On 4/19 at 9:20pm Visited the Cathedral City store on Ramon Rd. I went in to purchase a oil pan drain plug for my 99 Suburban. The counter person looked like he was sleeping on the counter with no customers in the store.
I kindly asked for the part he said they are out of stock, I asked if he had a universal one and we walked to the isle and found a similar one with the package stapled together with out a washer. he wanted to charge me for a washer kit plus the plug, $5.99 for the plug plus washer kit. I said it is not my fault to pay for both parts since the part should come with a washer, his response was it is company policy that I have to follow. I was pissed and began to walk to the door to go elsewhere, he did not even apologize in any way and I left to go to Auto-zone less then an quarter mile away.
Auto-zone had over 10 customers and four counter persons helping customers, unfortunately they did not have the part also and had to wait for this morning and picked one up at the Chevy dealership for $4.00 for an o/e part.
The point I want to make is in a small town as this desert the news goes around so fast of this type of service it is matter of time no one will go in to this store. O'Reilly auto part might be using this store for a write off but I don't think so. its all about numbers.
I would not ever visit there store and would let all my friends and automotive shops to know not to do business with them.
A lousy $.25 cent washer, he could have given the entire part for free and satisfied a customer. Corporate world will never understand that, they don't give it a ***.
What happen to the service industry, personal service, repeat customers, going out of your way to satisfy a customer, Is that the way O'Reilly auto part began in 1957. No it not it is all about numbers and their stock holders. That is the exact reason you don't see local hardware stores, coffee shops on and on. instead Home Depot, Lows, Walmart. and we pay over $4.50 a gallon for gas. This country that I love so much its going down so fast I fell bad for the kids lives how they will survive.
Please share this with other and make a difference so these *** get to realize some day how it all started.