Menu
Pall Mall Cigarettes
Pall Mall Cigarettes Customer Service Phone, Email, Contacts

Pall Mall Cigarettes
reviews & complaints

www.pallmallusa.com
www.pallmallusa.com

Learn how the rating is calculated

1.2 291 Reviews

Pall Mall Cigarettes Complaints Summary

14 Resolved
276 Unresolved
Our verdict: If considering services from Pall Mall Cigarettes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Pall Mall Cigarettes has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Pall Mall Cigarettes. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pall Mall Cigarettes reviews & complaints 291

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Pall Mall Cigarettes reviews & complaints

ComplaintsBoard
B
12:16 am EDT

Pall Mall Cigarettes Pall mall zest switch orange pkt

This is my first complaint, however what video am complaining about has been going on for over 6 months now.

The PM ZEST SWITCH, more often than once does not allow it to be popped. That little click thing that is supposed to add flavour just does not work at all. To make matters worse, of recent, I have noticed that those that do not pop, their filters are not full filters either.

This makes this cigarette stronger than usual.

Please try and resolve this, as it already costs a small fortune to smoke, then having to smoke something you are not wanting...well...

Come on guys, just because they are cheaper, don't allow the brand to be identified as cheap.

I do not expect anything, just for you to remedy the situation. I will however, keep complaining, if I feel you do not take cognisance of what I am asking.

Regards

B. Boshoff

[protected]@gmail.com

Desired outcome: None

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
H
6:17 pm EDT

Pall Mall Cigarettes Pallmall Black cartoon

I always purchase a cartoon every week and a half and this last one waz so stale and awful l never campaign but cigarettes are not cheap and I waz very upset. I always purchase faithful the same pallmall Black every time I'm comitted. Thank you for your time. Sincerely

Hidie Lemon

[protected]

Desired outcome: Wish to be rembursed some.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
S
7:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Missing pieces

Didn't realize it was missing the front piece that helps keep closed, so after opening and getting 1 out while talking with a friend I went to close it well tried to close it and I broke 3 cigarettes. I then put in purse got home a few cigarettes dumped out which broke 2 more of them. Cigarettes are not cheap at all and to break 5 was very disappointing quiet irratating. Bought today 6/7/22 around 2pm from Casey's General Store in Leon Ia.

Desired outcome: Do better please times are very hard right now

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
L
8:56 am EDT

Pall Mall Cigarettes Pall mall shift and pall mall blue flow

The filters hold a black residue and black holes are they supposed because they never used to and just wondered because chemical they hold are harmful anyway and they have metal stickers they duty free kind of labels on left hand side some bought Tesco online and others bought at local shop report to Tesco offered a refund the other shop didn't at grahamsdyke as I had contacted you Tesco said they would but I would wait to see what you said

Desired outcome: Explanation please refund or replacement

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
R
9:15 am EDT

Pall Mall Cigarettes Captain pall mall cigarettes in Pakistan

19-05-2022 chaudhary colony jng city near bus stand jng mustafai school street sheikh sadam kiryana store is selling cigratte capstan in Rs 100 when the real rate is 80 and is being sold 90 in the whole city the name sadam sheikh is selling with black rate he is devalueating pall mall capstan brand

I stricktly agianst blacking this item so company should take serious action on my complaint

Desired outcome: Plz take strict action against these retailors

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
K
1:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall Mall Menthol Black

Over the past two weeks five filters out of every pack of cigarettes fall right off the cigarette. Sometimes when I'm just pulling it from the pack, other times when I'm driving and flick the ash. This is very dangerous and from what I see in other complaints an ongoing issue. I really like your cigarettes and would hate to have to switch brands due to this ongoing issue.

Desired outcome: Fix your cigarettes so the filter doesn't fall off.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
W
4:40 am EDT

Pall Mall Cigarettes Pall Mall xl sigarettes

Good day. I have purchased a carton of sigarettes at my closest supplier, got a whole batch of incomplete sigarettes. Please see photo. This is unacceptable! Each packet of 20 sigarettes had at least 1-2 sigarettes incomplete, you can't even smoke it. I don't complain but this is the 2nd carton this year in this condition. Would love supporting you further because this is only a small fabric or packaging problem that can be corrected.

Desired outcome: New or 2x carton of Pall Mall sigarettes!

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
D
11:59 am EDT

Pall Mall Cigarettes Pall mall full

Ur smokes have gotten cheaper they don't burn right the heater falls off on every one and they are loose as an old hore Please go back to the way you made them before covid

Desired outcome: Fix ur smokes

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
C
7:23 pm EDT

Pall Mall Cigarettes Pall mall smooth king size Lot number [protected]

I bought a pack of cigarettes today and a pack of cigarettes a week ago and it seems like there are mouldy cigarettes in the package I have a picture I kept the cigarettes I know it’s not good to smoke but I know it’s absolutely not good to smoke mouldy things I am very disappointed and I’m hope that doesn’t cause any problems because of the mould lord know how many I smoked before I noticed because the filter just fell right off the cigarette when I took it out of the package.

