Menu
Write a review
File a complaint
Panda Express

Panda Express review: Was ordered rudely to go outside to wait

P
Author of the review
11:57 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I placed an online order. I arrived to pick it up. As usual I go in at time it's estimated to be ready. I stand near the shelves they place orders on. A young woman comes up to me and asks if I have an online order. I tell her yes and give her my name. She begins pointing at me and tells me I need to go outside right now. I ask her why. She says it's to not get the orders confused. I said she didn't need to be rude about it. In a snide tone she told me I just need to go outside and wait.

I go outside. I notice an older lady standing where I was waiting for her online order as I didn't see her go through the line. After 5+ minutes I go in and ask for a manager. I explain the situation and he says there are signs outside to tell people to go wait on the patio. I do t tell him I have eye sight issues. I tell him regardless of the signs I didn't deserve to be ordered around and talked down to. He didn't see to care and said I'll bring your order out as soon as possible. Which was 15 minutes well past the estimated time.

I begin to feel like maybe it was a race thing. The young woman employee was African American and the manager Hispanic and so was the old lady. I'm Caucasian. Racist? I don't know but I felt bad and didn't do anything wrong.

I understand I'm not eating at a gormet restaurant but why as California begins to open back up are they getting stricter and more rude at panda. The portions were small too. No silverware or sauces.

Ridiculous!

Desired outcome: None. I'm done going to that location.

0 comments
Add a comment

More Panda Express reviews & complaints

Panda Express - Rude co-workers / manager 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Panda Express - family feast scam! 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Panda Express - Unlawful and rude employer 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Panda Express reviews and complaints
  1. Panda Express Contacts

  2. Panda Express phone numbers
    Click up if you have successfully reached Panda Express by calling +1 (800) 877-8988 phone number 0 0 users reported that they have successfully reached Panda Express by calling +1 (800) 877-8988 phone number Click down if you have unsuccessfully reached Panda Express by calling +1 (800) 877-8988 phone number 0 0 users reported that they have UNsuccessfully reached Panda Express by calling +1 (800) 877-8988 phone number
    Click up if you have successfully reached Panda Express by calling +1 (626) 794-0386 phone number 0 0 users reported that they have successfully reached Panda Express by calling +1 (626) 794-0386 phone number Click down if you have unsuccessfully reached Panda Express by calling +1 (626) 794-0386 phone number 0 0 users reported that they have UNsuccessfully reached Panda Express by calling +1 (626) 794-0386 phone number
    Click up if you have successfully reached Panda Express by calling +1 (626) 799-9898 phone number 0 0 users reported that they have successfully reached Panda Express by calling +1 (626) 799-9898 phone number Click down if you have unsuccessfully reached Panda Express by calling +1 (626) 799-9898 phone number 0 0 users reported that they have UNsuccessfully reached Panda Express by calling +1 (626) 799-9898 phone number
    Chief Marketing Officer And Senior Vice President
    More phone numbers
  3. Panda Express address
    1683 Walnut Grove Ave, Rosemead, California, 91770-3711, United States
  4. Panda Express social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 30, 2026
  6. View all Panda Express contacts
Panda Express Category
Panda Express is ranked 18 among 57 companies in the Fast Food Chains category