OptumRx review: They are selling drugs that are illegal.

Their web site does not work. Track order link "sorry try again at later date"
Unable to track package requiring signature
Try calling interminable hd time s 20+ min
I

I just called for my last refills on 11/26/17, and the recording said I did not have any refills left. I don't understand this!

Synthroid rx ran out 4 days ago. this is a death sentence

The website has been down for 2 months. They keep saying "it will be up tomorrow". In this day and age home can a company be down for 2 months? What a pain it is dealing with them. Worst customer service ever and we will switch providers. I hope they go out of business! How can this be?

Very bad service. If you don't have adequate set up or staffs don't make it mandatory home delivery.. it is just waist of time. I had to be on phone for 1 HR today.

I had one requested medication Estradiol Dis 0.1mg, three months is 20 dollars, but they kept sending me Minilliv patch 0.1 mg, three months is 139 dollars. I found called before shipping, but they still sent me Minilliv and charged me 139 dollars. I have documents approved what requested and what shipped.
zruble@hotmail.com

My doctor & I have been trying & trying to get my script filled for estratest hs for 3 months. This is totally insane & I will be contacting consumer affairs & the better business in ny so people won't waste their time !

My doctor call into Optum RX mail order 9/11/19 is a medicine to keep my heart in rhythm to avoid afib and another stroke. It is now the 23rd and Optum RX keeps canceling the prescription saying they have to talk to my doctor.I have connected them up with my doctor's office and still get the same answers from Optum RX and they cancel again

Too numerous to dialogue If someone is interested, call me

Hard to believe such a potentially great Co. is so disjointed. Probably my last order---What frustration Even the survey does not work.

What happened there?

I wonder if senior management knows what is happening?

I was charged $307 on my credit card without my permission or knowledge until I checked my statement. ABSOLUTELY RIDICULOUS!

In 2021 Optimarx charged too much money for my medicine, Advair (Inhalelor). I returned it but they never acknowledge it and stop giving me medicine. I a retired 82 years old. Is there any way you can forgive that money and I will start buying medicine from you? I like Optimax. Please help me

lights are on and nobody is home

they said the prescription was cancelled it had expired (it was sent on 1/9/23, its 1/10/23) so you mean to tell me the prescription was cancelled before 24 hours because you can't read?

Optium Rx did not send my diabeties medication and i am completely out!

I called and the earliest date is 4 days away before i can receive it. I was on auto refills.

Cannot access OPTUM RX to manage mine or my husband's medications. How long will OPTUM RX access be down, cannot access via OPTUM RX direct or thru my medical insurance portal. And my husband's diabetic Humalog is on back order for 3 months now. Not good

This is the self check out of insurance. Customer service is 0 out of 10. No one knows how to actually do anything. Everyone tells a different story and none are true. It has taken months to get my prescriptions transferred and approved. This insurance is free through my work as compensation and is not worth it.

I've been a customer for 5 plus years. The new automated phone system is the worst experience yet. Would rate at less than one if I could. Even the chat function appears to be automated. It took me 5 minutes to get an actual live person and then they spoke in such broken English I couldn't understand them and they did not understand me either.