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1.2 1015 Reviews

Optimum Complaints Summary

39 Resolved
973 Unresolved
Our verdict: If considering services from Optimum with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Optimum reviews & complaints 1015

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Newest Optimum reviews & complaints

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12:32 pm EDT
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Optimum Suddenlink $200 gift card

I was told when signing up with suddenlink in march of 2021 that i would get a $200 gift card after successfully paying 3 months worth of billing on time. I have reached out to suddenlink customer service multiple times in regards. they keep telling me card was mailed out on july 30, 2021 and that i should have gotten it by now. i then was given the card issuer phone number [protected] and left voicmails for a callback and have not gotten one. it is now august 25, 2021 and i still have not gotten it, and will be moving september 1st 2021 which will now more than likely dely the process even longer as i will be at a new address.

Desired outcome: i would like to get my gift card as promised

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Melissa “Mimi” Bragg
, US
Nov 30, 2022 1:17 pm EST

Yep it is actually happening to me right now but it’s in 2022 they said it was mailed out on November 14th and it’s now December 1st and it has not came it doesn’t take 2 1/2 weeks for mail to reach anyone in America so now that I’ve read this review it’s my same situation as others. Call the card tracker at altice leave messages no one calls back I want it before Christmas optimum if you guys read these please and thank you

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Melissa “Mimi” Bragg
, US
Nov 30, 2022 1:20 pm EST

200$ gift card soooooo hard to get but yet your bill better be paid on time to them such a shame from a multi million dollar company

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PamT60
Bossier City, US
Mar 17, 2022 3:28 pm EDT
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Same here!

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6:54 pm EST
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Optimum Order online service with optimum

Optimum advertising new deals online for new customers. When you follow the order online and pay we got another deals and different price. Trying to call them to resolve the problem but no solution. Because is the only internet company in the area tenafly 07670

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10:06 pm EDT
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Optimum Forced but fake billing after internet cancelation

I called to cancel my internet service with Optimum due to its unreliable and intermittently disrupting internet connection, returned their router/modern via Fedex per their instruction, but two days later I received an email that states $180 to be charged by month end. When I logged in to my Optimum account, it won't allow me to see the details of the bill, saying only the primary user can view it. I called multiple Optimum customer service numbers that all led to the same place asking for my credit card or debit card to pay the final bill. Apparently, they cut me off from the regular customer service and left me no option but to pay the bill, which appears to be the money for unreturned equipment. This leaves me no option but to pay this fake bill, as I forgot to cancel the auto pay option. This is how Optimum is treating their customer, and very disappointing.

Desired outcome: Recognize their error and cancel the $180 bill to be charged by August end

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7:28 pm EDT

Optimum Restore phone function

Our optimum phone is hacked; family and friends would call us, then it would ring once on our end. Per our Caller, "the call is re-routed to a google account and then some people would answer it, or another person would answer it."
Please assist in having Optimum protect their customers. This is no good as hackers are getting in all our information. even calling OPTIMUM for help, goes to agents from India who hardly speaks English fluently. This is very poor customer service...

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10:52 am EDT

Optimum Optimum Service

I had wires down. I called optimum. They said it would cost $80 if it was not theirs. After I called Verizon. They said of course we will send someone-free of charge. We just want you to be safe. I called Optimum back and asked for a supervisor. None ever called back.
I canceled service and went to Verizon. Spoke to someone at Optimum who said they would cancel my last bill because it was only 1 day over. Person never registered that and only took $14 off. Called again, asked for a supervisor to call back. None did. Called again-got a ticket number because they had no notes on any previous calls. They said a supervisor would call back. None did.
Called today - finally got a supervisor. They said it's too late to resolve, my account is in collections. Meanwhile I have been a customer for over 40 years and no one ever asked why did you cancel? I have been trying to resolve this since the end of June.
Terri Mckee
[protected]

Desired outcome: Bill wiped out.

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12:32 pm EDT
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Optimum Television, internet

Would like to file a complaint about my service being interrupted. 5 times optimum was called and came to my house 562 Center Chicot Ave. [protected]. I had no service both TV and internet the weekend of July 16-18. I could not work from my PC. And 4times afterward Optimum service had to be contacted. I called today 8/12 for a reimbursement because of interruption of services and they offered only $35 on a $211 bill. Disgraceful, I deserve $105 reimbursement for the time that I spent with no TV or internet. My kids couldn't use there iPads, especially my special needs child. I am very disappointed with this outcome. You can do better than $35.

