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Pennsylvania Lottery / PA Lottery Customer Service Phone, Email, Contacts

Pennsylvania Lottery / PA Lottery
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www.palottery.state.pa.us

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1.2 94 Reviews

Pennsylvania Lottery / PA Lottery Complaints Summary

6 Resolved
88 Unresolved
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Pennsylvania Lottery / PA Lottery reviews & complaints 94

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Pennsylvania Lottery / PA Lottery - scratch off tickets pa lottery

Can someone please explain to me how I can have 1 winner out of 20 $5 crosswords and 2 winners out of 25 $3 crosswords? I understand how odds work, but this is freaking ridiculous. How about improving odds and getting rid of those stupid commercials? I have been a loyal lottery player for over 10 years spending several thousand dollars a year. I don't mind...

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10:48 am EDT

Pennsylvania Lottery / PA Lottery wild ball

I have a problem with the wild ball

I think the wild ball isnt wild at all = its very misleading the public

I thought wild ball number can replace any number that came out on the lottery (Day/night) numbers.

Ex: I played 2360 (Evening of sept. 30th) with the wild ball.

The number came out 6321 - (Wild ball 2)

I thought I won. But they say I did not. Im confused? And so are a lot of people. Wild should mean it can change to anything, but thats not the case I see.
My opinion and a lot of other peoples are you need to change the name to (Facticious wild) meaning not wild ficticious = you cannot call a number wild and change the rules of the word wild. Its very misleading, the lottery has made its own interpretation of wild = not the dictionary version. N
The public does not like this version of wild. Please give it another name or either discontinue the wild balls. Fake...

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Quick69
, US
Jul 01, 2018 11:25 am EDT

New Jersey calls it----Fireball----
Pennsylvania should call it----Extraball---

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8:21 am EDT
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Pennsylvania Lottery / PA Lottery lottery in general

Hi so I know what you pay out In scratch offs and it's sad how you can make as much money as you want but at the same time rob us. You have 9 losing 20 dollar tickets In a row! That's making people like myself sick. I don't need to hear about 1800 gamble. You should Atleast give out more tickets to win your money back. Now my main concern is I have a buddy who tells me parx casino has all there machines rigged. So I'm sure the PA lottery knows exactly which numbers that haven't been played on the powerball and every other game. Every time there's a big winner it's in the middle of know where. My question is do you pick out of a hat for the location of the winner or what is it? Because it's rediculois. I'm sure you don't have these answers but maybe you can ask the boss. And don't tell me everyone's odds are the same that's BS.

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5:47 am EDT

Pennsylvania Lottery / PA Lottery lottery machine shorting winnings

My husband bought me a $1 scratch off ticket, in order to win you need 3 like amounts. I got 3 $10, I went to cash it in and the machine only registered a winning of $9. It was at Gas N Go located at 301 Euclid Ave Canonsburg PA 15317. It happened a few months back but with cashibg in multiple tickets and was harder to tell. I just feel as if they do it daily how much do they scam off people or is the machine malfunctioning.

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3:43 pm EDT

Pennsylvania Lottery / PA Lottery gambling machines

I put 400 in the machine last night and I come back to play today and the guy working at the Charleroi sunco was playing the machine while working. 4:15pm was the time. July 13th. They know the machines have to pay out a percentage and can see no one was paid so they played. That's cheating and I want my money back! Please review their security cameras and you will see. This definitely has to be illegal.

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Update by Mike Sezawich
Jul 13, 2017 3:44 pm EDT

227 fallowfield Ave Charleroi pa 15022 is my adress I would like my money back cause I feel I have been cheated.

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2:36 pm EDT
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Pennsylvania Lottery / PA Lottery hot number $5.00 ticket

On sunday july 2nd I bought a hot number ticket at the lottery news &tobacco store in hopewell shopping center, I had checked my ticket it said I won $500. I told the guy at the counter I won that amount he ask which ticket I hit on, but when I turned it in he said I lost, I know he switched tickets on me because the numbers were different. The persons name is pat. Makes me sick to think he ripped me off.

