Tobaccoonline.co.uk’s earns a 3.7-star rating from 6 reviews, showing that the majority of customers are satisfied with their purchases.
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No product, no communication still.
Update - Still no refund or product and they are ignoring me.
My original complaint was closed for some reason.
Order 390200 from 06/0102021 has been missing for.almost three months now. This package left Chicago on 06/02/2021 and has been lost since that time. I have sent numerous emails and the company will not respond. Even if the item shows up now, they ship without humidifying cigars so the product will be no good. I would like a refund for this purchase. What terrible customer service this company has. The company policy says after 50 days, they will resend a lost package, or refund. Well after 90 days they only ignore communications.
Desired outcome: Refund.
Refund received. Issue resolved.
Still nothing. Stay away from this shady business
Replied
Product lost - won't respond to emails
Order 390200 from 06/0102021 has been missing for.almost three months now. This package left Chicago on 06/02/2021 and has been lost since that time. I have sent numerous emails and the company will not respond. Even if the item shows up now, they ship without humidifying cigars so the product will be no good. I would like a refund for this purchase. What terrible customer service this company has. The company policy says after 50 days, they will resend a lost package, or refund. Well after 90 days they only ignore communications.
Desired outcome: Refund
Not resolved, wheee is my refund?
I never received my refund. I do not know why the complaint was closed.
The complaint has been investigated and resolved to the customer's satisfaction.
2) https://www.packages24.com/track?number=UH036372065US awaiting local customs clearance.
We send tracking for all shipped orders. Because of COVID all shipments are affected- sometimes it takes an awful time for the delivery, but no one has any control over it.
We do offer a free-of-charge reshipment after a reasonable time frame has passed (we have extended this slightly because of all of the above).
Regards
Tobaccoonline.co.uk
non receipt of goods
Never received goods. I first ordered 5x50 grams of rolling tobacco in November
2013 the payment was made by visa card-first mistake-and the order confirmed in January 2014. This was dispatched on 20/1/2014 but I never received it. Emailed many times and they said they would send out another, this was sent on 26/03/2014 and impounded by UK customs boarder force. Email about this and they said if I sent the letter I received from boarder force they would send the order again but they never did. Emailed them from many times, just said sorry, tried to phone, no answer? Asked for shipping details they emailed copies of the dispatch forms with Australia Post, I contacted Australia Post about these but could find no details. Asked for my letter from boarder force to be returned to me, but they had lost it! Do not buy from them. Reasons:no tracking on orders, no insurance on goods even though they claim there is, no duty paid on goods, not sure they send out first order and will only "resend" if you send them constant emails, two word replies (not sure English is their first language, so not Australian based), Lying, cheating company.
Buyer beware !
Is Tobaccoonline.co.uk Legit?
Tobaccoonline.co.uk earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Tobaccoonline.co.uk. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Tobaccoonline.co.uk has claimed the domain name for tobaccoonline.co.uk for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Tobaccoonline.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tobaccoonline.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Tobaccoonline.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Tobaccoonline.co.uk regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Tobaccoonline.co.uk.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Tobaccoonline.co.uk. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
never received the tobacco
i have purchased 2 lots of the tobacco from this company, i paid the extra insurance, both lots have not arrived, i wrote to tell them and they say, they will not keep replacing the packages, i asked them for a refund for both of them as i am sick of this, but they ignore that, whats the point in paying the extra insurance cost, if they do noothing about it
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not buy from this company. I had exactly the same experience as susielooe.They charge for insurance but you don't get any, there is no tracking on orders, they do not pay for any duty on import, so it gets impounded. Answer emails but say nothing much, like a scam run by 10 year olds.Bunch of c++ts
Haven't received My Items
Made an order back on the 20th september 2013 and am still waiting on my order its now 12th December 2013,
company ignores my e-mails and I cant get them on the phone all I get is an answer machine. They were contacting me once a week to tell me the status of my order but that all stopped 5 weeks ago now they are just ignoring me they have my money and I have nothing.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have successfully used tobaccoonline and [censored]sandtobacco for some years.
Recently no delivery.
1) Order placed in May - only 1st half was delivered.
2) Assuming it wold arrive, placed new order in July. Nothing delivered.
Have been chasing both orders ever since. Not only no delivery but no reply either.
They used to be a good company.
Have they gone bust? Have they turned scam artists?
Anyone know anything?
Beware!
Replied
Scam
At Feb. 09 I ordered 3 boxes cigarettes, everything looked fine - I got a confirmation that my order was about to be shipped. Nothing happend for a while. Then I mailed them and they said that it had been shipped and I should be able to follow my order with the tracking number. But I didn't get any tracking number, so I mailed them again and now my order...
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Overview of Tobaccoonline.co.uk complaint handling
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Tobaccoonline.co.uk Contacts
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Tobaccoonline.co.uk phone numbers+44 207 078 4340+44 207 078 4340Click up if you have successfully reached Tobaccoonline.co.uk by calling +44 207 078 4340 phone number 0 0 users reported that they have successfully reached Tobaccoonline.co.uk by calling +44 207 078 4340 phone number Click down if you have unsuccessfully reached Tobaccoonline.co.uk by calling +44 207 078 4340 phone number 0 0 users reported that they have UNsuccessfully reached Tobaccoonline.co.uk by calling +44 207 078 4340 phone number
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Tobaccoonline.co.uk emailsinfo@tobaccoonline.co.uk100%Confidence score: 100%Support
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Tobaccoonline.co.uk address2nd Floor College House, 17 King Edwards Road, RUISLIP, London, HA47AE, United Kingdom
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Tobaccoonline.co.uk social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 20, 2024 - View all Tobaccoonline.co.uk contacts
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