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3:10 pm EDT
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Optimum Billing Problems and Late Fee Charges

We went on vacation and made sure ALL bills were paid or schaduled for payment. We scheduled an online payment to Optimum and got the confirmation that it was scheduled. We came back from vacation and had 3 mailings stating late payment, past due, due now. When i checked online payment activity, the error was on Optimums part and we were chanrged late fees. Why would you do that for an error on your systems part and why would you not contact the customer rather than send nasty mailings and charge late fees. Ever since Altice took over Optimum, service has been horrible and since cable companies like to monopolize the areas and industry, they do not make it weasy to change. Horrible company AlticeOptimum.

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8:18 pm EDT

Optimum internet service and customer service

After having a lot of trouble with slow speed on my internet, my computer technician told me I should call Optimum because I'm not receiving the service I'm paying for. I called numerous times only to be told there is a long wait and I should either try chatting online or they can call me back. I tried the call back option about 4 times. Each time they were exceptionally ignorant, hard to understand with foreign accents, painstakingly slow and repetitive, and not helpful about getting a supervisor. After hours of waiting on holds and trying to explain the issue, I finally tried the chat option with someone named Patricia O. This took a few hours as well, and left me back at square one. And she, too, couldn't connect me with a supervisor!
They finally advised me to upgrade to the $24.95 per month option so I can receive 10 mbps instead of the Altice Advantage option for $14.99 a month.
We already pay $39 per month. That means they also owe us money for the months they haven't upgraded us.
I asked Patricia to please correct the problem and match our plan to our payments. She told me I would need to call another branch for that.
What kind of company is this? So many people rely on them, and they're customer service isn't capable of basic communication and simple corrections? If anything can be done to resolve this you will be helping many, many people. Thank you for your time and service.

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Laura Kozak
, US
Aug 07, 2021 5:25 pm EDT

I keep trying to get into my internet emails, without any luck. I stayed on the phone yesterday for an hour ithout
without any luck!

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10:02 pm EDT
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Optimum Tel line service

My telephond at home was not working . I had an error on my phone stating " check Tel Line". I called optimum after so much trouble shoot and attempts they Schedule a technician to my home.
The Technician arrived on the morning of Friday. July 23rd . He checked the phone line and the electrical panel. Finally he told me it may be a problem with the phone line but optimum no longer trouble shoot phone lines and everything is now remote. He suggested I will have to call an electrician or I can plug my main phone into a moderm which I have . I got a bill for 80 dollars stating the Technician claims he did some wiring which is not true. He did nothing, no wiring. I cannot pay for service that was not rendered to me. This not right and I will like a through investigation and the service fee credited back to me . Thank you
Gloria

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6:04 pm EDT
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Optimum cable tv

Hi I am a Optimum/cablevision customer for 20plus years. I have lived in two residences. I currently live 36 Woodland Ave Manorville ny 11949. Sometime the week of 7/12/21 optimum was on my block adding new lines for homes that were newly built on my block. I am the first house on block and walked over to one of the workers because I had been experiencing a lot of loss with internet and asked if it was do to them working on lines. He assured me that it was and suggested that I call to upgrade to fiber optics that are now being offered. I was very excited and immediately called for an appointment. I was able to get one for 7/19/21 between 8a-11am.

Around 930am the technician called me to advise that he is running late due to a flat tire and would still be by. I completely understood and said no problem.

Around 130pm I called cable again because still no update. They assured me that it has been updated to 630pm. I said they still come that late they assured me yes. Well noone came and no call to advise.

Next day I called at 8am lodged complaint well where do I begin...first of all the call center has no clue what they are doing and do not know how to communicate. They are constantly putting you on hold and you basically get a run around answer. I wanted cable to do the right thing and promise me an immediate appointment and the customer service rep was giving me a two week appointment with an unaccommodating time. I said I want to speak with a supervisor and was told there were none there?I cant believe you have a call center running with no supervisors at time of open?He assured me someone would call me back in two hours noone did. I called back got the same agent and he says I told you 2-4 hours..I wait again no call back.

I go home because in the meantime since monday my cable was suspended because they were going to upgrade my service. I stayed one hour on the phone with an agent who was very pleasant to deal with and I just said please reinstate my cable I do not want upgrade.