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6:16 pm EDT

Pennsylvania Lottery / PA Lottery landhope farms in kennett square pennsylvania 19348

I was there and had a spanish family in front of me while the mother was off to the side scratching off tickets her two children which couldn't of been older then 10 and 5 y/o are taking money out and putting it into the machine and playing tickets while the mother stood there and allowed this to happen and worse landhope allowed this to happen while saying nothing and doing nothing. Other customers were thinking and saying the same thing that i was and find this type of behavior unacceptable and irresponsible this occured on the 7th of may at sometime between 6:00 and 7:00 sorry for my grammar and punctuation i'm a little upset by this while having to wait in line behind 2 young children for a service that requires you to be 18 and older

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2:27 am EDT

Pennsylvania Lottery / PA Lottery retail lottery fraud

On April 7th I went to Sunoco on 46th and Walnut in Philadelphia o play my usual Cash5 and Pick6 lottos. I bought a Piggy Bank Bucks Fast Play. I bought 2 no luck I bought a 3rd one which was a free ticket the cashier looked at the free ticket that printed then proceeded to act like something was wrong with the machine. She then stapled 2 tickets together and printed another. Now when I go to the 7-11 on 42nd and Walnut they print it don't even look and the paper that prints if I win a couole of dollars is not the same size as the Fast Play slip. This occurred between 6:40pm and 6:50pm

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4:28 am EST

Pennsylvania Lottery / PA Lottery pick 2 lottery with wild ball

I have written to several organization because the Pick 2 with the Wild Ball appears to be a scam. The advertising states that their will be more winners but when you view the statistics of each drawing, there are less than 140 winners Statewide for the day and/or evening drawing. There are more than 300 retailers in PA with at least a thousand players and only 140 winners with the wild ball is absurd. If the pick 2 winning is 26, wild ball 8. The PA lottery should payout money for the following: 26, 86 and 28. If your number is 27 with a wild ball, then the lottery should payout for 27, 87 and 28 but after you scan your ticket at the terminal machine states that you are a non-winner. This is potentially fraud. There are less winners with the wild ball play, not more. The are taking the extra bet but not paying out. I have written to PA lottery office via email and they never responded. Please help unsuspecting players.

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Jacki wiley
, US
Feb 14, 2019 10:06 pm EST

I agree it's a complete scam the winning number on 2/14/2019 was 029 wildball was 2 i played 970 with the wildball now the wildball should have canceled out my 7 and been replaced with the number 2 wildball but it didnt it showed up as a loser I also played 980 wty the wildball same thing showed up as a loser now on there website it say a box hit with the wildball is a 36 dollar winner so I'm not understanding you these number weren't winners nnomt day before(2/13/2019) the number was 291 wildball was 9 I played 992 and I won the number 9 wildball canceled out my number 1 and was replaced with the number 9 wild now can someone please explain to me what the difference is between the way I played on the 13th that l won and why I didnt win on the 14th because it's not making any sense to me I think I might go to lottery head quarters and argue with them a bit because this is not the first time this has happened to me but before I was new to the lottery and didnt know no better now I'm starting to get to know the lottery a bit and I'm pretty sure both my numbers (970 & 980 with thr wild ball) should both be winners

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7:59 am EST

Pennsylvania Lottery / PA Lottery mega payout

I had 2 + the mega and only collected A dollar? I know the kid rips people off so it was my turn. It's the 7-11 on Rte 1 in Penndel, PA. The owners sin is the one who does it. Thinks he's slick. Maybe it's because he just had a kid and has too much debt. But I'm done buying my lottery. Not when this stuff happens. Can't trust and it's a big woop tee do for the state to enforce. They don't care either. PA lottery is in the dump.

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10:18 pm EST
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Pennsylvania Lottery / PA Lottery advertising

The Pa lottery commercial "happy holidays Rita" has become more and more of an annoyance over the years. I wouldn't doubt if the majority of the people in the commercial are not alive anymore. This commercial has been airing every year since before my high school senior grandson was born. I turn the channel or mute the broadcast. i assure you I am not the only who has this feeling. I have been at gatherings where the sound was muted with no encouragement from me. Your beating a dead horse with this advertising. I know this is the wrong venue for this expression, but there are few options on the internet.

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Pennsylvania Lottery / PA Lottery - Ripoff

Friends of mine are big lottery players. One friend played the new Monopoly Jackpot game, he played the whole book. The monopoly is a $5.00 ticket and $300.00 for the whole book, the highest prize in that whole book was $25.00. Another friend played the Win Win game. The ticket is $10.00 and $600.00 for the whole book the highest prize he hit that book wa...

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2:19 am EST
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Pennsylvania Lottery / PA Lottery quinto

Why is it that when playing Quinto your dollar box is only good for five digits and not four digits.I think the dollar box should also be good for the other winning combinations not just the five digits. I played Quinto today and got all four of five numbers in a box and didnt win CRAP ! I think the dollar box should be for the five, four, three and two digits in the Quinto.Its a bit of a rip off to me.

