Panda Express — uncharitable manger
As an Ex-Employee, I would like you to know that, I was a honest student who graduated in high school with a diploma and planning to go to college. I was looking for a new experiences, nice job, and happen to find that Panda Express in the Fox River Mall, was hiring. I deicide to applied there because I was really into their foods and would like to know more of it. When I was in the mall, I went straight to Panda Express and only saw two workers there and so I asked for application form from the Manger, which his name is Joe. He told me to filled up the application, turn it in and come in the morning to work. With just one glance at my job experience and I was hire. I thought “WOW” amazing finally I got a job. The next day I got up, put on my clothes and head straight to the Mall. I got there in a couple minutes early, I saw a worker there who told me to go in the back to wait while they’re done working in the front. I went to the back door and waited. Just a minute pass by, I saw a worker there who just walk out like he was mad at something. But I didn’t asked anything and was silence. I just stand there waiting for my interview. Suddenly, there was another person who was supposed to get hire happened to show up too.
The door was opened by a worker, we went in and saw the manger coming straight at us. He didn’t give us any interviews, and also he didn’t give us any instructions on what is going to happened if thing get out of hand. Then, he saw a hat and shirt that was lying on top of some boxes, that used belong to a workers there, who just walk out/quitting a couple of minutes ago. The manger named Joe was swearing and using inappropriate words that was not supposed to be use. He turned to me and the other guy, who was hire there with me on Saturday, November 11, 2008. He was telling us that he does not want to hire anymore Hmong people because some of them would walk out and quit without leaving any weeks notice. I was really offended on what he said, because I was Hmong and the guy that was hire there was also Hmong too. We both were really offended by what he say to us, he also mention that he does “NOT” want to hire any TacoBell worker, that use to work at TacoBell. Because this one time when he hire a worker who use to work at TacoBell and who was really Lazy and wouldn’t do anything, which he was using that against us because we both use to work at TacoBell and that even offended me and the other Hmong guy. He went to the back and take out a cigarette and start smoking in front of us while he was wondering around in the back for clothes to give us.
I was brought to the front to serve customers and the other Hmong guy was a cooker in the back, which he doesn’t know anything about cooking. The manger Joe, which I think he is the General Manger didn’t bother to teach that new employee any cooking skills and expect he knows how to cook. The GM was swearing so loud at the Hispanic cooker, it made me think that’s the reason why many other employees quit. Its was pretty embarrassed and I do not want that to happened to me. I turned around and was doing my job, offering customers drink and serve them. At that time, he was just swearing and using inappropriate language the whole day, so loud that even some customers even hear him too. While he was in the back he would also be smoking but instead I just kept silence the whole day. It wasn’t me who kept silence the whole day, if you look at it, all the workers there wouldn’t even to bother to talked about it, too.
I offered customers drink in a nice way where most likely an employee would do, likely I would I say, “Would you like anything to drink, small, medium, or a large soda?”, but right after the manger heard me saying this and it offended him, he grabbed my arm and talked to me in a really high tone, it was like yelling at me that I shouldn’t be using those kind of words where I use to use in TacoBell, that was even offended me more because I use to work at TacoBell and I’m Hmong. I don’t understand at all why would a manger using that against me. I thought this supposed to be a nice job that I was willing to plan on working there longer. After hearing what he told me, he took me out to the front where there were bout 20-26 customers who were ordering foods and embarrass me in front of all of them, by telling me that I should say this, “Can I get you a medium Pepsi?”, he was saying this to a couple of customers in a high tone, it also made some customers were just looking at him, answering no drinks. I look at him and was thinking that, that was the same thing I am asked the customer too, but in a different way of saying.
I do not even know the foods named were. When other customer asking me what are these foods, I didn‘t know what to tell them, it embarrassed me because the manger didn’t tell me anything, by just telling me to go to work. Another manger there was named Angie, she was the cashier next to me. I asked her what the food named were and she give me no answers to my question. She looked at me and give me a glare and turned away. I was like, am I a bad person or am I doing something wrong here. She starting to filled up some drinks which it supposed to be my job doing it, she leave it there and expect me to know which customer to give to without letting me know who is who. I asked her who is who, so I can give it to the customers so they wouldn’t complain. Again she glare at me, like I should not even talked to her at all. I decided not to talked to her and go with the flow. I turned around to offered customer more drinks and then manger Angie tap on my back and ask me that am I the one making all those drinks, I was like “No”, you were the one who was busy taking order without giving the customers their drink. It is not me that who filled all these drink here, ” I talked to her in a nice tone, and she gave me a glare again and it made me feel like I should not even be here at all. I was depress of what she is acting toward me and its made me really want to go home. I turned around to the kitchen and saw the manger was picking something from the floor and put it back in the frying pan like he didn’t see me there. This is really sick. I went to the back and took of my off my apron, t-shirt, hat and I leave them where they should be at. I leave without given them notice. I was really angry, depress, stress-out, very offended and I don’t really know what to do at all. So I just do the best I can do, is to walk out of there liked I never work there at all.
So Panda Express, I want you to know how I really feel toward what both manger were doing, and not wanted this to affected other Panda Express company but wanted you to know what they been having attitudes toward their Employees. That’s why all other employees were walking out and quitting. I understand that writing this probably would affected some people and hoping what I did was a right thing to do, but I wanted you to know about this before it get out of hands. I understand that the manger there were really in need of helping while hiring new employees, that they shouldn’t be doing this to them at the same time, using attitude toward them. I think that it is not a right thing to do this to them because it would cause them many stress and would threaten them to leave their jobs. I’ve been working a couple of places where many mangers wouldn’t do that to me. I was really offended that day and really angry at what they say to me. I was not happy at all and wanting something to change before this was getting out of hand. I am trying my best to serve many customer and this is the first time of my life that I ever experienced something differently. If this complain wasn’t something so unbelievable to hear or see, all the employees there seen and hear it all, even some customers hear it too. As an honest student, I was teach to learned how to make a better person out of everyone. I do not meant any harmed to anyone, but it really hurts me and I thought that some one should know this before it hurt someone else.