Payoneer’s earns a 1.4-star rating from 2 reviews and 202 complaints, showing that the majority of users are dissatisfied with financial services.
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scam
Payoneer have been holding on to over $1400 of mine now and they refuse to answer any emails I send them. They have had my money since December 14th and are making excuses not to pay me.
They are the worst company I have ever known and I would not recommend them to anyone. To me they are just like scammers.
They are ignorant.
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Nissim, I'm a Community Manager at Payoneer. I'd be more than happy to check the status of this issue and see if I can help resolve it as soon as possible. Can you please contact me at nissimal@payoneer.com?
This is Dana from Payoneer here and I am happy to help resolve any issue you may have in order to help get you paid. If you would like to get in touch with me directly please email me at danaei@payoneer.com.
unauthorized charges
My card was charged many times with fraudulent reasons.
First time they told me it was buyer who decided to take his money back - $560 (3 months after buying), but buyer told me that it was their mistake and he contacted payoneer.com to load his money back to account, but it wasn't made and they are not confirmed that he contacted them.
Second time they charged my card as other buyer's refund - $60, but with the same unknown mistake and no reaction to buyer's call and e-mail.
And the third time was awful - they charged my card for $120 twice as like it was my hosting provider - serververpronto.com, now I know that it's a fraudulent provider also, but the payoneer.com made the charge as like it was only 1 payment from my account, they changed my account statements, and second payment was hidden!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had in my Payoneer account 602.51 USD. After a few months, I logged in my account and saw a notice "Balance blocked". I tried to contact payoneer via chat and email, but did not get answers.
ID 374105
Payoneer has stolen my money.
They blocked my account with my money on it, I can't get it out.
Your Customer ID: [protected]
Reference Number: [protected]
Hi
I have withdrawal funds by using the Payoneer service on Mar 17, 2023, to my local bank account. Till now I did not receive funds.
Customer care is not responding well.
There is no specific deadline or date. Every time we will respond by email.
I was using the payoneer since 2020. But they disabled the service to pay the money to another payoneer recipient. However I was able to withdraw money to bank account.
At Jan 30th, I got email from payoneer regarding my account was blocked.
I don't know what happend.
CustomerID: [protected]
Payoneer have been holding on to $10105 of mine now and they refuse to answer any emails I send them. They have had my money since Jan1st and are making excuses not to pay me.
They are the worst company I have ever known and I would not recommend them to anyone. To me they are just like scammers.
They are ignorant.
I was going to withdraw some money to my bank but all balance was charged manually and I had $0. It says that Payoneer charged it manually. I would like to know what happened to my account.
I received my pay from my employer and submitted the document they required however until now they haven't released my pay?! are they going to hold them forever? worst service! will not use the service at all!
sent them email and got no reply at all!
customer id: [protected]
I work on Clickworker and have been receiving my payments on Payoneer. Recently I sent my documents for verification and they are still under review. Two weeks now. My transactions from Clickworker were all cancelled. I don't know what this means and they are not offering any help
what problom my documents i want payoneer card first send me card pay $30 ok
Payoneer blocked my 2065 usd (I received it, but they block it and made it pending)
Also I was fully verified, but then again they want me ID, then I sent it, and now they are saying nothing, they are thieves, scammers!
I lost my 2065 USD, dont to the same ! Save your money! Dont let them to stole your money !
Overview of Payoneer complaint handling
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Payoneer Contacts
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Payoneer phone numbers+1 (800) 251-2521+1 (800) 251-2521Click up if you have successfully reached Payoneer by calling +1 (800) 251-2521 phone number 1 1 users reported that they have successfully reached Payoneer by calling +1 (800) 251-2521 phone number Click down if you have unsuccessfully reached Payoneer by calling +1 (800) 251-2521 phone number 1 1 users reported that they have UNsuccessfully reached Payoneer by calling +1 (800) 251-2521 phone numberUnited States1800 1320 00031800 1320 0003Click up if you have successfully reached Payoneer by calling 1800 1320 0003 phone number 4 4 users reported that they have successfully reached Payoneer by calling 1800 1320 0003 phone number Click down if you have unsuccessfully reached Payoneer by calling 1800 1320 0003 phone number 7 7 users reported that they have UNsuccessfully reached Payoneer by calling 1800 1320 0003 phone numberPhilippines+1 (646) 658-3695+1 (646) 658-3695Click up if you have successfully reached Payoneer by calling +1 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984 2030 phone number100%Confidence scoreArgentina
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Payoneer emailscommunity@payoneer.com100%Confidence score: 100%Supportcustomercare@payoneer.com100%Confidence score: 100%Supportpr@payoneer.com94%Confidence score: 94%communication
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Payoneer address150 West 30th Street, Suite 500, New York, New York, NY10001, United States
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Payoneer social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Payoneer contacts
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Stay away from Payoneer .. I opened an account with them and ordered a credit card 6 months ago (as I am an Amazon Merch Seller) .. I did not even used the credit card and I received only 1 payment from Amazon to Payoneer account) ..