Today three days later(7/22/21) I get a call from a supervisor who says how can we help and proceeds to put me on hold 4 times for whatever reason because at this point he is not offering me anything. I get frustrated and say I do not want anything from you I am going to cancel my service and let everyone I know that optimum is not a company anyone wants to deal with.

I dont expect anyone to respond to this email but in the event someone does read this you really need to start out sourcing your call center and start to use customer service. Your service is not cheap.

Thank you
Anna Guardi [protected]

Desired outcome: Credit for no service for two days and tell me why I shouldnt cancel my service?

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4:10 pm EDT

Optimum Cable/Internet

On March 6th, the cable service to the house went out. The technician came on the 7th and said the drop wire needed to be replace from the pole. On June 6th, the cable service went out again. Calls were place and they said there was an outage, but the neighbors had service. On the 7th we called and an appt was made for 6/8. The cable wire was not grounded properly and was pieced together and not changed as it was explained on 3/7. The cable wire over-heated and damaged the vinyl siding on the house. We have called more than 30 times to get someone to inspect the damage. An escalated ticket was created on 6/12 and we were told to expect a call within a week. We are still waiting 4 weeks later. There is never a supervisor on call to speak with. My mother is 80 years old and was told by 2 electricians she is lucky the house did not burn down. Optimum does not seem to care. She just wants her house repaired.

Desired outcome: Repairs made to the damage to the house

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2:40 pm EDT
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Optimum Internet account

I had optimum service at a vacation home. I put it up for sale a few months ago and canceled my service. They agreed to cancel it, but kept billing me! When I complained, they told me the only way to stop the billing was to go in person to one of their stores. There is no store anywhere near me. So instead, I canceled the card they kept charging. I just got a bill in the mail from them, and there is absolutely no way to talk to a human being. The only option is pay!

Desired outcome: Optimum leave me alone.

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11:28 pm EDT

Optimum Everything this company offers

This company is absolutely criminal. Constant internet drops especially at peak work hours, spotty television services and issues with landlines. Its disgusting and deserves legal recourse and I feel like compensation is due for all of their paying customers who they take advantage of and ample money from. The creatures that run this company leech hundreds of dollars from each of their customers monthly for nothing but headaches and faulty equipment. Over the course of my problems with optimums services I had about 10 different "technicians" come to "fix" the problem just to have the same issues after about a week. On about the 11th time they sent someone over who told me about the outside box being the issue, mind you not a single previous employee even checked or mentioned said box. After re-doing the entire setup, the 11th tech left so you'd think problem solved. Wrong, after about a month of the service being optimal the same issues came back. Optimum/Altice is more of a criminal organization than a service provider at this point and its time for them to be held accountable for what they put their customers through.

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3:55 pm EDT

Optimum Internet

I stopped my cable service and requested internet only. I was steered to fiber optic and agreed. My service worked for two days then service stopped 9n 9ne television. O called tech support and s tech came the next day. He stated the problem was my modem wasn't registered in the "back office". I am still waiting for it to be registered, 2 days later. After numerous calls all I have been told is that it is being escalated, and they hope to have it fixed within 24 hours. I have made about 20 calls to rectify this. Still without my Internet. Looking seriously at FiOS. James Heastie.

Desired outcome: Fix my internet

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9:20 am EDT

Optimum phone service at [protected]

On Tuesday, July 12, in response to my request, a repairman was sent to repair a broken phone jack. When he arrived, immediately upon entering the apartment, he was verbally abusive and towards my 93 year old, handicapped mother, claiming the phone jack was from "verizon" and after further shouting and aggressive outbursts, he left claiming nothing could be done.
Please advise.

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12:42 pm EDT
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Optimum Internet and phone service in Darien, Ct.

I signed up with Optimum in July 2020 for Internet and phone service.

From the start: Internet and phone service went down once, twice a day
or every second day.

Technicians came to my house 3 times. Modem was replaced twice,
all cables (lines) were checked.
I was told to unplug cable to the modem for a few minutes and plug
cable back into the modem - everything would be working again.
I was also told, technicians would do exactly the same thing, if they
have to come to the house again.

I have lived with this problem - unplugging cable from modem and
plugging cable in again for a year now -

international phone calls were interrupted a few times
zoom lessons were interrupted when internet went down and my
daughter in Salt Lake City had to take over teaching via zoom.

