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1.2 194 Reviews

OurTime.com Complaints Summary

7 Resolved
187 Unresolved
Our verdict: If considering services from OurTime.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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OurTime.com reviews & complaints 194

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8:33 am EDT
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OurTime.com They have maybe 1% of real profiles on Ourtime

If you are in your 40’s, 50’s or 60’s and you really want to be with a younger woman, try J4Date.club

- I met my g/f there. She is 17 years younger than me, but we have been happily together for two years. You won’t find a younger woman on Ourtime (except of con artists and catfishers), so don’t waste your time and don’t feed Ourtime crooks. They make money on fooling people and billing them for long-term membership when they sign up for free trial or for one month. It’s unwise to trust them with your bank details.

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12:29 pm EDT

OurTime.com OurTime.com

I opened an account with OurTime.com on Friday July 15, 2022 soon after 15 mins of being on the site I was not happy with the site I called immediately no response so now I’m emailing this company wanting a full refund of my monies I paid. Please cancel my membership asap! Any questions or concerns you have you can contact me on my cell at [protected]. I no longer want this membership I have no use for it and today’s date is Saturday July 16, 2022 at 12:25 pm.

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10:41 am EDT

OurTime.com Ourtime dating service.

My name is Dawn Bennett-Thompson. I joined Ourtime last year in December 2021. After talking to a man that I very much liked by the name of Dann Anderson from Luton uk. After a few months of talking to this person he asked me for 700 euros for a flight back from a country he had been arrested in because he had gone there to sort out some business with units he had built which had collapsed and injured people. He said he needed the money for a return flight to Luton as he had exhausted all his funds. This was very alarming to me and I was very disappointed in this site to let obvious scammers to use this site. I decided not to talk to this person or anyone else on this site. I was informed by Ourtime on my page that this person had been removed from the site but received no explanation why. I have not used this app since but I have been charged 5x£19.99 from Dec 30th 2021 to April 30th 2022. I am requesting a refund of the full amount paid £100.00 for unused site as I’m sure you can check up on. I called Ourtime to cancel this subscription but they obviously didn’t do it. Not Able to complain before as I’ve been hospitalised for a few months. Pictures sent of Dan Anderson to me.

Desired outcome: Refund of all subscription payments made. Thank you

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9:55 am EDT
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OurTime.com Arbitrary rules

I was in contact with a member and ourtime canceled his membership for "fraudulent activity". I called customer service and they couldn't or wouldn't tell me why. I suspect he sent either his email or phone number; it is recommended not to do that but is not prohibited. The site has many misleading aspects but this I the last straw for me.

My profile name is Jan, email [protected]@gmail.com.

The memer I want reinstated is myselfandyou, his name is Michael

Desired outcome: I want his membership re-instated and his messages returned to my account. If ourtime would contact me I will provide the member's name for reinstatement

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2:08 am EST

OurTime.com Subscription

My email address is [protected]@gmail.com

On Monday I took out subscription for 3 month and paid first installment but have not been able to use it

Desired outcome: I wish for this problem to be sorted asap please so I can enjoy what I've signed up for thank you

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7:59 pm EST
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OurTime.com Ourtime.com

I really don't mind paying for a service but don't lie to me while providing the service. I HATE deceitful a business. I found an interesting date, I messaged her...the banner said, "message XxXXX for free" but when I pressed send I was required me to pay $30 to $70 to send the message. Don't lie to me!

Desired outcome: Remove the banner that says "message for free"

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3:37 pm EST

OurTime.com Renewal of account or profile

Renewal of account or profile

I had gone on the side and turned off the automatic renewal on November 10thjust after they charged me on November 5 then about November 28 I went in and deleted my picture and all the text information off of my profile. Then I went over and did a cancellation because they were too many prostitutes it wanted money for sex and women that would ask for money give me an excuse as they were living in their car Lauster cars didn't have their IDs and couldn't get money and so on and so forth in other words my reason for canceling was too many phonies and cons. Yesterday they did a $48 charge on me through my PayPal and I made it Lee upon getting the notification from Paypal about the charge went online and the automatic pay was turned back on and the account was not completely deleted I had also Santa email message to Support telling them the reason I was canceling enter immediately take my profile off of there when it said it it still be active through about December 4. I did a re-delete through the website and put in there I wanted a refund gave the same reason for deleting and I thought I already previously deleted it I never received an email confirmation the first time or this time either one about deleting the account or turning the auto pay off. I filed a complaint resolution through Paypal already today we'll see what happens

Desired outcome: Refund my money

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Pbf
, US
Feb 08, 2022 12:48 am EST
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Hello..my account was renewed without my consEnt! I cannot get into my account...it won't use the phone

# I gave, which is a home phone. I don't have a cell phone. Please help me. My name is Paula Gilbrook...pgilbrook@aol.com My home phone is [protected]. Please contact me a.s.a.p. Thank you.

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M
3:29 pm EDT

OurTime.com Dating service

I paid to join this service a year after I became a widow, after loosing my husband. I thought this was what I wanted, but it's certainly not for me, I've tried over and over to cancel this service but getting no where, this is causing me terrible anxiety. I've even paid to cancel this service but it's still continuing. I can't stop this thing. I got a job in a golf club two months ago, trying to rebuild my life, and I have people coming in saying they see me on this site. I've had to leave my job, I'm so ashamed. Why is this happening? I've had enough, I've lost everything, but yet your still carrying this on! I spoke to people on the phone, once again I've paid a cancellation fee yet your still showing me. Stop this now, I can't cope with this anymore

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3:13 pm EDT
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OurTime.com Emails deleted

Hi,

I had been corresponding with a member who's membership come to an end, but the emails in my inbox were deleted along with Her profile, I wanted the content of the messages and had no warning that they were to be deleted, I have spoken to so called customer service who were no help, those were my messages and should not have been deleted by anybody but me or lost at the end of my membership.

