CB Drug Store OptumRx

OptumRx review: OptumRX agent communication

Joaquin Gamiaokunkel of US

Dec 11, 2025 6:34 pm EST

Verified customer

Featured review

Called ORX and spoke to Dora or Dona. The woman would not let me speak and continued her reading of her script. Told me I had to wait for 2 days for CVS to fill or wait 4 days for ORX to ship to me. She could not override a few days supply locally until the normal supply is received. She would not listen to me, she kept on droning on and on. I asked for a supervisor, she said the supervisor couldn't do anything beside what that she has already told me. She kept talking and talking. After asking for a supvr times, I finally told her to stop talking, shut up and get a supervisor. In 2 years, this has been the most frustrating call I'm made to OptumRX. Teach your people to LISTEN and not just talk!

Confidential Information Hidden: This section contains confidential information visible to verified OptumRx representatives only. If you are affiliated with OptumRx, please claim your business to access these details.

0 comments

Add a comment

OptumRx - Prior authorization department 5

OptumRx - Constant phone calls

OptumRx - What a rip off 2

OptumRx - Repetitive and consistent denial of drugs tier 3 and above 2

OptumRx - They are selling drugs that are illegal. 16

OptumRx - Bydureon once weekly injection

OptumRx - Failure to deliver medication

OptumRx - denial of medicine 1

OptumRx - prescription renewal 1

OptumRx - Billing

View all OptumRx reviews and complaints

OptumRx Contacts

OptumRx phone numbers

+1 (800) 788-4863

Click up if you have successfully reached OptumRx by calling +1 (800) 788-4863 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (800) 788-4863 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (800) 788-4863 phone number 11 11 users reported that they have UNsuccessfully reached OptumRx by calling +1 (800) 788-4863 phone number

Customer Service & Home Delivery

+1 (877) 889-5802

Click up if you have successfully reached OptumRx by calling +1 (877) 889-5802 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (877) 889-5802 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (877) 889-5802 phone number 0 0 users reported that they have UNsuccessfully reached OptumRx by calling +1 (877) 889-5802 phone number

Medicare Prescription Drug Plan Members

+1 (877) 889-6358

Click up if you have successfully reached OptumRx by calling +1 (877) 889-6358 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (877) 889-6358 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (877) 889-6358 phone number 0 0 users reported that they have UNsuccessfully reached OptumRx by calling +1 (877) 889-6358 phone number

Medicare Advantage Prescription Drug Plan Members

+1 (800) 711-4555

Click up if you have successfully reached OptumRx by calling +1 (800) 711-4555 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (800) 711-4555 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (800) 711-4555 phone number 0 0 users reported that they have UNsuccessfully reached OptumRx by calling +1 (800) 711-4555 phone number

Prior Authorization (Physicians

+1 (866) 218-5445

Click up if you have successfully reached OptumRx by calling +1 (866) 218-5445 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (866) 218-5445 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (866) 218-5445 phone number 1 1 users reported that they have UNsuccessfully reached OptumRx by calling +1 (866) 218-5445 phone number

Specialty Pharmacy

+1 (888) 445-8745

Click up if you have successfully reached OptumRx by calling +1 (888) 445-8745 phone number 0 0 users reported that they have successfully reached OptumRx by calling +1 (888) 445-8745 phone number Click down if you have unsuccessfully reached OptumRx by calling +1 (888) 445-8745 phone number 0 0 users reported that they have UNsuccessfully reached OptumRx by calling +1 (888) 445-8745 phone number

More phone numbers

OptumRx emails

clientadvocateteam@optum.com

100%
Confidence score: 100%

Support

OptumRx address

11000 Optum Circle, Eden Prairie, Minnesota, 55344, United States

OptumRx social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 17, 2025
View all OptumRx contacts