out to customers and keeping them informed. Unfortunately, this was not my experience with FCPeuro, and I won't be using them again in the future.

I purchased 6 Index 12 Injectors from FCP Euro for around $2,000. Unfortunately, my engine blew up a few hundred miles after the purchase. Due to lack of time and money, I couldn't investigate the issue immediately, so I waited for a couple of months. After about 6 months, I sent my oil to a testing company to check if a road bearing had spun. They confirmed that it had, but they also found 2.6% fuel in the oil, which was surprising. This indicated that the injectors were leaking. Fuel mixed with oil can cause significant engine problems, possibly leading to the spun rod bearing. I removed the injectors and noticed that all 6 of them had black tips and smelled like fuel, confirming the leakage.

I contacted FCP Euro to request a full refund. However, they refused, stating that I had waited too long to contact them. They did offer a refund if I purchased another set of the same Index 12 injectors from them, but the price had increased by $500 to $2,500. They were aware that I couldn't install them as my vehicle had a spun rod bearing. I have comprehensive maintenance records for my vehicle, proving that it was well taken care of. I believe I deserve a full refund for a product that should have been functioning properly. It's unfair that a reputable vendor like FCP Euro doesn't provide a basic warranty for a $2,000 product. I have attached the oil analysis, pictures of the black-tipped Index 12 injectors, and the link to the purchase from FCP Euro.

I am not a driver and have never owned a car. I do not have an account with FCP EURO company and only learned about them today as a "car parts seller" when my bank informed me of fraudulent charges of $97.97 that were repeatedly made by FCP EURO. Please note that I am a senior citizen and receive government assistance. I have been unwell and have been at home with my only debit card since January 5th. FCP EURO charged my debit card today at 3:36 PM, but I have already closed that card after my bank's security center confirmed that there had been no transactions on my account for the past 18 months. FCP EURO charged my debit bank card "through ***" according to an email from ***, which is my only account and card. My bank assured me that it was fraudulent. I have now received a notification from *** about an unknown package, even though I did not order or purchase anything, either repeatedly or as a single purchase, from FCP EURO or any other online seller. I don't even have enough money to take a trip. Just in case, I managed to put a vacation hold on that unknown package, so no packages will be delivered to my address. I am currently disputing the $97.97 transaction with my bank, and this charge has now depleted my only funds for February rent. I am requesting that FCP EURO return the $97.97 that they stole from my bank account. This is 100% fraud and a crime against me.

I ain't no mechanic, but I know when something ain't right. And let me tell you, FCPeuro ain't right. I ordered parts for my car three different times over the past couple of years, and every time, the parts didn't fit. It's like they don't even know what they're selling. And don't even get me started on their website. The parts catalog is all messed up. They got the wrong parts listed for my car. It's like they don't even care about their customers. Save yourself the headache and go somewhere else. FCPeuro ain't worth the trouble.

FCPeuro is a website that I recently used to purchase some car parts. I was pretty excited to find a website that had such a wide selection of parts, and the prices seemed pretty reasonable too. However, my excitement quickly turned to frustration when I received my order.

First of all, the shipping policies on this website are pretty deceptive. I thought I was getting free shipping, but it turns out that only applies to orders over a certain amount. I ended up having to pay for shipping, which was pretty annoying.

But that wasn't even the worst part. When my order arrived, I realized that they had sent me the wrong part. I contacted customer service, and they told me that I would have to pay to ship the part back to them. That's right, they wanted me to pay for their mistake.

To make matters worse, the cost of shipping the part back was almost half the price of the part itself. I was pretty upset about this, and I don't think I'll be using FCPeuro again in the future.

Overall, I was pretty disappointed with my experience with FCPeuro. The shipping policies were deceptive, and the customer service was not helpful at all. If you're looking for car parts, I would recommend looking elsewhere.

