CB Drug Store OptumRx Do not put your credit or HSA card as a method of payment

OptumRx review: Do not put your credit or HSA card as a method of payment

It's Lisa S. of US

Apr 23, 2025 5:59 pm EDT

Verified customer

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I received a copay card for a high dollar prescription. The manufacturer also included a debit card as a back-up. Optum would not accept the copay card and when I questioned that, I was told to go back to the manufacturer. I asked if Optum if they had record of the Copay Card and they said that as long as I have the debit card, that's all they cared about. So that's the bottom line, get a prescription for a $3k monthly drug, screw the customer because we don't care about their copay discount and pay up. Rep was rude - he acted like the refill was a collection call. Think I'll look elsewhere, if possible.

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OptumRx Contacts

OptumRx phone numbers

+1 (800) 788-4863
+1 (800) 788-4863

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Customer Service & Home Delivery

+1 (877) 889-5802
+1 (877) 889-5802

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Medicare Prescription Drug Plan Members

+1 (877) 889-6358
+1 (877) 889-6358

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Medicare Advantage Prescription Drug Plan Members

+1 (800) 711-4555
+1 (800) 711-4555

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Prior Authorization (Physicians

+1 (866) 218-5445
+1 (866) 218-5445

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Specialty Pharmacy

+1 (888) 445-8745
+1 (888) 445-8745

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OptumRx emails

clientadvocateteam@optum.com

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OptumRx address

11000 Optum Circle, Eden Prairie, Minnesota, 55344, United States

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