O'Reilly Auto Parts

I was in your store at Maryville, Mo. buying brakes for my car. The associate placed my order on the sales desk. He then answered the phone and began looking up information for his phone customer. Very rude to not place the call on hold before completing my order. All that was left was for me to pay for the parts.
Apparently your store staff has NOT BEEN TRAINED in proper phone etiquette. This is NOT the first time this has happened to me in the store. The entire staff always tend to ignore their in-person customer and always answer and serve the phone customer even after starting a transaction with the in person customer.
I highly recommend training in telephone etiquette for your Maryville Mo. staff. Politely ask the phone customer to hold, complete the transaction in progress with the in-person customer and then return to the phone.
Former long time customer.
Douglas L Stickley
Maryville, Mo.