The complaint has been investigated and
resolved to the customer's satisfactionResolved PeoplePC — Bad service
resolved to the customer's satisfaction
About a month ago I signed up for DSL since I had been so pleased with your dial-up service in the past. I was super excited when I received my DSL Kit and couldn't wait to get it hooked up. However, once I got it hooked up I found that I didn't have a DSL signal. I called Tech Support Three time before I got a hold of someone I could marginally understand.Still I could not understand him enough to know what was supposed to happen. I then Tried e-mailing tech support in hopes that the written word would be more understandable between us. The reply told me to call tech
This took place over the course of several days and in that time I noticed that I had DSL sometimes and no at others. I contacted my own Networking Specialist and he gave me some ideas of things to try but to no-avail.
I've tried taking all of our phones off the line to see if there was a conflict. I have checked and cleaned the phone connection coming into my home. I've tried different jacks in my home, and about every other thing I
can think of.
So my concern is this: I'm going to be billed as if I had internet connection anytime I want it, but I don't. I should just be able to sit done open up my browser and use the internet without not being able to connect or being afraid I'll lose my connection at any moment. I really don't want to leave People PC; we have been with you for years and up 'till now have not had a problem. What can be done?
Thanks So much for your time,
Re: DSL Problems [Ref:5759012]
From: member.services AT peoplepc.com
To: namewitheld AT peoplepc.com
Subject: Re: DSL Problems [Ref:5759012]
Date: Jan 7, 2008 10:06 PM
Read this email and the reply.
Thank you for writing to PeoplePC Online.
For help with your DSL service please call [protected] to speak with one of
our DSL agents. I apologize for any inconvenience this might cause.
Thanks again for writing.