Orange Brand Services (formerly Mobinil)
Egypt - 11221
i had received a message from orange in my mobile that you have won the 750.000.00 pounds in the 2013 Orange Int'l mobile draws and to claim i have to sent my name and mobile number in [protected]@myway.com.
how can i get those prize is it true or not??/ if true the following are my details.
name: Bishwaraj yonjan
mobile number : [protected]
email address : yonjan.[protected]@ gmail.com
My name is mohamed abdel mawgoud, my number is [protected], my complain concerning two actions:
1.I asked to change my system to mobinil control 50LE from December, 13th 2012 and it is not activated till I called customer service on January 17th, 2013 after 43 mints of arguments and talking to customer service head, activate the system
2.By January 27th, 2013 the same line is dead (customer service) mentioned that the problem will be solved within ( 24 hours), after discussion 33 mints without any result ( spoke with miss.Kristina Ragheb) &(Miss.Menna ali customer service head)
It is not acceptable to have this manner from professional company (to have Dead line)
WHERE IS THE CUSTOMER'S SATISFACTION?
My name is Tamer Mesharafa [protected] . I have been a loyal customer for 15 years to Mobnil I have given my mother a mobinil number under my name [protected] and for the last 3 month trying to convert her number to Vodafone because she moved to a villa on the Alex desert road where the network for mobnil doesn't work.
I have repeatedly explained to speed up the process because she is an old lady and if God forbid anything should happen then she should have no problem in making an emergency call .
Unfortunately the request from Vodafone was declined 5 times . I made sure that I paid any outstanding bill even paid the upcoming charges. Despite 110 agents are very polite but not very helpful because they don't have authority to find why Mobinil keeps rejecting by explaining that it is a different department . I think Mr. Magdy Gabra should like any person in charge of customer service makes sure that the agent keeps filtering the complaints but eventually should reach a person who can solve any emergency problems.
A Miss Lamis Mahmoud working at Mohandisin branch (who should one day hold a managerial position) after making some calls found out that the reason for the rejection was that my name was misspelled at mobinil so she changed it .
a week has gone and still the line was not changed . I called 2000 they informed me that request from Vodafone was expired . I informed them that this was the fifth time I go to vodafone and threatened that I will change my line also to Vodafone if my complaint doesn't reach a senior executive who can help and make a decision on how to solve this catch 22 dilemma .
I faced a problem with Mobinil Egypt as I asked to divert my line to be business line and get another prepaid line but I confirmed that my line does not divert till getting the prepaid business one. Although that, my line was transferred without informing mr from almost two weeks, moreover, they suspended my existed line as the Sim Card with old IMSI without checking if that will affect in my business or not . I am really upset from that. Then the complaint handling team called me and I was astonished from the handling way of A SENIOR SPECIALIST!!! named Jasser Hussein as he was talking without trying to listen to my complaint also his aim was closing the complaint no more !!! Really i am speechless from that !!!
I signed up at orange telecommunications about 5 months ago and have been incredibly deceived ever since. When I called into the customer service store to cancel the contract – as they were not providing the service as promised – I was told that the duration of my contract was one year and it could not be terminated before that time. Needless to say I felt trapped by a contract whose service I was dissatisfied with and therefore couldn’t begin anew contract with a rival telecommunications provider as I can not afford to pay for two connections.
Internet Services agreement signed by the end of January 2011 and no services provided so far (April 2011).
No justifications, no explanations, no compensations, no answers. The customer services pass the buck from ones to others with no solutions.
Think twice before work with Orange
In my opinion Orange offer cheaper handsets on pay as you go but you will pay the real price of the phone if you ever have to use their customer service in person, to be fair it is not so bad on their helpline but 'customer service' in their Dundee Overgate shop is truly appalling. When i had lost a phone the helpline sent me out a replacement sim card, however when i went to the shop to buy a new handset i was told i would have to buy a £20 top up which would be credited to a different sim which i did not need as there was already credit on my replacement sim card sent from the helpline. They refused to sell me the handset without the new sim and top-up, on top of this it took abut 2 weeks to receive the replacement sim card. When i argued that i had lost a phone and was going to buy a new phone and orange would still have a customer etc i was greeted with a barage of verbal abuse.