5 days ago I tried to login but I could not, and a message saying that my account is blocked
I contacted their customer support asking why my account is blocked .. they replied in an email
" At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. In a recent review of your account, we noticed that some of your activity has gone against our Terms and Conditions.
As a regulated financial services business, we are required to stop offering our services in these circumstances.
We advise that you do not send any additional payments to your account, as they will be declined. "
NO clear logical reason to why account is blocked .. or even any attempt from them to solve the problem or check with me if I am the source of the speciousness activity .. and above that my money are gone (no refund).
STAY AWAY from Payoneer
Payoneer has sent me various cards in the last year because of charges made to my accounts that I did not make some seem to be from various other contries that I've not been to last time I was charged heafty fees for getting my card shipped by dhl 40 usd just insane rip off because their 13 usd method has no tracking number and thus never arrive and they still charge you for it...i highly doubt they even send it out .. but worst thing is no matter how careful I am every 3 months strange charges begin to show up now again this has happened again yesterday..im confident they are either charging my card someone else's use OR they are creating these "transactions" to say my card is compromised and go through this blocked balance status pay them again and another card is sent.Again I have my cad in my power nothing has been stolen or lost. They're clearly scammers If anyone would like to start legal lawsuit against them count me in this is ridiculous and their customer support is the worst ive ever dealt with you call international they keep you waiting 30 min IF they answer and they don't have native English speakers which makes communication a nightmare.
There will be a mass tort class action lawsuit filed against Payoneer shortly. Please stay tuned to join this movement. It will be posted on SuePayoneer.com once the site is set up. Thank you
Thats im joining
How am l to open an account...what types of accounts you provide...tq
In fact, I am a loyal customer of payoneer, I have just reopened an account. I realize that they have become scammers.
The customer service no longer responds to the email within the advertised time.
As your customer service told me today in chat, my account is under review and I do not care!
You play with hard earned money and I will not fail to share this with all social networks.
In recent times, I made bitcoin mining and I traded them with money payoneer. Payoneer has blocked the payment platform on my account = result: lost BTC and uncredited account. GREAT PAYONEER !
Incoming transfer for a week lost via ACH, CONGRATULATIONS A PAYONEER
Incoming transfers via ACH on my account no communication: my $ 2200 flew as if by magic.
I withdraw what I have on my account and I stop with this disgusting and thieving service
My name is Imtiaz Hussain. My money more than 12 Billion is lying in Payoneer but they are keeping my money without any reason.
My one account was released 340 Million US Dollars but this money was looted by xoom Corporation Money Transfer. I request payoneer
to release my nmoney immediately,
Payoneer Reference no:
[protected]
I am using from more than 3 years Payoneer account services with standard goodwill. Payoneer Reference : [protected] I kept GBP & Euro in Pioneer's account to settle the boy after raising the child well in education. But I recently went to check the GBP balance in Pioneer's account and saw that all my GBP & Euro balance has been transferred which is Unauthorized. All of GBP & Euro balance sent to other Payoneer accounts. I believe this may happen within Payoneer activity and Payoneer will take care for these unauthorized amount. The date, amount, transaction number and details of the unauthorized transactions which was transfer are given below:
15 Dec 2019 Transaction ID [protected] 5000 GBP Completed
14 Dec 2019 Transaction ID [protected] 15000 GBP Completed
13 Dec 2019 Transaction ID [protected] 14700 EUR Completed
17 Dec 2019 Transaction ID [protected] 5000.56 GBP Completed
I informed to Payoneer Inc. dt June 26 2121 it's almost one year and half later.