Rod Parsons

Desired outcome: Copy of messages emailed to me

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4:03 pm EST

OurTime.com ourtime sucks

this is the worst dating site. the woman are uneducated
afire of men
not very nice or pretty; actually pretty much ugly
do not know how to use an iPhone to text and communicate
basically just a group of losses
[censored] you

Desired outcome: please do not renew my ourtime subscription

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6:08 am EDT

OurTime.com Online dating service

I signed up to Ourtime some time ago and have tried to delete my account only to find that the account has already been suspended but they are still taking money from my account. They are odd amounts, one month it's £14.99 but now they have charged me £49.98 which I did not authorise, I can't afford and they have suspended my account anyway. I have tried to get in touch with them but cannot find a number or email address to be able to do so. It's also somehow activated an Affiny account at the same time which I did not sign up to. I'm a single parent, I cannot afford these charges for a service I don't even use and find this company aggressive in the way they work which has made me upset and anxious.

Desired outcome: Refund of monies taken.

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10:23 pm EDT

OurTime.com On my profile I said NO AUTO DEDUCT well 6-6-21 they charged my account and will not let me log ln

I can not log in, site takes me to U K, what the devil is that I'm in the USA, actually I was already getting sick and tired of the site, hateful, nasty, lying men or who ever, I am not gay and must of gotten 100 women wanting to hook up with me, delete became a habit. I have dozens of emails from them all say the same thing, just go log in, but then it says I'm not in the system, I want my $107.94 back with interest since they stole my money, I am a Widow and was just looking for a new friendship, nothing else.

Desired outcome: I want my money back with interest

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12:02 pm EDT
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OurTime.com Membership of agency

I am 98 years of age and for a dare took out a trial membership as I understood for one month
with OUR TIME I then decided not to renew my membership and stopped using the site [end of May]
and thought that would be the end of the matter

However after returning from a short trip and checking my Bank statements for the period June-July 2021
I was astonished to find OURTIME had charged me for membership at the full rate I believe they must have the
means of checking whether the site is being used and therefore I should be reimbursed by the amount
charged viz 3x 39.99 pounds

Geoffrey May

Tel [protected]

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10:57 pm EDT
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OurTime.com I'm not able to sign in.

This is the sixth time that I've sent an email to OurTime complaining that I can't sign in. Why do I have to complain every time I have to sign in. They will do something and the next day I can sign in. Why can't they just fix this problem. Why do I have to keep writing them? It's hard enough for a guy to meet someone on line and if you can't even sign in on the site that you paid for what is a guy suppose to do?
Alfonso Powe
[protected]@hotmail.com
Reference Number166X21286588
PS--When I say the sixth time I mean it. I keep all the emails!

Desired outcome: Fix it so that I don't have to write to OurTime every time I need to sign in.

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6:24 pm EDT

OurTime.com No photos being available of other clients when my prescription is still in force

I click on people who have liked me or messaged me and I get ooops photo not available on every picture I click on. This looks like someone is hacking this site. Also get answers which are not real. Give answers to clients that I did not say. Also says I have renewed my prescription when I have not renewed it. Some thing has to be done to monitor this situation.

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11:36 am EST
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OurTime.com Ourtime

My subscription was supposed to end on 31st July, but I am still receiving emails of "daily selections". I want the emails to stop, and I do not want to be charged any more. Thanks.

Desired outcome: Stop the emails. Don't charge me.

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10:40 pm EDT

OurTime.com Paying for a dating service or nanny service...

I'm paying for a service who decides who's emails I may keep after speaking with another member who's emails they decide to delete. I was talking to a member and he gave me his number. Because it was late, I was going to get his number the following day. The next day all our emails were gone.

When I emailed and confronted Ourtime Customer Service they stated that he had solicited money... Well, he didn't solicite money from me and if Ourtime was so concerned about fraud, why then do they allow people to say who they aren't and not keep up with profiles that way? Profiles that have no photo, which I ignore, but on 3 seperate occassions I received emails from members who changed they photos to different people and ethnicities and Ourtime didn't delete these imposters profiles? I deleted and blocked them on my own, but my suspicions are more likely that the member with whom I was emailing membership ran out and they removed all his correspondence from my inbox.

My problem with their "concern" is that it's hit and miss and selective depending on them...

I didn't ask them to be a caretaker. I pay for a service not a nanny.

Desired outcome: Just reinstate the emails from the member and myself and allow me to judge for myself about his charactor

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10:50 am EST
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OurTime.com Unable to sign in ask for new password never happened check spam no reply or help from our time

Got the veiry everyting page did all that sent me to sign in had my e-mail but said password was wrong so reuested new pasword be sent to e-mail message says check e[mail and spam for setting password never got anyting from our tiem in e[mai or spam so unaable to sign in

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7:27 pm EDT
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OurTime.com Our time.com

Ads say you can view for free. Maybe, but they want so much information, I'm no longer interested. But now, I can't unsubscribe until I add a photo.

Why can't I just cancel what I've inputted so far without having to complete my profile?

Desired outcome: Cancel emails

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1:50 am EDT

OurTime.com Service

I reinstated my account with OurTime on Feb 9, 2021 for 3 months. Every time I try to use their site, a huge ad appears and blocks the site. I can't see my messages or views or anything. I sign in again and again and the same thing happens. I spoke with a gentleman about what was happening and he said he would report it and it would be fixed in 24 to 48 hours. That was two weeks ago and nothing has been done to fix it. The ad says for me to reinstate my account! If I can't use their site, then I want my money refunded.

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