The complaint has been investigated and
resolved to the customer's satisfactionResolved Overstock.com — Attempted on-line fraud
resolved to the customer's satisfaction
On 5/4/10 I ought a polaroid camera from os.com. The sale was confirmed through their chat line person after being, rejected twice and I filed it out twice although I could find nothing wrong with either version. I never received an on-line receipt, just the order # from the chat person which I didn't copy because I expected to find it on the on-line receipt — which never came. The price of the camera surprisingly low, which is why I decided to buy. I don't remember price but it was a steal.
Less than $100 I believe.
The package arrive from their chatsworth (la) facility on 5/6. There was no paperwork in the box, just the camera. Later on 5/6 I got an invoice stating that the sale had not gone through because I hadn't pushed the green confirm button. (I can't imagine how they could send the camera if I hadn't confirmed the sale at the original check-out. Checkout. Surely there is some way for there to be an instant computer intervention, stopping the sale until it was confirmed. Visa must surely have such a component they sent me a new already filled out all I had to do was to click to confirm the sale. But the price on this checkout form had been changed to almost $200. It took a while but I finally realized that they were trying to raise the price after the sale and if I had checked out on that form I would end up paying the higher. Of course I didn't check out on that 2nd form. I removed all their cookies. I am waiting to see what happens next. Today I discovered a reply confirmation of my purchase. The amount stated is the higher one they seem to have created after the fact. Unfortunately I cannot show you confirmation of an order at the lower (original) price, because I never got one. And when they send me a new checkout for under the title "andrew you forgot something" it stretches their credibility as honest merchants to unheard of limits
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