The Pep Boys review: double charged

At Pepboys on Carrollton Ave in New Orleans they have a VERY rude Assistant Manager. He replaced my alternators three times, but not until after I had to have the car towed three times back to pepboys where he fought me and insisted I needed to replace the battery each time. His own mechanic told me I should be very upset and that he had told this manager that it wasnt the battery and that instead the kept selling me bad alternators. I am now on my third battery and three alternators later and my car is once again at Pepboys. I am a single woman and had to ask my brother to come with me because the assistant manager who sold me all three alternators refused to take responsiblity for the alternator draining the brand new batteries. This Assistant Manager refused to provide me with the actual Managers contact information and told me that I could not prove that the alternator drained the battery. Thankfully AAA had a print out showing that my battery was fine when they tested it before they towed it.

I am out 150 in towing fees and lost the money for three perfectly good batteries. Any woman WILL be taken advantage of at this Pepboy. Try FireStone across the street. They are trust worthy and respectful of their customers.