Menu
OurTime.com Customer Service Phone, Email, Contacts

OurTime.com
reviews & complaints

www.ourtime.com
www.ourtime.com

Learn how the rating is calculated

1.2 194 Reviews

OurTime.com Complaints Summary

7 Resolved
187 Unresolved
Our verdict: If considering services from OurTime.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for OurTime.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of OurTime.com. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

OurTime.com reviews & complaints 194

Sort by:

Newest OurTime.com reviews & complaints

ComplaintsBoard
P
8:22 am EST

OurTime.com payment taken when i’d confirmed auto renewal turned off

I wish to be reimbursed for the payment taken from my credit card Jan 25 th. I stopped using Our Time before Christmas 2017. I confirmed auto renewal was turned off yet a payment was taken from my credit card without my authorization. Please reimburse me ASAP and cancel/delete my account! I may return to your sight at a later date but will not if you do not follow through with my request. Please confirm you've completed this request
Thank you, Paul Hamilton

Read full review of OurTime.com
Hide full review
ComplaintsBoard
U
7:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

OurTime.com online scam profile

Dear Sirs,
I am writing to you regarding a male profile name freddy, who contacted me through your dating site 20 days ago 12/1/18 . He has been pretending to strike up a relationship with me, and today has asked me to transfer money 1700 euros to him via Western union, for a business deal, as his credit card has been hacked. I joined your site in good faith, that the people on here are genuine as they pay for the subscriptions unlike other sites that are free.

I have reported this incident to my local police and I also wish you to ban his profile and access to other people he may target.

His details are Frederic Leiganc telephone number [protected] email -
[protected]@gmail.com says he is based in Albains France, however he is in Casablanca Morroco.
I also have photos of him, if you need them

Please reply to my email to confirm receipt

Tracey - account email [protected]@hotmail.com

Read full review of OurTime.com and 4 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
marie annie le cam
, US
Sep 09, 2019 2:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bonjour, je suis francaise, j'ai été abordée par l'homme que vous présentez frédéric Leiganc - début juin 2019 - je suis toujours en contact avec lui tel [protected] - il me dit vivre en france à coté de Bordeaux - il est actuellement à Casablanca au Maroc - il est bloqué avec de la marchandise et demande de l'argent - je n'envoie rien. Il est en france sous le nom d'olivier diacre - j'ai consulté sur google image et surprise il est présent sous le nom de roger laporte et également patrick grouet et encore plein d'autre identité - je ne sais pas si ces photos sont volées ou si c'est le même homme qui se cache sous toutes ces identités et j'aimerai bien le savoir - j'ai énormément de photo et j'ai même eu des vidéos de lui - j'aimerai bien savoir qui est cet homme et je vous remercie de répondre à mon message
Marie Le Cam (famille.lecam@hotmail.com)

K
K
Kathy Brasilian
, BR
Dec 16, 2019 5:44 am EST

Hello, I was in contact with the same man with the same history and same photos above, his name now is Brandy Thomson and he says he´s from Amarillo - Texas - USA. He told me was robbed, in turkey and needed $2, 000.00 to come back home with his dollars, I didn´t give him the Money.

T
T
tiplipipi
, US
Mar 12, 2020 5:31 am EDT

Hello! Did you know anything about the man in the picture?

T
T
tiplipipi
, US
Mar 12, 2020 5:48 am EDT

Hi! Did the search result? Thanks.

ComplaintsBoard
L
7:54 pm EST

OurTime.com flirts that I never sent to the dating site subscribers

I've been receiving messages from the subscribers that show that I sent them flirt messages and expressed my interest. This is absolutely unacceptable for me to tolerate somebody's tricks and to look like a woman-solicitor. It's not in my culture to initiate a contact with a men and it's insulting that your system plays games with the subscribers. I request your explanation and demand that you stop this practice immediately. One of the examples is the subscriber
RawrenFun
Livingston, TX | 62

who responded to my supposedly sent message. Look at his photo- he is not even compatible to my taste!
Lina

Read full review of OurTime.com and 1 comment
Hide full review
1 comment
Add a comment
A
A
Arleee
, US
Feb 21, 2018 8:27 pm EST

That happened to me on more than one occasion

ComplaintsBoard
C
6:34 pm EST

OurTime.com unauthorized credit card charges.

