Menu
Write a review
File a complaint
CB Auto Parts and Repair Stores O'Reilly Auto Parts 1360 Marshall Ave, Williston, VT, 05495, US
O'Reilly Auto Parts company logo
O'Reilly Auto Parts
reviews & complaints
O'Reilly Auto Parts company logo

O'Reilly Auto Parts

1360 Marshall Ave, Williston, VT, 05495, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 5:30 pm
Tue
7:30 am - 5:30 pm
Wed
7:30 am - 5:30 pm
Thu
7:30 am - 5:30 pm
Fri
7:30 am - 5:30 pm
Sat
8:00 am - 4:00 pm
Sun
Closed
ComplaintsBoard
O
6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

O'Reilly Auto Parts - Customer service

Went to O'Reilly today (8/30/21) to check on some brake parts. Asked if there were any rebates on brake parts, was told that there was a 20% rebate on pads/rotor combination. Sounded good, so bought 4 rotors and pads for my car (counter 593351, invoice [protected]). I utilized the Military Discount. After paying for my order, I asked the sales clerk if she gave me the Military Discount... she said yes. I also asked if she included the 20% brake rebate... she said yes. Only after repairing my car did I notice that I had only the Military Discount on my invoice. I went back to the store and waited to speak to her. Another clerk asked if he could help me. I explained the situation. He said that the rebate on the brake parts negates the Military Discount, and that I was given a 10% brake rebate. I explained what I was told at the time of sale, he just blew it off and just stared at me. I told him that the reason I had bought more than I intended, was because of the 20% offer. Again he just stared. He never asked the clerk who waited on me anything, even though she was stranding feet away. I told him he had just created a unhappy customer, and that I was leaving unsatisfied.

Desired outcome: I want the agreed on discount.

Read full complaint
Hide full review