CB Internet Providers Optimum Complaints #542-561

Optimum review: service call

Margarita Krupnik of New York, US

Oct 14, 2019 10:29 am UTC

Verified customer

I placed a call to Optimum to report bad service in my apartment. Optimum sent out a technician who replaced the modem and router. When I received my bill, I was charged for a service call that indicated that there were internal wiring changes. I disputed the charge as there were no wires changed as I was present for the appointment. Furthermore, Optimum indicated that I signed a work order upon completion of the job and I said I did not sign anything. After requesting a copy of the work order from Optimum the copy they provided includes a signature that is not mine. I have called for over 2 weeks to try to resolve this matter with someone at Optimum and have received nothing but a run around with reps telling me they have to relay on what the technician said even though the signature on the work order is NOT mine. I want this matter resolved.
Margarita Krupnik
Acct # [protected]
Service call fee $80
Phone number [protected]

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Optimum phone numbers

+1 (866) 200-7273

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Customer Service

+1 (973) 230-6048

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New Jersey, CS

+1 (973) 230-2037

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New Jersey, Sales

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Connecticut, CS

+1 (203) 870-2492

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Connecticut, Sales

+1 (631) 393-0637

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Long Island, CS

+1 (631) 393-0707

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Long Island, Sales

+1 (718) 860-3514

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NY: Bronx / Brooklyn / Westchester, CS

+1 (718) 975-1140

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NY: Bronx / Brooklyn / Westchester, Sales

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Optimum emails

contact@optimum.com

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Optimum address

6 Corporate Center Drive, Melville, New York, 11747, United States

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