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12:13 pm EST
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Pennsylvania Lottery / PA Lottery lottery machines

Paul the clerk at this location blew me off because he couldn't OR didn't know the password to enter for the lottery machines. He tried and tried and then said: 'I refuse to call the manager this early in the morning 6 am to wake him about lottery. The gas is more important.' I have been a frequent customer there for almost two years now and have gone there every morning. This was VERY disappointing being he wasn't willing to find a soolution to the problem and that I was the customer and the customer matters.

Read full review of Pennsylvania Lottery / PA Lottery and 13 comments
Update by Mina Valentine
Nov 14, 2010 2:25 pm EST

Most places have separate lines for The Lottery so butting in line would actually be unheard of. Customer Service IS and always will be Customer Service whether a merchant makes PENNIES or not. It is a service offered and there ARE customers. :0)

Update by Mina Valentine
Nov 14, 2010 1:35 pm EST

I always am kind to the clerks. They know me there except Paul. I always tell the clerks to wait on others if my tickets are taking too long. I am well aware of others first. Sorry you have been mistaken about me, per se. I have posted every comment known to man about his poor customer service concerning this issue. I am a customer who has frequented the store on many occasions. I wait patiently when there are people entering the store to purchase gas or other items. Unfortunately, his character didn't display that of someone who wants to keep his job.

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Nate Mika 215
, US
Jun 06, 2023 10:10 pm EDT
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PA Lottery a [censored]ing Joke! Do Not use the app, you cannot withdraw money at all! I’ve been waiting 3 months for my $300 winnings and they have the nerve to block my account! do not use the app at all , you’re better off going to the gas station or Your Local Store !

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Barry Block
, US
May 10, 2023 9:02 am EDT
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Bought 5 50 dollars tickets on Thursday May 4 not one winning ticket thats to many loses not purchasing no more unbelievable is thee any winning tickets in pack

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Kimberlyanne Brown
, US
Mar 11, 2023 1:22 pm EST

I purchased a even more money ticket at my local giant store today located in Hatfield pa and I took the winner to the 711 on Allentown to cash it I had won 100 dollars and on the instant game 50

bonus more add 50

It reads while on the game on backi got three stacks which did honor and win 100

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Theresa Mack66
, US
Feb 07, 2023 7:43 am EST

I have lived here in PA for going on 11 years. For the last 10 years the majority of the Second Chance Drawing winners have been from the northern part of the state. I wish someone would look into this! There is a problem! Why do people in the northern part of the state keep winning? Why do people in the northern PA counties keep winning?

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Shane stevens
Kane, US
Aug 06, 2022 4:51 pm EDT
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Do not trust Pennsylvania lottery. They don't pay out the winning tickets listed. It's a scam. So is the draw games. They are getting filthy rich off ripping people off.

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lesseton Lyer
, US
Aug 07, 2019 8:00 pm EDT

Bad for Busness Online Site. Site fail to request a refund or return purchases.

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Rosie2131
, US
Aug 06, 2019 7:30 pm EDT

The online gambling is very obviously rigged. I reviewed 120 free spins on one of their games on a .50 cent bet online and received $6.50 ok "winnings."Even a casino won't rip you off that bad. They are misleading and liars with their statistic odds. The fact no one has looked into them in appalling.

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Greg Demeter
, US
Aug 11, 2021 11:52 am EDT
Replying to comment of Rosie2131

Please read My Blog on this page...Thank You...

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Greg Demeter
, US
Aug 11, 2021 11:56 am EDT

The Main Page, I mean...I'm Sorry...
Thank You..I trust you will be well informed when you do..

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loveless310
, US
Jul 29, 2019 12:33 am EDT

I have a few tickets I purchased for the 7/22/19 pick 3 and pick 4 draw with wild ball. According to the rules on the website I should have won but when I scan them it said not a winner. I can only imagine the number of people this happens to daily. I would recommend no one plays the lottery or make sure you don't rely on the ticket scanners.

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Russell Brown
, US
Jul 18, 2019 5:07 am EDT

For 2 weeks now have been trying to log in to VIP to register my non winning tickets for the second chance drawing, I can't get in, notice comes up that I'm locked out. no one else uses my computer but me . Can you help me. I enjoy the second chance drawings, have always followed the rules, never won yet. Russell Brown russman@ zoominternet.net

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herenow0
, US
Nov 19, 2018 7:38 pm EST

The Gas Station at the intersection of Maclay St and N 7th St in Harrisburg, PA does not give any receipt that indicates what your winning ticket was worth. I made a big mistake going there. Beware!

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Pennsylvania Lottery / PA Lottery contacts

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1877 282 4639 1800 692 7481 More phone numbers

Website

www.palottery.state.pa.us

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