I have submitted to OURTIME .com dating service to please stop automatic payments of my credit card on the this last automatic removal . I would never sign up for any automatic payment plan as I cant count on the construction company s I have been working for due to many reasons, weather and so on out here ... So just now I get another alert on my phone about another auto pay which left me with a negative 39 cent balance due. Now I'm going after OURTIME .DATING .COM for not stopping the auto pay I have requested and want refunded the last two payments takin with out my permission and choosing not to respect my request. Also when you have a question with a company and need to get in touch with them and it takes you 49 different sites to try to find the right contact number which turned out to be a FAX NUMBER .

Read full review of OurTime.com
Hide full review
ComplaintsBoard
J
9:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com scammed same storyline as about a year ago

John Martin
[protected]

Also notice a lot of widowers who have one child and both his parents were killed in an auto accident in Europe.

Why so many sickos out there.

I can't believe I fell for the looks and such a fake story OMG

The story starts out with a good looking financial secure widow. Both of my experiences were been that were in Europe.

They both start off so eager and happy and looking for love and living everything about me.

Then it starts to get strange. Both men lost both parents in an auto accident.

Then there is money coming but they need assistance with a transaction.

This guy today lost need when he said his parents were killed in a terrific auto accident.

I immediately blocked him.

I can't believe I fell for this TWICE.

OMG

Read full review of OurTime.com
Hide full review
ComplaintsBoard
R
2:52 pm EST

OurTime.com scam

I joined the Our Time site on December 28, 2017. On December 29 I was contacted by member named: Betahalf2geda

He is not who he indicates and I believe this is someone who is preying on widows. Once he shared his name I checked and could not locate him as a resident in the US. He should be Blocked from the Our Time site.

From December 30 to January 3, 2017 he asked me for phone number. I denied but gave him my email. My mistake. Then I noticed that his grammar and language were awkward for someone who had a college degree. He said his name is Colin Sullivan and owns a company, Luminary Energy that is based in Louisville, KY, USA.

Below is the last communication:
From: [protected]@aol.com
To:rigmancolin

Colin,

It is very hard to know who I am communicating with on-line. You said I could ask you anything. So if you are in New York then how about coming to Wilmington, Delaware for lunch? Or take a picture of yourself at one of the landmarks so that I know you are there and who you say you are. I am just being very cautious. There are so many people disguising themself on line. Yes I did look up your company. It is listed to an apartment address in Kentucky. Are you still living there?

Anyway your comment about 'completely barbaric' seems to be hyperbole. So at this point I assume you want to move on to find someone who is less questionable and more receptive to a continuing on-line conversation rather than meeting face-to-face. I am not expecting to change anyone nor would I expect them to be someone they are not. Wish you a successful business in New York.

-----Original Message-----
From: Colin Sullivan
To: [protected]@aol.com
Sent: Mon, Jan 8, 2018 9:32 am
Subject: Re: Hey Heide

https://www.bizapedia.com/ky/luminary-energy-llc.html

Click on the above link to find my company.
I've decided to not respond until now because i find it completely barbaric that you would expect i proof myself. To win you over?!
I've been in NYC for few days now.

All the best

On Sat, Jan 6, 2018 at 12:52 PM, Heide R. wrote:
Colin,

I am surprised that you have not confirmed when you are coming to New York next week. Since we last communicated I tried to find your company and where you are located. No listing anywhere KY, CA or any other location in the US. No phone number or address for you anywhere. Really? How does anyone find you? Anyway I am becomming very concerned that you are an Internet scammer. You will need to prove otherwise. No response to this request will confirm my suspicions.