How can I go on like this? I am seriously considering signing up again
with Frontier, whose MBPS is unfortunately still a little to low.

Looking forward to hearing back from you very soon!

Sincerely,

Marianne Diekmann

My phone No: [protected]
Address: 38 Chasmars Pond Rd.
Darien, Ct. 06820

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10:36 pm EDT
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Optimum Antenna

I am complaining about optimum placing an antenna over my house and back porch at 1146 E. 223 Street, Bronx, NY 10466. I am not the customer and the house who is the customer my next door neighbor at 1144 E. 223 St. should have the antenna over their house, not mine. I called 6 days ago and spoke with an representative named SAM I called [protected], I told him the problem and he placed me on hold while he spoke with a manager. He came back and said the manager contacted the sub contractors and they would remove the antenna in 5 to 7 business days. I told them I would call back in 5 business days to confirm. When I called back today which is day 6, at the same number at around 7:oopm, which was a call back to [protected]. That woman told me an entirely different story saying I had to tell the person of that house to contact optimum, and that I could not speak with a manager and then she refused to give me her name. She refused to listen to what I was previously told, she refused to address my problem to a manager. It was clear to her that I was going to make a complaint about her because she was being very difficult intentionally. Which is clear when she refused to give me her name, saying I was not a customer so she can't give me her name. Although they give their names when they pick up the call. So when I asked her to repeat her name she knew I was going to complain about her and refused to repeat her name. Now it is not my job to contact any person at their house and tell them they have to contact optimum. I complain to optimum and it is optimums responsibility to contact that customer and let them know their antenna has to be removed. That's not my job to fix optimum's mistake! Which is what that stupid woman was telling me. She kept saying she can't give me information about a customer's account. I kept telling her I don't want information about anyone's account I want optimum to remove an antenna from over my house. All optimum needs is the address let optimum contact their customer. So I don't know if I was given a bunch of [censored] when I called and talked to SAM or if this woman was just being uncooperative and I think she was intentionally being a [censored] otherwise she would have addressed the problem to a manage and given me her name. She also said I can't speak to a manager because I was not a customer. What sense does that make, I should be able to speak to a manager about her if I don't think she is being helpful or truthful. She doesn't have the right to tell me I can't speak with a manager because I'm not a customer. She didn't want me to speak to a manager because she knew she was not being professional by telling me I can't have my problem addressed by a manager or she is required to give me her name and refused. Check the time on Friday around 7pm, a call back number to [protected], so you can tract who that [censored] was. I'm sorry to have to curse, but I did not tell optimum to include me in their business and now I have to be annoyed and waste my time dealing with difficult representative trying to get the problem fixed. Optimum involved me in their business with no permission, and I have every right to speak to a manager to resolve it if the representative is telling me a bunch of [censored]. And she knows that otherwise she would have given me her name if she thought she was telling me the correct thing. She obviously wanted to give me a hard time. A lot of times west Indian women don't like black american women, and like to give them a hard time in business matters. I could not have been nicer until she pissed me off when it was clear to me she was not being truthful and that was backed up by her refusing to involve a manager or give her name.
I AM FILING A COMPLAINT WITH THE FCC, IT IS NOT MY RESPONSIBILITY TO GO TO ANYONE'S HOUSE AND TELL THEM TO CONTACT OPTIMUM. IT IS OPTIMUM'S RESPONSIBILITY TO CONTACT THEIR CUSTOMERS AND CORRECT THEIR MISTAKES.

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7:00 pm EDT

Optimum Phone doesn't work for already 2 weeks.

We had only TV with Optimum Online. We decided to move Phone and internet to Optimum as well. So on June, 18 technician came and connect internet. We asked to port out phone number [protected] to Optimum because my mothers is 90 years old and all her medical institutes call her only on [protected]. So i called and ask her phone to be ported from Version to Optimum. Optimum representative created ticket and told us it takes no more than 3 business days. Since June, 18 my mother phone is not working. She is not able to call and calls doesn't go trough. We created already 4 tickets and every time Rep told us no worry we are going to make your phone working but this is only empty promises.

My mom is living by herself and now crying all the time. What if Emergency happens?

