CB Drug Store OptumRx Complaints #2-21

OptumRx review: Bad service

Doug Brucker of US

Sep 21, 2026 5:50 pm UTC

Verified customer

Featured review

Called to get a refill on medication that the med label says I have 2 avail refills, the same med label has my address from 5.5 years ago. The auto system said I had zero refills, and wasted 5 minutes of my time with propaganda I did not request even after requesting a ‘representative’ multiple times. Said to stay on the line to complete a survey. Finally got a rep on the line that supposedly fixed the med label old address and confirmed I can order my refill tomorrow, 10 minutes in a huge waste of time and frustration. Rep knew i was aggravated and refused to hang up so that I would receive the survey, I stayed on for minutes to get the survey THEN I got a call from optumRX that when I took it they effectively disconnected me without providing the survey. This is the state of customer service in our world today. Terrible

Recommendation: Go to any other pharmacy if you have the option. I get all of my standard drugs elsewhere and was forced to optumRX for a short term (thankfully) specialty drug. Optum sucks big time!

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OptumRx Contacts

OptumRx phone numbers

+1 (800) 788-4863

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Customer Service & Home Delivery

+1 (877) 889-5802

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Medicare Prescription Drug Plan Members

+1 (877) 889-6358

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Medicare Advantage Prescription Drug Plan Members

+1 (800) 711-4555

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Prior Authorization (Physicians

+1 (866) 218-5445

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Specialty Pharmacy

+1 (888) 445-8745

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More phone numbers

OptumRx emails

clientadvocateteam@optum.com

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Confidence score: 100%

Support

OptumRx address

11000 Optum Circle, Eden Prairie, Minnesota, 55344, United States

OptumRx social media
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Sep 22, 2026
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