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CB Investment, Insurance and Financial PayPal PayPal Account Limitation
PayPal

PayPal review: PayPal Account Limitation

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Author of the review
12:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I’m writing to formally raise a complaint regarding my PayPal dispute Case ID: PP-L-476106581038, which was unjustly closed in favor of the seller, despite clear and relevant evidence I submitted on time.

PayPal account email: [protected]@gmail.com

Jurisdiction: PayPal Singapore

I opened a dispute because the item/service I paid for was not delivered as described. I provided detailed documentation and screenshots proving my case. However, PayPal closed the dispute with no explanation and no option for appeal, stating it was a final decision — only to later clarify that the case is handled under PayPal Singapore’s policy and out of reach of the usual resolution process.

I’ve tried contacting PayPal multiple times via internal support, BBB.org, and Resolver.co.uk. While they initially responded, they eventually closed the case without considering key facts and redirected me to PayPal Singapore without offering a new resolution channel.

This experience reflects a serious lack of accountability and undermines trust in PayPal’s Buyer Protection policy. As a long-time customer, I expected a fair investigation. Instead, I was left unheard and unsupported.

I am requesting:

A proper re-evaluation of my dispute (Case PP-L-476106581038),

A clear explanation for the case closure,

Direct support from PayPal Singapore regarding this issue.

Desired outcome: Proper response from PayPal Singapore and application of Seller Protection policy.

Confidential Information Hidden: This section contains confidential information visible to verified PayPal representatives only. If you are affiliated with PayPal, please claim your business to access these details.

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  1. PayPal Contacts

  2. PayPal phone numbers
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