I participated in the Paytm jackpot contest on 18th December 2023. On 30th January 2024, winners were announced, and I was informed via WhatsApp on 29th February 2024 that I had won an iPhone 15 Pro. On 30th April 2024, I received an email from Paytm asking for my documents, which were to be submitted within 5-7 days. The email also mentioned a final deadline of 15th May 2024. I submitted the required documents on 2nd May 2024, well within the given timeframe. Despite multiple follow-ups and assurances from Paytm, I have not received any concrete updates or delivery details regarding my prize. On 29th May 2024, I was informed again to wait for another 5-7 working days. Today is 6th June 2024, and yet again, no response or update has been provided. On 7th June, Paytm claimed they placed the order with their vendor and would provide docket details by Tuesday. It is now Wednesday, and I have received no updates or responses to my calls or emails. This delay and lack of communication is causing significant frustration. I demand immediate shipping details and a confirmed delivery date for my prize. If no action is taken promptly, I will escalate this matter further through legal channels, consumer forums, and media platforms.
Claimed loss: Significant frustration and inconvenience due to lack of prize delivery and poor customer service.
Desired outcome: Immediate shipping details and a confirmed delivery date for my prize.
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Too late