In the end i went to another orange shop in Dundee outside the wellgate and they helped sort the mess out, orange have since closed this shop that helped and left the other one open. After this sour experience i decided to unlock my orange hanset and go back to Virgin who i never had a problem with but left because i was won over by the cheaper orange handset. Moral of the story - don't be tricked into cheaper handsets!
to mr.peter hetcher
sir we have won aprize of 1, 000000usd from orange telecom, when the money will be transfered from your bank to our account
halifax bank asked us to submit international passport but we didnt have any passport
proof of winning and
we lives in india how can we submit it to your bank in u.k
i was asked by mobinil to pay for my first monthly bill that was supposed to be by only 25 LE as i did not exceed the 5000 minutes for a free number that i am fully sure that i confirmed that number to one of customer service agents on 18.12.2010 at 9.05 AM
But when to pay, i was told that you should pay more than 300 LE
and still waiting a message from them to cancel the over amount for that previous free number.
My 12 year old son applied for a" free game" from the News Of The World paper, simply text "YES" to a number...
wish to complain about the way Orange Home referred me over to a Debt Collecting Agency.
In October 2009 my family wanted to go over to Talk Talk which meant that i had to cancel my orange broadband. I had an email from Orange saying that my account was cancelled on the 16th October and that no further bills would be generated. As my account was on Direct Debit the wording of this email gave me the impression that my account was clear and I did not owe anything.
You can imagine my surprise when I received a letter from Direct Legal and collections last week approximately six months later informing me that I had to pay a debt of £17.61 immediately. I did ring up and tell Direct legal and collections that I had no notification from Orange home that I even owed this debt If I owed it fair enough but why did Orange Home not inform me at the time when I cancelled broadband. Direct Legal and collections said that Orange Home should have sent me notification about the debt but they were not really interested in why no notification had been sent. I also sent Direct Legal and collections an email where Orange had stated in writing that my broadband account had been closed on the 16th October and no futher bills would be generated but they were not interested in what I had in writing from Orange.
I was rather mystified why Orange Home referred me over to a Debt collecting agency without any notification of this debt and why did they tell me no further bills would be generated and then refer me over to a debt collector.
I did email customer services about two weeks ago but as to date no reply. Have also written letter of complaint which will be posted tomorrow but do not expect to get any joy. Needless to say I will not be recommending Orange Broadband. I think it would have been far more courteous if Orange Home had written to me in the first place to inform me about the debt before referring me over to debt collector.
I did pay the debt because I wanted a peaceful life and I wanted the debt collection agency off my back think how many others have Orange Home done this too i wonder.
This is to inform you that have been selected for a Cash prize of 1, 000, 000.00 (One Million Great British Pounds). The selection process was carried out through random selection in our computerized email selection system(ESS) from a database of over 230, 000 email addresses drawn from all the continents of the world. The Orange Telecomunication Email Promotion and The International Association of Gaming Regulators (IAGR).
To begin the processing of your prize you are to contact your claims officer through our accredited Prize Transfer agents as stated
Dr. Tim Ozodim
You are also advised to provide him with the under listed information as
soon as possible.
1.Name in full :
If you do not contact your claims agent within 7 working days of this
notification, your winnings would be revoked. Winners are advised
to keep their winning details/information from the public to avoid
fraudulent claim (IMPORTANT) pending the transfer/claim by Winner.
Congratulations once again.
When your 18 month contract runs out they will sign you up automatically for another 18 month without even asking you. not only that but when I enquired about an upgrade on my existing phone they told me because i had recently already renewed my contract it would be £100 quid, all because i didnt phone them until a week AFTER my previous contract ended, a contract which they renewed without my permission!
not only that, but do not ever under any circumstances let them put you on hold, 1hour initial hold to get through to the customer services, 30 min to get through to the department that deals with contract renewals and 15 minuits to get through to the department that deals with handset upgrades!! i spent more time on hold than anything! absolutly rediculous.
not only that but since this happened i have had them charge me twice for the same month, refuse to replace a stolen handset on their insurance (despite clearly saying they do) and ring me up at least once a week to try and get me to upgrade DESPITE the fact that i know from the above fiasco that itll cost me £100!!
