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OurTime.com
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OurTime.com
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164 complaints
7 resolved 157 unresolved
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E
6:45 pm
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com - tried to cancel several times

I signed up for one month and have been trying to cancel for 3 mos. Each time it tell me to remove automatic renewal and when it get close to cancelling it renew itself. They keep stealing from me. I will have to cancel my card and that will put me in a very bad position.

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H
May 25, 2015 9:03 pm

I saw a similar dating scam on CB called "Ripberger Maguire". I think it best to avoid these pay for play dating deals.

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C
8:24 pm
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OurTime.com - cancellation and then charged my account for another 3 months

First you had a scammer by the name of Thomas Grapes claiming to be an art dealer. After 2 weeks asked for over $5, 000.00. I have his emails and texts should you want then, but I was unable to find him once we were communicating my cell phone. Second I went in and took off the automatic renewal. Then I decided to completely cancel my account and it...

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J
6:28 am
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OurTime.com - member

I have had email and phone communication with this guy in Nedrow ny 13120. His name is Joe and he has contacted me on this phone no 706-2767. He seemed to be a nice guy to me and we emailed quite a bit to each other. I then began to call him and we talked for awhile and he does not talk well but he he is a good listener. Any way he was fine for awhile and...

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P
5:46 pm

OurTime.com - over charging without my permission

Opened a 6 month contract with "Our Time" Dating Service, on line. A live person spoke with me promising no fees after 6 months. I purposely explained I was homeless at the time and requested a short 6 month contract. The representative clearly stated it would only be a 6 month contract. He said there would be no one reminding me of date. It would NOT be extended without my permission.
I started calling before end of month to cofirm my end date. No response. Tried every day after that with no response.
Finally on line, I saw where the deadline had passed. I do not want this service any longer. I've requested for someone
to call or contact me 6 times now, so I can cancel. I just received my credit card with an $80+ charge to continue for another 6 months. This was never brought to my attention. I do not want to continue with this bad service company. I was misled and lied to. What are my options? Please help as I was misled and never warned of my closing date. Thank you very much

Recharged after contract was suppose to automatically END. Instead, another six months was added on and my charge account charged with not notice to me. I've written and tried to call with no response. I do not like the program and did not request an extension. On the contrary, I was verbally told by a man from Our Time, I would automatically be removed and the account ended upon (some date) in March. Instead I received a bill for over $80 for an additional 6 month contract. I need help getting my $80+ back and closing out my account. Please tell me what I can do to clear this up. Thank you Very Much,
Mary [email protected]
THANK YOU THANK YOU THANK YOU

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C
Jul 21, 2015 9:03 pm

My account has been corrupted and I can not contact them by phone. They do not respond to my emails.

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S
12:52 pm
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OurTime.com - charges

I signed up for one month. When I accessed the full site via my mobile device, I got a little pop up window offering auto renew. I clicked in the 'x' in the upper left corner, to close that box and access the site. I was instead automatically renewed for 1 more month. Repeated e mails to their Customer Service have brought nothing but auto-responses. Next...

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OurTime.com - death threats by a male user

I recieved death threats from a man I met through this service via text message after refusing to send or accept money through western union to be deposited in his "nanny's" bank for his daughter in a coma I would like him investigated his name is Morgan Padmore from Wa, but the nanny and bank info ate fromGA. He is suposidly 53 as of 2/24/15. He uses Claudette M Wick as the nanny account info, her home address is suposidly: 6727 Judy Lane, Riverdale GA ss# 252897828 Please investigste him he has threated to come and kill me he also said he has my information to do so

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L
12:22 pm
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OurTime.com - Fraudulent use of expired credit card

I signed up fro a six month trial. Decided not to continue after a few months. I paid for 6 months at the time. My card expires 3 months after I signed up. I did not update it because I knew I would not be continuing with this service. I incorrectly assumed that they could not use my card because it had expired. When I called them after seeing the charge on...

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M
11:27 am

OurTime.com - fraudulent charges

PM*OurTime is the same as the OurTime site - it's their management company. I had charges (which I neglected to notice) dating back 7 months. Originally about 3 years ago I was on their site, but they gave me such a hard time about the picture submitted (it was a side view rather than close up full face) that I had written them several hateful letters, threatened to close the account, and subsequently did back in 2012. Surprise to me to find out in July 2014 that they re-activated it and had recurring charges for 7 months till I noticed. So here's the deal, with the conferencing in of my credit card bank, the company OurTime only gave me back 2 months' worth (it's their "policy") and tried to tell me that I used the account. Not true. I closed the account in 2012 after going round and round with them about my photo, so I hate them to begin with, and IF in fact I still had it open I should have had recurring charges dating back to 2012, not July of 2014. I'm telling you all this so you know how they will lie to you. I wrote complaints on the internet at that time saying this was the worst dating site ever, AND my email address had changed since back then, then so someone was using the old email. Still, the bank advised to take the 2 months and let the bank handle the rest, so I did. In the meantime, I'm going to tell everyone about my experience so that this company gets the negative attention it deserves. Do NOT trust them and if you use them make sure you get a confirmation # when you close your account - you might need it later.

