Panera Bread / catering order

United States

I placed a catering order (Order#[protected]) on June 17th for a June 18th 11am delivery. June 18th at 0900am I discovered the place I had ordered lunch for needed to reschedule it. I called the local Panera Bread (1908 4th St.N St. Petersburg, Fl. 33704)to reschedule for the next day. I spoke with a Melissa (who said she was the manager and wouldn't provide me with her last name) She kept repeating that there is a 4 hour cancellation policy. I understand that there is a policy but I also belief that something could have been done. There was nothing special about the order. It was the standard sandwiches and salads that would be sold throughtout the day. In my line of work, I frequently provide lunches for my customers and use Panera Bread frequently. I will now be reconsidering who I order from because of the lack of customer service I received today. Disappointed.
Theresa Cox

Jun 18, 2019

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