Desired outcome: Something done to make it better shouldn’t be selling mouldy things is there no quality control you should anyway because that’s how people get sued so very disappointed

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
J
1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall Mall Purple XL

I recently bought four packs (20s) from PnP and to say I am disappointed is an understatement! Smoking XL cigarettes in less than 2 minutes is a total waste! The tabacco is not pressed tightly like its supposed to be OR I am only holding a filter with paper - NO TABACCO in. You are forcing me to quit the Pall Mall brand as the brand is failing me. Feedback to [protected]@gmail.com would be appreciated since I am wasting my money on a brand who no longer supports me

Desired outcome: Restore my faith in the brand and retract the product [protected] batch. Replacement would be appreciated

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
E
11:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall mall purple switch

I just bought a pack of cigarettes today 14 April 2022 in the pack I found more then 2 cigarettes with yellow stains and one is riped at the top making them hard to smoke as it seems they were still wet but I dont understand how that happens cause the pack was sealed

Desired outcome: Latest 20 April 2022

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
M
6:27 am EDT

Pall Mall Cigarettes Tobacco was to dry

Hello I recently bought a carton of pall mall red kings same thing every week bay some and split them with my mom. Well this week I got one and they tasted funny I called my mom she said she didn't like them either and she wouldn't even smoke hers there still in her freezer do I was wondering did you guys change something are they going to taste like that from now on?

Desired outcome: I don't know a million bucks ha ha! No I would be happy if my mom got reinverst for hers at least.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
F
9:39 am EDT

Pall Mall Cigarettes Pall mall cigarettes

I brought a pack of cigarettes and they tasted strange so took one apart only to find that the butt was mouldy, I could not believe what I had found as I had been smoking them and I now know that I have been inhaling mould. I need someone to get in contact with me a d explain why this has happened and what u are going to do to resolve this issue? I have photos of the mouldy butts which I am more than happy to send to u

Desired outcome: And explanation and someone to resolve this problem. I work hard for my money and brought the cigarettes which I can not smoke

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
W
3:13 pm EDT

Pall Mall Cigarettes Pall mall blue cigarettes

Good day

I would like to make a complaint regarding the quality change of the pall mall blue cigarettes, I have been smoking these cigarettes for over 15 years and never had a problem until recently, I have actually decided to change brands due to this problem.

The tobacco standard went down exponentially, the taste became nauseating and the cigarette doesn't burn well at all. Basically I have been paying more for less quality.

Please could you inform me of the changes you made as I know many people with the same complaints and they would like the old pall mall back, we are very disappointed about the downgrade of this cigarettes

Sincerely - wesley

Desired outcome: I would like the quality of the pall mall to be rectified

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
C
3:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Cigarette

I just pulled a cigarette out of my

Pack, lit it, and it almost choked me to death. It was menthol. But not a normal menthol. My boyfriend smokes pall mall green 100’s and he couldn’t even smoke it without choking. That was the strongest, nastiest cigarette I’ve ever smoked. I’ve smoked these for almost 10 years and am really considering not smoking them anymore in fear that I’ll get another one like that. 🤮

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
M
11:29 am EDT

Pall Mall Cigarettes Pall Mall Red Swith XL

The filter on multiple cigarettes has many small holes. The smoke escapes through these holes and hardly any smoke is ingested. Makes smoking these defected cigarettes pointless, wastes of money.

12/03/2022

Serial number: [protected]

Purchased from pick n Pay Umhlanga Crescent.

Desired outcome: I would like to be compensated for the numeruous defected cigarettes which are tossed away due to me only pulling air and smoke escaping these holes.

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
T
10:03 am EST

Pall Mall Cigarettes Pall Mall Blue shorts

I've smoked Pall Mall Blues for years now. Bought a pack yesterday. 3/6/22. Pack # 32J1NW9. They taste like they have pipe tobacco in them!

I dont pay $7.75 a pack for pipe tobacco!

I dont know what can be done about this but if the pack I but today tastes like pipe tobacco I am done with Pall Mall brand. You are cheating your customers by doing this. What we pay a pack! This is crap tobacco.