I recently bought an air mass sensor for my BMW 328i from FCPeuro. I was excited to get my car running smoothly again, but unfortunately, after installing the part, my car was running even worse than before. I was really disappointed and frustrated, so I decided to send the part back to FCPeuro for a refund.

However, when I contacted their customer service team, they were not very helpful. They gave me all kinds of excuses for why the part didn't work, and they didn't want to reimburse my money. I was really upset about this, and I felt like I had wasted my time and money on a part that didn't even work.

Overall, I would not recommend buying from FCPeuro. The customer service was not helpful, and the aggravation of dealing with them was not worth it. If you're looking for car parts, I would suggest looking elsewhere.

I recently had an experience with FCPeuro that left me feeling frustrated and disappointed. I placed an order with them, but quickly realized that I needed to cancel it. I reached out to Julia from their Client Care team and was relieved to hear that my order had been canceled. However, a few hours later, I received a notification from UPS that my order had been shipped. I was confused and frustrated, as I had already been told that my order had been canceled.

To make matters worse, I now have to pay for custom duties, taxes, and shipping to return the order. This mistake on FCPeuro's part is going to end up costing me an additional $150-200 dollars on top of the $450 I originally spent. Needless to say, I am not happy about this situation.

I understand that mistakes happen, but I feel like FCPeuro could have done more to rectify the situation. It's frustrating to have to pay for their mistake, and I feel like they should have taken more responsibility for the error. Overall, I am disappointed with my experience with FCPeuro and would hesitate to order from them again in the future.

So, I ordered some parts from FCPeuro and my first order came with the wrong parts. I was pretty frustrated, but I figured it was just a mistake and decided to give them another chance. Unfortunately, my second order came incomplete and to make matters worse, the whole box was soaked in some kind of engine flush liquid. It was a real mess and I was pretty upset about it.

I contacted FCPeuro and sent them pictures of the damaged parts and the soaked box, asking for a replacement. But, to my disappointment, they kept asking me for more pictures and trying to avoid replacing the order. It's been a while now and I still haven't received a replacement or any kind of resolution.

I have to say, I'm pretty disappointed with my experience with FCPeuro. It's really important to choose wisely where you buy your parts from, because you never know what kind of problems you might run into. I would definitely think twice before ordering from them again.

I recently made a purchase from FCPeuro and unfortunately, I was not satisfied with the quality of the parts I received. I ordered parts to replace the timing chain, but when the package arrived, all the items were just thrown into bags without any proper packaging. The timing chain was even worse, it came in a torn and old box that looked like it had been sitting in a dusty corner for years. I was scared to even touch it!

When I contacted the store to request an exchange, they refused to help me out. They said that damaged packaging is not their problem and that they only sell items as they are. I was really disappointed with their customer service and the fact that they were unwilling to provide me with an exchange for goods from another company.

It seems like FCPeuro is selling old and outdated goods that have been lying around somewhere. I would not recommend this store to anyone looking for high-quality parts. It's a shame because I was really hoping to find a reliable and trustworthy supplier for my car parts needs.

I've been using FCPeuro for a while now and I have to say, it's been a mixed bag. I've had a few orders that went smoothly, but there have been some issues as well. I work on older Porsches, so I've had some trouble finding the right parts. Sometimes the parts I receive are defective, and other times they're just plain wrong. It's frustrating, but I guess that's the nature of the business.

Recently, I wanted to order some parts for my 911, but I had a really hard time navigating their website. It's not very user-friendly, and it doesn't recognize Porsche factory part numbers or simple search terms. I tried calling their customer service line, but it was impossible to reach a human being who seemed to have any experience working on cars. It was really disappointing, because I was hoping to find a reliable backup to Pelican Parts.

Despite these issues, I have to admit that FCPeuro seems to be doing pretty well. According to Google, they're the "fastest growing auto parts supplier." I'm not sure how that's possible, given my experiences with them, but maybe I'm just an outlier. If anyone has any suggestions for how to improve my experience with FCPeuro, I'm all ears.