I have an issue with the Assistant Manager: "Rick" . This past weekend I went to Oriellys to get a thermostat and relay for my car. I was told by the dude there that this is what he would recommend because my car is old fashioned.
I got home and find out this is not good for me. I cam back and he told me that returns on electric components strictly prohibited. I could n't believe it. I am now stuck with a new thermostat and relay that I will never use. The treatment I received sucked! You guys do not stand behind what you say.
Would'nt honor lifetime warranty on brake pads. Said they only covered them for factory defects.Did'nt say that when they sold them to us.Implied that lifetime pads were a better buy than 1 yr pads because of not having to purchase pads again. Also would'nt honor warranty on rotors.Very rude people in the store. Went to Auto-Zone and bought new parts. Buyer beware!!!
O'rieilly Auto parts sold ignition coils for GM 3.8L v-6.
Looked on internet and said these coils are for Honda, (had less resistance than OEM) The GM OEM version has higher resistance and high performance versions have even higher resistance.
Returned items to O'rieilly parts store, manager at Franklin Park did return transaction took back coils, but processed the transaction as a charge to card rather than refund. Did not notice until later, this is when I new manager was a punk!
Had to go back to the store and deal with assistant manager later that day.
I had a bad experience at the Rochester Indiana O'Reily store a year ago and I told the attendant that was my last day inside the store in which she replied Ok.I tried to return a wrong part and learned about O'Reilys policies. I simply won't go back. There is a Napa Store across the street and a Auto Zone just down the street whom seem to like me buying from them. I simply do not understand the attitude of todays business that view the loss of one persons business as part of doing business. I do alot of my own Auto work maybe they are right I really do not matter that much in the over all big picture.
My name is willis l. Price. I am a former o’reilly employee by my own choice. I began working as a delivery...
I went into O'reilly to buy a headlight for my vehicle. while talking to the store manager, he claimed he didnt know what bulb I was requesting. I even went out to the car and point it out to him. He still claim he didnt know what I was talking about. Corporate America is ###ed, to hire someone like him. My mother alway said maggets flock together.
What the *** are we coming to. Customer service has went to the gutter. People who take your money treat Customer like ***. Give me a break, pllllllllllllllllllease. She-She Stop shop of Kansas City.
I moved from SoCal, and I live in the central coast area of Calif now, but I used to have local access to Autozone, who I liked. I had to revert to Kragan, who was not all that great, and they now are Orielly, who, in at least my opinion, ***. I am a very talented and experienced technician and manager, and the service I receive from the two stores in my city is piss poor.
Wrong parts, sometimes no parts, and low technical knowledge to name a few of the issues I have experienced. (I buy a LOT of parts from these guys.)
They tend to over-ride opinions with that "...we know it all..." attitude and it is frustrating to get the wrong advice when you know it is absolutely wrong. Getting some parts is a pain because the personnel just 'know' it has to be something else, or their computer "...does not have it under that name..." (Ask them for an air cleaner gasket)
I had a counter person insist to me that the distributor cap for my 1997 Dodge Ram 1500 w/5.9 Magnum was the clip-on one she handed me and not the screw attached one I knew it to be. (I had to walk out because "...Mr. This IS the right cap...")
They could not sell me a 14lb radiator cap for my tractor! ("Sorry, but every radiator has a specific cap to fit it")
Their biggest problem is that the computers are always down. It is a roll of the dice that I can even pay for my parts!! Poor to say the least.
I always go to the O'Reilly's in Swainsboro when I need a car or truck part. I have literally spent thousands in there buying parts for mine and my family's vehicles. They now have 2 country bumpkins working in there, Scotty and Bobby. They act like they are high or something! Beaver and Buttface. As soon as you walk through the door you immediately want to walk out because they are giggling like two hippies high on ecstasy. I went in anyway because I figured that they were talking about something before I walked in. They weren't. Everytime I spoke they looked at each other and started laughing. I'm not the only one that they've done like that. If O'Reilly's wants to keep lucrative business they need to hire better help and put Scootie and Booty on the go!