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
K
8:20 pm EST

Pall Mall Cigarettes Pall mall red shorts

Me n hubby are pack a day smokers each and for last month or so in every pack as at least one if not more cigarette taste terrible. Kinda like clove but not really. Smells like dirty feet.. if it does taste fine my husband has to put it out early. Cause if he smokes a full one he feels sick. Something isn't right with this product lately. Only good thing is we smoke less n less so we are saving money

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
S
4:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Filter badly attached to staff of cigarette

Pall mall has been my brand for many many years, but the last month every packet contains more and more faulty cigarettes. two or three pulls into a new cigarette and the entire filter comes off the cigarette. like it was never securely attached to the staff. Meaning I either have to "old school" smoke it-unfiltered or dump an entire cigarette.. money wasting. Please this can't continue.

Desired outcome: I would like an apology and a promise to look into this problem.

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
V
2:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall Mall XL Boost

To whom it may concern

In January 2022, I bought Pall Mall XL Boost from a regular fuel station I always buy my cigarettes from in Paarl. Even though you can click boost to be super mint the cigarette itself is mint, after the second one I realized it tasted like a normal cigarette and thought it might be one packet that was a "dud". I then went back and bought a another packet and it was exactly the same.

Both packets I kept and asked someone else to smoke one that does not smoke menthol and they said they agreed with me it tastes like a normal cigarette. I decided not to buy there again and chose a different shop and had no problems up until the next week later where a bought another two packets from two different shops and it was exactly the same , not menthol. This event now took place at three different shops

I now have paid for four packets of cigarettes' that I cannot smoke.

Desired outcome: I would like to be refunded for all four packets and willing to send it back to you in order to investigate what the issue is

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review

Pall Mall Cigarettes In-depth Review

Product Range and Quality:

Pall Mall Cigarettes offers a wide variety of cigarette options to cater to different preferences. From full-flavored to menthol, they have a range of choices for smokers. The quality of tobacco used in Pall Mall Cigarettes is commendable, ensuring a satisfying smoking experience.

Pricing and Affordability:

Pall Mall Cigarettes offer competitive prices for their cigarette packs. Compared to their competitors, their prices are reasonable, making them an affordable option for smokers.

Brand Reputation:

Pall Mall Cigarettes has a rich history and legacy in the tobacco industry. The brand is well-known and has gained a positive perception among consumers over the years.

Packaging and Design:

The packaging of Pall Mall Cigarettes is aesthetically pleasing and visually appealing. It reflects the brand's image and provides necessary information about the product.

Smoking Experience:

Pall Mall Cigarettes offer a distinct flavor and taste that many smokers enjoy. The cigarettes are known for their smoothness and provide an overall satisfying smoking experience.

Health Considerations:

Pall Mall Cigarettes disclose the nicotine and tar levels on their packaging, allowing smokers to make informed choices. The packaging also includes health warnings and information to raise awareness about the potential risks of smoking.

Availability and Accessibility:

Pall Mall Cigarettes are widely available through various distribution channels, ensuring accessibility for smokers. They can be found in different regions and countries, making them easily accessible to a global audience.

Customer Service:

Pall Mall Cigarettes' customer support is responsive and helpful. They address complaints or issues promptly, ensuring customer satisfaction.

Social Responsibility:

Pall Mall Cigarettes takes initiatives towards sustainability, contributing to the community and environment. They prioritize responsible practices in their operations.

Legal Compliance:

Pall Mall Cigarettes adhere to local and international tobacco regulations. They comply with age restrictions and marketing guidelines, ensuring responsible marketing practices.

Customer Reviews and Feedback:

Customers generally express satisfaction with Pall Mall Cigarettes. Their feedback highlights the quality and flavor of the cigarettes. However, there may be some negative feedback as well, as preferences vary among individuals.

Innovation and New Products:

Pall Mall Cigarettes continuously introduces new cigarette variants and innovations to meet changing consumer preferences. They strive to stay relevant in the market.

Marketing and Advertising:

Pall Mall Cigarettes' marketing campaigns are effective and impactful. They ensure ethical considerations in their advertising practices, promoting responsible smoking habits.

Industry Comparisons:

When compared to other leading cigarette brands, Pall Mall Cigarettes have their differentiating factors and unique selling points. Smokers appreciate the distinct qualities of Pall Mall Cigarettes.

Online Presence and User Experience:

The Pall Mall Cigarettes website is user-friendly, providing a seamless browsing experience. They offer online purchasing options and additional resources for smokers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pall Mall Cigarettes customer service

Phone number

1-866-756-9287

Website

www.pallmallusa.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pall Mall Cigarettes?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pall Mall Cigarettes Customer Service. Initial Pall Mall Cigarettes complaints should be directed to their team directly. You can find contact details for Pall Mall Cigarettes above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pall Mall Cigarettes. Discuss the issues you have had with Pall Mall Cigarettes and work with their customer service team to find a resolution.