We need to solve the issue ASAP

Desired outcome: My name is Gary Friedman. I am son of Natalya Friedman. My mom doesn't speak English well so please call me on my cell [protected]

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5:03 pm EDT

Optimum Reduced credit on new bill

This is in regards to the latest Optimum bill my father-in-law received due 6/30/21. His name is Leonard Bellacicco, 845-691-6519, and an optimun customer for 40yrs. I was asked to inquire why the latest bill shows a credit of only $22.50 when all other previous bills show a $42.50 credit. I called and spoke to Nyla on 6/28 @4:10pm and was told that promotion was no longer valid. I asked if anything can be done to reinstate the credit. Leonard is 95yrs old and a veteran of WW2 on a fixed income. I was told there was nothing she can do to help and asked to speak to a supervisor. She said her supervisor was out to lunch at 4:10pm?
I said ok, can I speak to any supervisor and that is when she started repeating the same "that promotion is no longer in effect" over and over again. Even when I asked if there was anyone that could help the same line she used, out to lunch, etc. I know these calls are recorded so I ask someone please listen to it and determine if my request for a 95yo WW2 vet and a 40yr customer on a fixed income, why the additional $20 credit cannot be reapplied? Please contact me Leonard Centonze, 691-6519.
[protected]@aol.com Thank you

Desired outcome: $20 CREDIT REINSTATED

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Victoria Santos Paul
, US
Jul 20, 2021 9:52 am EDT

I am really upset with Optimum, my mom is 84 and has been a customer for 27 years and customer service told me 1 month ago, that since she was a customer for a long time, they would lower the bill. What a lied today I call and there is no note on that conversation. I told them I will be looking for other options, and will be canceling them. I told them they do not seen to care for their customers, especially the elderly. I also told them this is why people are leaving cablevison because they are too expensive.

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8:18 am EDT

Optimum complaint service

Dear NYS Utilities Commission

Optimium has not upgraded or improved my lines in the four years I have resided at my building 87 Franklin Avenue. They have misrepresented the facts and to the utilities commission.

I have paid for a bundled phone service but only recently was upgraded with a line to actually use the landline I have been paying for for over four years.

I have been unable to get cable in my living room, the excuse is the signal is too weak. The pole is on my neighbors adjoining property and is falling down, leaning against a neighbors property/building. The line will come down when the neighbor begins construction this summer. My online work will be jeopardized by not having access to the internet to perform my work duties. Optimum has said the neighbor should inform them. The neighbor will do their construction the lines will come down I will likely be without service for weeks; jeopardizing my income and work responsibilities.

I have complained about the pole and the repair for over 4 years now. I send an email to the NY utilities commission, you then intern send a letter to Optimium. Optimum passes the buck and says it is Verizon's responsibility to maintain the poles. Verizon indicates that it is a private pole - not one of theirs.

If this is a private pole on my neighbors property, and that neighbor has jurisdiction over the pole; then should they not be charging optimum or Verizon a fee to be using that fee.

VERIZON and OPTIMUM have not taken responsibility for the pole - FOUR YEARS - I am still waiting. I have marginal service because they cannot update the lines.

Lastly I get three or four pieces of junk mail from Optimum each and every month; however getting a bill seems to be challenge for them and the US post office. I understand this as the mail likely looks like junk mail that we are inundated with by this company.

This is a rotten uncompany that passes the buck, inundates us with junk mail, charges us inexorpiennt fees, through bundled services. Apparently I have no rights to receive the bundle services such as phone line for over 4 years; and if I want to pay for separate non-bundled fees, they figure out a system to make 2 or the 3 individual services (internet and basic cable) more expensive than the cable.

At this point, I did not receive a bill for one month and they now say I have lost my promotional rate of $270 a month ( that is my promotional rate). I will seek out other services (Direct TV) as I don't want my credit report damages- because I did not receive one bill for the month. I don't want to pay an escalated rate and fee -because I did not receive a bill for month.

Customers need an alternative to Optimum it is monopoly that is charging us high rates, inundating us with junk mail, not providing us with consistent printed bills (it is the postal system, ) and has not fair practices but penalizes us for other a crappy mail system.

My history indicates I likely have missed a bill one in 4 years, likely because of mail bills delivered to a nieighbor, or leftoutside my apartment- rather than but in the mailbox. I continue to be penalized by this company.

Please do an investigation as to why the utllity pole and service has not been updated at 87 Franklin Avenue for the last 4 years, despite numerous requests.

Should I hire a lawyer and file a lawsuit against the optimum; they have not made the repair or upgraded my service; this has been an ongoing request for 4 years.