I have received an SMS on mobile saying that Orange-Mobile has awarded your mobile no PIN $3, 000, 000 in...
1- I have upgraded my internet service to to 2Mbps for a drop to 1Mbps when the max download is exceeded.
Orange Jordan refuses to recognize the agreement and drops the speed to 128Kbps by some decision of one of its managers.
I have tried to solve the problem with them for the past 2 months; no manager will talk to me, they do not answer telephones, I am fed up with Orange management here in Jordan please help.
2- I pay for 2 Mbps speed, and after carrying out speed test on the internet, all of them gave under 1 Mbps.
They have given some stupid answers to our controlling authority after I complained to them about Orange.
Orange is not serving its customers with honesty.
I decided to leave by the end of September to another service provider, and I will lodge a complain with the Anti-Corruption authorities to open an investigation about Orange -Jordan
King abdullah II Fund for Development
Dear customers of Mobinil,
As one of the old customers of this provider, I'm going through very bad experience now.
Let this letter of complaint be a warning to all of you and a kind of guide to those facing the same problem.
Briefly, my line was cut without warning for exceeding the credit limits. I've got the detailed bill and together with Mobinil agent we found mistake in calculation of internet data. We filed a complaint.I was told my bill will be changed at the end of the month. But to open the line I should pay 2000EGP. I paid.
At the end of the month I got a message warning my line will be cut for the same reasons. When i went to the same Mobinil agent, the team leader refused to help me. He said the invoice was correct and I could complain to whoever i wanted.
Shocked with such rude and unprofessional attitude, I called 155. It's the National telecommunication Regulatory Authority (NTRA), specializing on such cases. My complaint was received. Within 14 days my case should be sorted out. The personnel in this agency surprised my with their high efficiency and quick respond.
I don't know why Mobinil can't correct my invoice when the mistake is so obvious, just simple calculation mistake. I've god the proof and going to fight for my rights.
Summarizing the above, if you have got any problem similar to mine, please DO NOT keep quite. Fight for your rights.
Please dial 155 and you will find qualified specialists to help you.
i frist recived an sms from mail2sms stating i had won money in orange mobile lotto uk. they provided a phone no & email address. i sent an email, they replyed as for name, address, age, sex, home & mobile no etc.
i complained on this site, 5 months later i recived an email from malinda asking the same thing.
the only information i have gained is another email name, still none the wiser if a scam or fraud,
I received a sms from a number telling me my mobile number has been confirmed as a winner of March 2009...
I moved house as part of my uni course. I moved my internet over to my new address on the 1st of July and after many failed attempts by both BT and Orange to connect both a home phone line and my broad band finally on the 13/09/08 the internet was up and running. After chasing the issue down continuously over the past 5 days i was told that i would not be eligable for compensations as I had not chased up the issue continuously for over a week. This seems and odd policy that I was not made aware of and as a service provider surely I should only being paying when they for fill there title and provide me with a service. I was also made to phone numerous customer service numbers and premium rate technical helplines which gave me the wrong information on numerous occasions.
Let me introduce my self first my name is Amr shama I'm on of mobinil customer since a long time now, I would like to inform you with the un acceptable & improper attitude from mobinil customer service toward me. Without tension I forget totally to pay my bill for August and without warning they deactivated the line for me, then I called C.S. to open the line and I will pay my bill on last Tuesday, and they activate it for me actually and after a while some girl from C.S. department call me and apologized for deactivating the line without informing me and that if there's any problem and if I'm still upset or not and I told her no problem and that I'm so busy to pay the bill, and I will promise to pay it on 5th of September but she said ' that's ok sir I'm not calling u for that I just want to make sure that your not up set from us" then yesterday they deactivated line once again and once a gain I called the c.s. to know what's wrong but some one " not professional' at all answered me in a rude way and told me that they will not reactivate it again and that's final.
Just let me ask you if Mobinil will not keep there words how I suppose to trust this network again. Any way sorry for the inconvenience and I guarantee that I will not bother you again cause I'm for sure will go for Etisalat.