PC Richard & Son review: Washing machine

I purchased washer and dryer and got them delivered home. The wager has an issue - it’s not washing with hot water even though I set it for hot water. It’s only coming a little bit warm but mostly cold. I stopped the washer in between to check the water temperature and still cold. I went in the store, a technician came in the house and said they are made like that (high efficiency…) I called back the store and they are ignoring me. They pick up the phone and put me on hold for hours. I feel like I want to cry because nobody is listening. I don’t care how this machines are because if I set it up for hot it should be hot. This was just a stupid excuse. For me it’s important that the washer is washing with hot water. I asked the store to return the item because I don’t have time for another technician to come in my house. They said that simple I can’t. Every single store accepts return only PC Richard not. I was planning to buy so many appliances from them as I’m renovating the house. Thanks God I got only this so far. I will never ever purchase anything from them. The worst store ever.