My husband went to O'Reilly Auto Parts Store in Tuscumbia, AL and bought a bttery for our ford ranger. We put the battery on the truck in their parking lot and that did not help.
He took the battery back in and told the man it was not the battery and wanted a refund so he could buy a starter. The man told him that the battery was used and he would have to prorate the battery so my husband dedided to keep it.
My husband even bought a starter from that does NOT work and they will not take it back either they say he doesn't know how to put one on, so we are done with them.
Employee was trying to install a front signal light on a truck and was cutting into the wire harness just to make the incorrect part fit.
I told him that was the wrong part when he was cutting into it and he said he knew what he was doing!
By the way, he's the owner of the white mustang that's pictured on the wall. Go figure!!:)
Attending a funeral in Nebraska during blizzard conditions, we purchased a set of chains in Branson before...
I own a 1991 Nissan Sentra that needed new cv-joints. Im in the military and use the shop on post to do these kind of things easily and cheaply myself.
Anyways I go to Oreilly's to purchase new half shafts at 59 bucks with 45 core charge. Take them to the shop and begin the install. The Driver side goes without any real hitch, but the passenger side wont go in at all. I bring it back to oreilly's with the core from the drivers side.
The manager looks up the part for me and says well "she gave you the wrong parts, and the one that is on the Driver side right now is the wrong one too". So I say I will go take it off and return them, and also purchased two of the "correct" shafts.
I get back to the shop to remove the wrong one, and surprise surprise, it wont budge at all...ever...not even after taking it to a transmission shop. They did however look through the opening on the other side of the transaxle and were able to deduce that I definitely needed a new one because the splines and gears were torn up and a few things broke off...and...and...and!
Anyways what was a $100 job now a $953 job with a new transmission.
(the lady asked me year, model, engine size, ABS or not, automatic or manual) She didn't ask what speed it was and gave me parts for a 4 speed when mine is a 3 speed.
It ruined my transmission...and my wallet.
I shopped at O'Reilly Auto Parts store for an electrical part. I specifically asked about returns and was told that it was 30 days as long as it was not installed.
About 4 days later I decided to return the part and was surprised that the lady at the counter said I need to see a manager for the return.
About 3-4 days later I showed up at the store at about 5pm and was again told that the part could not be returned until I spoke to a manager.
I finally showed up at the store when the manager was around and he told that that I cannot return the part since they do not accept returns on the part once it is sold. I mentioned about the first visit and he said that does not mean a thing. He ACCEPTED that the part did not look used but he would not let me return it.
He would not give me a copy of the returns policy and asked me to leave the store and do what I may the part could not be returned. He also did give me a number to their corporate office on my insistance.
I called the number and to my surprise was one of the SEX HOT Line. I found the number of customer service and the rep was helpful and called the manager and to my surprise the manager told her that the part showed visible signs of abuse (after telling me it looked unused).
I was however offered a store credit and I took it. A BIG THANKS to the customer service rep from corporate. The manager told me that I could use it at any O'Reilly store in the country and I left. I am not going back to that store again.
Thanks for reading this and I hope you stay away from this chain. Try Auto Zone or NAPA which has a far better customer service reps and very helpful folks.
I worked at store 1841 in austin mn. was given every crap job there was trying to get me to quit but i wouldent . the district manager dont like older help and made it very clear to me and others. He has made comments about others like hire the girl she has a nice *** she will draw customers and has treated her and others very poorly at this store.In june i ruptured 3 disks in my back and that was the way to get rid of me . Fired me fought my unemployment, canceled my insurance, and refuse workers comp. Teem oreilly will take care of you my ***. The old manager and me brought this store from nothing to what it was when he left . We were at aprox. 80, 000 mo. He asked for a raise that figured to .17cents per hr . was told no hired a new manager that nobody likes for less than half and sales drop 40, 000 per mo. WAY TO GO OREILLYS. Oreillys CEO people better take a long look at the district manager and manager im not the only one that has had problems its been our store and other stores in his care that has had problems with him. How stupid can you be is everyone lying but him . I can prove everything i say i have it on tape and other people with me on this that work for oreillys and old employees that have been forced to quit cause of what they have done to them. The CEO people wont get ahold of people like me that was devoted to that store they dont CARE about there help or there customers.
