PECO Energy — failure of duty to provide policy transparency as a public utility provider
Peco had refused to add me to the account at the property rented by my fiancé and I because my Social Security Number is not on the Equifax system (having never had a debt or owned a credit card). On making further inquiries I was told that I should visit a PECO location at my inconvenience with identification and pay a fee in order to confirm my identity and be added to the account, despite pointing out to them that they have been banking checks in my name on this account for 6 months (and all were paid on time).
I took exception to being asked to pay for the privilege of becoming a customer while there is no alternative to this essential public service purely because they are unable to employ a sufficient method of checking identity. I have not asked them to waive this fee, but simply to explain their policy.
As a public utility provider it is PECO's duty to respond to any public request to explain policy decisions as they are licensed by the Public Utility Authority and as such are a publicly accountable company.
Despite being given ample opportunity to explain themselves they have continued to avoid the issue and my plea for them to justify an unfair policy (that taxes those who have been careful to live within their means) has fallen on deaf ears. Customer services wrote, 'I am not in a position to justify any policy' and on asking them to pass the complaint to someone who could I received no reply.
This is a gross failing of a public duty that contractually and morally binds PECO through the privileges they enjoy in being awarded a public supply contract (a licensed monopoly).
I refuse to back down on this small but principled issue as without accountability for their actions, a licensed public utility provider becomes little more than a licensed mafia, able to withhold public services at will and impose charges on a whim! They must be prepared to fully back all policy decisions with reasonable and accountable explanation, no matter how insignificant.