At this point I do not see the NY utilities commission as aiding or assisting the issue as each time it happens you send letter to Optimum, optimum passes the buck to Verizon, vVrizon says it is a private pole and I remain without a strong signal and the abilityy to add a line to my living room. Nothing happens, except Optimium continues to collect $270 a month from me for subpar service.

This is not fair and not right. Please let me know next steps. Should I contact my city council person, is there an advocate in NYC, should I contact t my congressional representative. THIS IS NOT RIGHT, NOT FAIR, and if I dig further I imagine I will find ways in which this is not legal. I have consumer ights to have access to services which have been denied for over 4.5 years.

Thank you

David R Burke
87 Franklin
Brooklyn, NY 11205

Desired outcome: pole repair, service- no increased fees due

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Optimum Customer Reviews Overview

Optimum (optonline.net) is a highly rated internet service provider with a strong reputation for delivering reliable and fast internet speeds. They have received numerous positive reviews from satisfied customers who praise their exceptional customer service, affordable plans, and consistent performance.

Customers have consistently praised Optimum for its fast and steady internet speeds, which have helped them to stream shows, browse social media, and work from home with ease. They also appreciated the affordability of Optimum's plans, which include a variety of options to suit different budgets and needs.

In addition to excellent internet service, Optimum has also received high ratings for their customer service. Customers have described the company's representatives as knowledgeable, helpful, and friendly, and have complimented their ability to resolve issues quickly and efficiently.

Though some customers have reported occasional service disruptions or slower than expected speeds, the vast majority of reviewers are overwhelmingly positive about their experience with Optimum.

Overall, Optimum is a top-rated internet provider, known for its consistent speed, affordable plans, and impressive customer service. Whether you're looking for a reliable provider for your home or business, Optimum is a great choice.

Optimum In-depth Review

Overall Rating: Optimum is a top-notch company that offers exceptional products and services, making it a reliable choice for customers.

Company Background: Optimum has a strong reputation in the industry, with years of experience and a solid track record of delivering high-quality products and services.

Services Offered: Optimum provides a wide range of services, including product customization, installation, and maintenance, ensuring that customers receive tailored solutions to meet their specific needs.

Pricing and Packages: Optimum offers competitive pricing for its products and services, with various packages available to suit different budgets and requirements.

Customer Service: Optimum excels in customer service, with a dedicated team that is responsive, knowledgeable, and always ready to assist customers with any queries or concerns.

Quality of Products/Services: Optimum is committed to delivering top-notch products and services, ensuring that customers receive reliable and durable solutions that meet their expectations.

Delivery and Shipping: Optimum provides efficient and timely delivery and shipping services, ensuring that customers receive their orders promptly and in excellent condition.

Return and Refund Policy: Optimum has a fair and transparent return and refund policy, allowing customers to return products within a specified timeframe and receive a refund or exchange.

Online Presence and User Experience: Optimum has a user-friendly website that provides a seamless online experience, making it easy for customers to browse products, place orders, and access relevant information.

Reputation and Trustworthiness: Optimum has built a strong reputation for its reliability, trustworthiness, and commitment to customer satisfaction, earning the trust and loyalty of its customers.

Additional Features and Benefits: Optimum offers additional features and benefits such as warranty options, loyalty programs, and after-sales support, enhancing the overall customer experience.

Competitor Comparison: Optimum stands out from its competitors due to its superior quality products, excellent customer service, and competitive pricing, making it a preferred choice for customers.

Pros and Cons: Optimum's pros include exceptional customer service, high-quality products, and competitive pricing. However, some cons may include limited product variety and availability in certain regions.

Conclusion and Recommendation: Overall, Optimum is a highly recommended company that offers top-notch products and services, backed by excellent customer service and competitive pricing. Customers can trust Optimum for their needs and expect a satisfying experience.

How to file a complaint about Optimum?

Here is a comprehensive guide on how to file a complaint or review about Optimum on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Optimum in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Optimum. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Optimum on ComplaintsBoard.com.

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Contact Optimum customer service

Phone numbers

+1 (866) 200-7273 +1 (973) 230-6048 More phone numbers

Website

www.optimum.net

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Optimum Customer Service. Initial Optimum complaints should be directed to their team directly. You can find contact details for Optimum above.

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Use this comments board to leave complaints and reviews about Optimum. Discuss the issues you have had with Optimum and work with their customer service team to find a resolution.