At first they told me I need to verify my identity then they set me with new login info to operating my Payoneer account. Secondly, they said Investigation in underway and I need keep patient. I reply them with details and file report to BBB. Then they email me to update BBB.org report and I thought they will in favor me so I resolve the report on BBB. Now once again I like submit new report.
They Name Jeanine one of the Case Specialist emai me their records show I did withdraw my local bank GBP and EURO balance after they unauthorized transaction. This is totally lie. I did not made any withdrawal to my local bank after unauthorized transaction has been happen.
I reply her explanation I did not. Then she said she can not give ay guarantee for money recovered, reverse or refund. So, this her message clearly visible they wont do anything and will not give me refund as Unauthorized transaction made. They were determined how to cheat, scam with me.
Today Jeanine email me investigation has been completed and they can not give me refund or none money recovered.
Did you guess what they do? They scam and broken their rules. Every company has policy to favor about unauthorized transaction but Payoneer Inc. do nothing and they kept my money on their own pocket.
After every payment made confirmation email reach to sender email. But they did not sent me confirmation email after transaction made. Even they don't alert by email any other IP logged my account.
All of above details proved Payoneer Inc. did not fare investigation and they were alert ignore my refund.
Can you please expedite the case against Payoneer Inc. and help me to get money back/recovered?
Has Payoneer blocked "Payment requests from Zimbabwe"? i need to know because just a few months back i could easily request for payments then suddenly that option doesn't exist on my dashboard anymore! so frustrating!
MY APPEAL TO CEO PAYONEER FOR RELEASE OF MONEY AND ISSUE OF PAYONEER CARD
I am a trader of Pakistan. I have been working with traders of USA and UK for the last three yeatrs. My traders are
depositing money in Payoneer with effect from 15 Dec 2015. But payoneer never gave a receipt for cash. Manager
Customer care do not allow me to remove mistakes of Sign up and Log In. They do not tell me Payoneer account balance. They got option from me that if I do not demand Prepaid Card my money will be sent through local nbank
but they do nothing. I APPEAL TO CEO PAYONEER TO ORDER RELEASE OF MY MONEY AND ISSUE OF ONE
PAYONEER PREPAID CARD
Payoneering a Racist Community.
I recently received payment from a company I have worked for over a period of three months without any payments. Upon release of the payment between the 16th and 20th of last month, payoneer demanded for additional identifications and details which I provided. To my displeasure, the company declined my documents citing that I seemed black in my identity card and requested for a passport or a driving license, all of which I do not have. I was then denied access to my payment to the tune of $2083.46 to date, funds toiled for three months. I would want to let the company know that matters my identity are dealt with by the relevant authorities who issued me with the card as a true reflection of my identity and not otherwise.
It is painful to have a paying intermediary that is only tasked to provide me access to my payment from people I have worked for play around with anyones hard earned pay only because your identity card portrays you black. It is a shame in this day and age to deny anyone his due payment because he/she is from the black race.
I have been put on wait for days since payment dispatched and just been pushed again to next week since my payoneer account is under review. My family today has no food, shelter, and can barely make a day in life because of inhumane actions. It is unacceptable and I will now call the shorts. I have bared with you long too enough and realized that you lie to me everyday and now I will not relent. I will be running blogs and handles advocating for a BOYCOTT of your services until this is resolved. I am done hearing your lies and it is so painful to undergo such traumas in this age. That is money worked for and not stolen as you know the paying company so well. No relenting.
Regards
APPEAL FOR RELEASE OF MY MORE THAN 391 MILLION US DOLLARS AND ISSUE OF PREPAID CARD
I am a trader of Pakistan. I have been working with traders of UK and USA for the last three years. My traders
are depositing my money in Payoneer since 15 Dec 2015. But payoneer have never given a receipt after receiving
of cash. They do not tell my Payoneer account balance for the reason best known to them. They do not complete my Log In where several details are incorrect and errors. They do not complete sign up after passing of three years.
In fact Manager Customer Care is personally involved in my case. He is the major obstacle He did not allow
to release my money. My Global transfer payment has already approved but payment has not received. I THEREFORE APPEAL TO CEO PAYONEER FOR RELEASE OF MY MONEY AND ISSUE OF PAYONEER
PREPAID CARD. I HAVE MADE AT LEAST MORE THAN ONE THOUSAND OBSERVATIONS BUT NO REPLY