-----Original Message-----
From: Heide R.
To: rigmancolin
Sent: Wed, Jan 3, 2018 3:58 pm
Subject: Re: Hey Heide

Colin,

Oh my you're right. I have not dated in decades... but I have lived and worked in England for several years. I do know British English so perhaps the version used in the UK is much different than the South Africa version. I would welcome meeting you in person when you're on the East Coast. That would make me feel much more comfortable. I also understand that the Internet can be a place where 'bad actors' play havoc on our lives. As mentioned I am just being cautious in this crazy world. So let me know when you are out East so we can meet up. I do appreciate your sentiments. You have a brilliant week week too. Wish you all the best, Heide

From: rigmancolin

Read full review of OurTime.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
C
C
Colin Sullivan
, US
Mar 03, 2018 6:35 am EST

Replying to Colin Sullivan Scam:

I have read through the post above and i can confirm that this said individual is a friend of mine. I have met with him and know him as a good person and as a friend. I opened the profile for him and convinced he join. He was quite skeptical but eventually joined after frequent pressure from me. I can confirm that around December, Mr Colin was going about with his work while communicating to Heidi. I was also informed of this and i impress him to meet with her which he was not willing to at that time. He eventually stopped contact as he choses to meet someone but not online.

You may contact him for proper identification.

Thanks.

ComplaintsBoard
E
2:26 am EST

OurTime.com Scam alert!

I was scammed.
I used their free trial. Thekey word is "free". 5 days were enough for me to understand I don't want to use this website anymore, I didn't find anyone who I would like just a little bit. So that's why I decided to delete my account.
I contacted customer service to tell them that I no longer want to deal with them and asked them to stop my trial. Instead of doing it they charged me in full!
All of my other attempts to reach them have failed.

Read full review of OurTime.com and 1 comment
Hide full review
1 comment
Add a comment
C
C
Carl McPherson
, US
Apr 09, 2018 6:38 pm EDT

My Microsoft Outlook account has been hacked and all the emails I send out are going to everyone as coming (FROM: 'OurTime.com'.

Not so great for business.
Never even heard of this website before but now my business is shut down until I can get their virus out of Microsoft.

ComplaintsBoard
A
2:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com scamming

Joined on 31st October 2017, when Thomas Wilson joined, contacted me, declared undying love, and then took down his profile on the 1st November and tried to scam me on 14th November, but I declined and searched Spokeo for his email and Skype address
[protected]@gmail.com
I found somebody who more related who on saw on video, which he claims were distorted by his computer, than the photos posted on the site
I have the 2 sets of photos but not in an unloadable form, which I would be delighted to share with you and the media

Read full review of OurTime.com
Update by Anne Marriott
Nov 19, 2017 2:02 pm EST

Your web site is AWFUL

Hide full review
ComplaintsBoard
P
7:45 am EST

OurTime.com unethical behaviour

Profile was Roberto Francisco, 63 year old widower from Los Angeles. First contacted Nov 14, 2017. His profile was taken down after He contacted me. He did not ask for money or account information yet. His picture was found on YouTube as a known romance scammer. Information he gave was he was originally from Italy but holds dual citizenship. His mother is 96 and still lives in Italy and has a son in medical school in Italy. I just want others to be aware of him. I did not suffer any losses. The attached picture was not his initial profile picture as the profile was taken down right away.

Read full review of OurTime.com
View 0 more photos
Hide full review
ComplaintsBoard
G
11:24 am EST

OurTime.com fraudsters

I have, on more than one occasion, but today about three hours ago a 'Catfish' account. I was expecting that Ourtime uk would close his account down quickly in order to protect legitimate subscribers but NO he is still active. Potentially he could have succeeded more than once to con some poor unsuspecting woman by now.
This is his identity MaRkGd33
He is using the widowed soldier, young son, routine and asking women to download kik to chat away from the site.

He blocked me as soon as he realised I had susses him.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
M
8:39 pm EST

OurTime.com member with fake profiles

I am surprised by Ourtime letting this guy on this site again. They kicked him off before for being rude to people and try inappropriate things with women. His profile name this time is tooldudebaja and hi other profile is toolman007 he is the same looser that was on here before and his real name is joe king. They need to remove this womanizer profile at once,

Read full review of OurTime.com and 1 comment
Hide full review
1 comment
Add a comment
P
P
Peggy Newkirk
, US
Nov 18, 2017 7:54 am EST

Roberto Fransisco is a fictitious person. The pictures he sent were posted on You Tube under romance frauds as being known to be used in scams. General information he used was he was a 63 year old widower, wife killed in auto accident. He had son in Medical school in Italy and a 96 year old mother in Italy whom he talked to daily. He claimed to be a civil engineer working on international projects. He had dual citizenship in the US and Italy. He offered to send his social security number to check his credentials, but didn't send anything. He did not ask for money for personal bank information but I only talked with him for a couple of days. Just be aware! The photos are of a very good looking man and he is charming in his communications.