This letter is to complain about service I recently received from Store #3415 and the staff on hand the evening of November 17, 2009. This series of missteps occurred between 5:10 and 6:10 pm. I think its important to note that these experience is such that I will not shop in this store again, and will think twice before giving business to Oreillys in the future.
While I was waiting pateintly to be helped I noticed what seemed like the manager talking on her cell phone around the front of the store loudly while 1 other employees was busy helping other customers, a line formed behind me while she did nothing she then states to whom ever on the end of the line she does not need to deal with people like us.
Then she came to help me and all I wanted was to purchase a new set of wiper blades for my wifes car and get them installed. The woman who seemed like the manager was annoyed and had a really bad attitude it seemed like she didnt want anyone to bother her. She told me that they dont do that after 5 pm I will have to come back tomorrow morning to get them installed. I was so upset that she couldnt help me install the wiper blades but I calmly left the store not seeing a sign anywhere that stated that they only offered that until 5pm. I felt that she was just being lazy when I waited in line for about 10 minutes and she saw me waiting there but she was busy talking on her cell phone. When she finally came to help she pretty much refused to help me.
I want to make this complaint for only the reason that not only will I never go back to Murrays/Oreillys that I always depended on for all my auto parts but I will tell every one I know about the service I received. You see I am in customer service, I deal with customers (many upset customers) on the daily basis. I have never seen such bad service. I am sorry that you and I will not do any more service because of one individual who left a bad impression. I really think that your employee needs to learn how to deal with customers if you are in a retail business if you dont then you will lose a lot of good customers!
If she was that rude then the rest of the stores must be the same. I always have car problems so now my business will definitely go somewhere else. That night I bought a set of wiper blades from Napa Auto Parts just down the road, they had no problem to go outside and install them. I would rather pay a little more money to get nicer people to help me because free or cheap isn't always better obviously.
The store in cleburne tx has a manager that is rude and uses obsene language and does crude actions i heard how he talks to employees and it is hateful and unnessesary for a manager to behave this way i was very offended and cant believe your company employs people of his nature women that work there are talked to badly and harrased both sexually and emotionally and ive been any there many times when he has brought them to tears he discusses personal things in front of other employees as well as customers and i think it is just shameful something should be done about this.
I purchased a Bulldog security system from O'reilly auto
. First thing I had to do was look up directions for installation on the internet. Then I called "Customer Support", to see why the kit did not have all the parts needed.
The tech line representitive informed me that I was an idiot! I was taken aback and asked him what he said to make sure I was not hearing things incorrectly. He then proceeded to tell I was an idiot and did I know how many cars were out there and how hard it would be to include all the parts. I then told him that I needed to speak with his suppervisor, and he responded that what I needed to do was to blow it out my ***.
Being very offended I returned to the O'reilly part store were I purchased the part to see what they could do for me about this matter. They gave me the run around for about a week and nothing was ever done. This is why I say screw O'reilly and screw Bulldog security!
Was sold wrong trasmission fliud causing it to blow a compression valve and car to stop in street. If they tell you to use any of thier mulit-use transmission products DON"T...cost me 150 to get towed fixed hope no prement damage
I have got the wrong part more times then getting' the right part. I live 20 miles from O'Reilly and every time I have to make more than one trip it cost me. I buy a lot of parts from O'Reilly in Peoria Height. Il. Called district Manager to complain and he told me to go to Auto Zone, thanks Kenny best advice I ever got from you. They like the $2000-$3000 I spend in a month. I also don't have to make two trips for every part I buy. I will not buy from or recommend O'Reilly Auto Parts.
There are problems going on at this specific store location that can no longer be ignored. The team member...