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2:08 pm
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OurTime.com - unauthorized charges

Nov. 2, 2014 I signed with Our Time for one (1) month time period. In my head, it is a one month agreement. I know nothing else about computers. I feel they have taken advantage of me without my permission because as of today, Dec. 10th, I received my mastercard statement with another Our Time charge on it. I was waiting for some acknowledgement of my time...

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6:55 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

OurTime.com - stole my money

The site ourtime.com ask me to up grade so I went to the store and put way enough money on my card to pay for the site and they said declined and I checked my card and they took the money and then some! I am disabeled and was only wanting to see who wrote to me. now I have no money? my screen name is cookie5454 and now I see where lot's of people are being ripped off! is this how they get on tv?

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V
May 14, 2015 9:03 pm

I already filled this out!

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V
May 14, 2015 9:03 pm

They are a typical bait and switch company that preys on people using the Internet. They "say" they never got your request for a refund within the first three days, but that is a lie. I highly suggest reporting this company to the BBB of your state and the attorney general of your state as well, as I plan to do.

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P
7:47 pm
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OurTime.com - unauthorized charges on account

There are several charges to my debit card unauthorized amount of $52. 27 Each month. I expect re - imbursed and will be contacting my attorney on 09 / 23 / 2014 I expect a reply from you My email is [email protected]

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A
4:11 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

OurTime.com - automatic termination

On May 30, 2014 I sent a check for $87.93 to ourtime.com in Dallas, TX for membership in their online dating service. I then created a profile and added photos. Shortly thereafter I began looking through photos of ladies on the site. I emailed a few through the site and received no responses. One lady contacted me and I tried contacting her and received no response. After a couple of weeks I looked at my profile and found that none of my photos were there. I contacted them to find out why my photos were not up. I received an email stating that my membership was "terminated" because they thought it was "best for the community." They informed me that to find out the reason I would have to go through a legal process to learn the reason form my immediate termination. I asked for my money back and they told me that there is a "no refund" policy. I contacted the BBB and I recently received a response telling saying that they had attempted to contacted ourtime.com and received no response. I will NOT recommend ourtime.com to any seniors looking for online dating. They seem to be taking advantage of seniors and are in it only for the money.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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L
6:45 am
Verified customer This complaint was posted by a verified customer. Learn more

OurTime.com - fraudulent charges

This is an online dating service. Why does the subject line on these complaints say Moving Company? They charge your credit card without authorization. They are a nightmare and the service itself is terrible. The worst site ever and they keep charging your card even after you check "do not auto renew." They keep changing it back to "auto renew" and when you call to complain, they hang up on you. They need to be put out of business.

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G
7:07 am

OurTime.com - fake charges for the registration

I recently found the website of Ourtime Dating service and decided to register there. I filled the form and indicated my card number, and these scammers charged me for the registration, but it wasn’t mentioned on the website that it was paid. When I tried to cancel it, the moderators refused return money and no one explained me why. So be careful and better avoid this scamming website. They need only your money and that’s all. Stay away from them and post comments.

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G
Aug 10, 2014 9:03 pm

nowlucky. com

Removed money from my debit card without permission, who are these people or companies doing with?

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ADVERTISIMENT
E
3:27 pm
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

OurTime.com - deceptive practices

Deceptive practices ! They tempt you with people who are interested. Then try and get you to pay a fee in order to talk to them. Once you pay you find that the people were not interested. Their advertisement does not require you to pay a fee. Once you pay you are required to pay a second fee. Then every month you will have to pay again. The service is non-refundable.

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N
9:26 am

OurTime.com - fake people working for this company

Our Time – is a Dating Service. I signed up on this website in order to find a girlfriend, but after some time of being their member, I started noticing strange things. Most of people used this site during working day but never used it at night. I think there are fake people working for this company.

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I
Sep 30, 2015 9:03 pm

On Ourtime -- Goes by Simon1261. Is using THIS site as well as Match.Com to cheat on women he's already seeing. He doesn't care who he hurts. His real name is Jeff Bielling. He's using these sites to find other women when he's already dating a friend of mine here in Tallahassee. Spare yourself. Steer clear of this guy.

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I
7:24 am
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This review was chosen algorithmically as the most valued customer feedback.

OurTime.com - none of the features available on the site are available to me now

Initial signup and online meeting/dating services were promoted as free. When I checked my account data, I found I was listed as having signed up for automatic renewal and charged $57.95. I called the parent company and the automatic renewal was removed, but the $57.95 charge remained. I've called my credit card company and they said I should deduct that...

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A
11:40 am
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OurTime.com - made charges

Pm-ourtime.com made charges from my bank account. I have never ordered from them and I even heard their name for the first time. I don’t know where they took my personal info. I sent them email asking for a refund. Now they have a week to return the money or I will complaint to higher instances.

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G
9:00 am

OurTime.com - you can't read any messages you receive unless you pay $19.99 a month

Another site where you have to pay. You can't read any messages you receive unless you pay $19.99 a month. You can see who viewed you and view their profile and pics but can't message them without paying. It's annoying that every time you click 'view who flirted with you' it goes to the payment page.

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R
7:36 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

OurTime.com - hacket atm card

I just pasted where the message came from. and I did not authorized any debit to my ATM through match.com to OurTime.com I think they are involve on this with Our time.com And when I authorize Match. com on the webpage appears a welcome to the OurTime .com and I visit then and they never said they will charge me too, the charge at this time $21.99 .Hope...

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