View 0 more photos
ComplaintsBoard
J
7:49 pm EST

OurTime.com charges

This company will steal your money when signing up, so, be careful.

I logged on one day out of curiosity after seeing the commercial for a hundred times. did not see much that interested me, so, when I logged out of the site it forwarded me to another window where they offered me a 50% discount if I signed up immediately. I thought, $15, what the heck, so I hit the sign me up button, gave my credit card # and moved on.

Two weeks later I receive my billing statement, the $15 charge PLUS $3.99. I did not agree to that later fee. In fact, if I saw it I would not have singed up.

I called Ourtime and was told the $3.99 add on was for new customers. I said, I am not paying the $3.99. They cut me off 15 days into the subscription even though they had my money.

Fortunately I deal with a good credit card company and they filed a fraud notification against OurTime.

Go over to Plenty Of Fish for free.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
W
10:47 pm EDT

OurTime.com members/members location

This site is horrible!
I’ve only responded to about 15 men... Two were “removed” (Scammers? I don’t know why), three were actually scammers, four were on with multiple user ids...
Now? (Been a member for a week and a half? Two weeks?) i’m receiving a ton of fake profiles, computer generated with fake photos and information! As well as (Mostly fake) profiles from across the country! I’m in texas... Why is ourtime filling my “supposed”, daily matches, with “men” from tn ia or ms wa, and so on?
And, just a general, “why is ourtime wasting my time?” question... I am a caucasian woman, looking for a caucasian man... Yet, since I got frustrated and started “keeping score”? Less than 40% of the real profiles, are of that!
With that percentage alone? It becomes very tough to find someone!
Then, with me being a 50 yr old woman, who is extremely attractive and “fit”, for even a 35 year old woman?!?!?! There are obvious exclusions and eliminations... Heck! There’s no one left! How, in a million years, would anyone think there were any commonalities between me & them? How do they determine these so-called “matches”/daily matches? They certainly don’t put any thought, or filters, in it!
I wish someone at ourtime, who was up-the-chain enough, to make the needed changes, would sit in my shoes, and view my screen, for a few days...
Has it gotten so bad, that we, as people, can be so desperate for love? That we’re willing to pay these companies, who do nothing more, than provide a data base, to simply “shuffle” names, create fictitious profiles, lie to us, and scam us... Just to fill their pockets?
Yeah... Lies! A lot of them...
Ie... When you submit a photo, it says, that they’ll review it, and check it for offensive conduct...
So, why, as I sifted through my daily matches, today - was I exposed to a man flipping me off?!?!
The executives behind these scams, are sadistic sociopaths... Proven, because they can still sleep at night.
Sad... So sad...

Read full review of OurTime.com
Hide full review
ComplaintsBoard
K
3:49 pm EDT

OurTime.com paying for 2 dating sites that are exactly the same!!

I am very disappointed to find I have joined match and ourtime 3 weeks ago and have found they are exactly the same men ! I am paying twice for the same service . Some of the men haven't even joined ourtime but still show on there !
Why are you taking my money twice for the same thing ? It's not right .
This service is not cheap and I did not expect it to be exactly the Same men !

Read full review of OurTime.com
Hide full review
ComplaintsBoard
S
6:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com my dating site scams

Just got off my site and there are two men using the same profile, information claiming to be widow---all info is the same.
I was almost scammed on match.Com. I was hoping this would not happen with ourtime.
Here is the information on the two guys:
annec214--69 bardstown, ky
gran4--70 galax, va

please make sure something is done about this. This is not the first time i have had this happen on ourtime. As soon as i told them i had been in law enforcement they deleted their profile.
Thank you,
carrie knupp
shotsy222

Read full review of OurTime.com
Hide full review
ComplaintsBoard
L
7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com upgrade

My number is [protected]. On August 31, 2017 I tried to sign up for Our Time dating site. It was a 50% off for 1 month. When I called customer care and spoke to the representative he informed me he couldn't do it on his end. Yet it was a glitch with their website. I refused to go through him and receive 25% off when the site clearly offered 50% for 1 month. I see this as a company using bait and switch something I learned in my consumer education class in high school. This trick show you the immaturity level of the company.

Read full review of OurTime.com
Hide full review
ComplaintsBoard
J
12:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com scammers

I have been on the site two days and have had four scammers. I am a widow and went on this site posting that I was only to find out that they say scammers list themselves as widows. I went to cancel my subscription however, they do not allow refunds. The only thing you can do is remove your profile but you still have to pay. By law, Contracts in Washington State can be canceled within 3 days and I should be refunded for my money.

Read full review of OurTime.com
View 0 more photos
Hide full review
ComplaintsBoard
D
5:30 pm EDT

OurTime.com unauthorized automatic renewal

I joined OurTime.com for just the trial period. After I looked at my account I saw that an extra 107 dollars on my credit card. I was not sent a reminder about any renewal since it was for the initial trial period. I recently had become extremely ill and placed on disability and cannot even drive anymore. I am on a limited budget.
I would just like my initial trial period to run out and refund the amount
that had been charged to me.

My email address is [protected]@gmail.com

Read full review of OurTime.com
Hide full review
ComplaintsBoard
F
11:56 am EDT

OurTime.com account services & customer support

I have an account with OurTime, a paid subscription thru Apple (managing the billing). 4 days ago, I was actively using the mobile app to communicate with local women. I am 57 yo and widowed looking to find someone to build a relationship on. Honest thru and thru.

3 days ago, I learn someone at OurTime or the parent company PeopleMedia thought there was suspicious activity on my account, so they deactivated my account and didn't notify me.

3 times today (in the span of 2 hours) I have spoken with a member of their Customer Support. 3 times today I have received different responses on how to handle my predicament. These responses are:

1) Call Apple to cancel the subscription, once cancelled, call Customer Support and they will reactivate the account, so I could take steps to create a new password to login back in.

2) After calling Apple to cancel the subscription, I call Customer Support to reactivate the account based on #1 above, only to be told, they cannot reactivate the account, only Apple can reactivate the account (keep in mind Apple is only the billing agent for subscriptions originating with OurTime.

3) After calling Apple iTunes Support a 2nd time and speaking with the Senior Advisor for iTunes Support, am informed the reactivation responsbility is by OurTime/PeopleMedia...which I though all along. So I call Customer Support a 3rd time, this time their rep tells me that my account cannot be reactivated - only option is to create a new account and start all over.

I am furious at this point. I ask to speak to a supervisor and am told there isn't one to speak to, taking my phone # and name, being told I will be called back. At this point, I am seriously quesitoning whether that will even happen. I tend to agree with other posts here that the Customer Support staff couldn't care in the least about people who have paid for the services they support.

I cannot make a single positive statement about their Customer Support - only can lean towards "TOTAL INCOMPETENCE". If I cannot get a favorable resolution, I am going to make it a goal to steer people away from their services. I am so frickin' pissed off about this situation now...

Read full review of OurTime.com
Hide full review
ComplaintsBoard
C
1:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com subscription refund please

I am complaining about my subscription payment I made less than 24 hours ago. Our time does not meet my needs. I live in London but get messages from America. I am expected to pay for another upgrade which is ridiculous. Am yet to see any green light. I have called the number I was given but no one picked my call. Can I please have a refund of my money and my subscription cancelled please.

Read full review of OurTime.com
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

OurTime.com contacts

Website

www.ourtime.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with OurTime.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with OurTime.com Customer Service. Initial OurTime.com complaints should be directed to their team directly. You can find contact details for OurTime.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about OurTime.com. Discuss the issues you have had with OurTime.com and work with their customer service team to find a resolution.