CB Internet Providers Optimum Complaints #462-481

Optimum review: Internet speed and lack of support

Upset Eric of Stamford, US

Apr 19, 2020 9:34 am UTC

Verified customer

I pay for 200 Mbps and receive between 26 - 35 Mbps. I've been trying to reach support for a week now and nobody answers the phone. As I write this, I've already been listening to a recorded message for 1.5 hours already.

Update: Finally got through today after 3 hours. Optimum seems very unimpressed nor are they apologetic that it took more than a week of trying to get through. That is a deplorable time-frame.

They did little more than ask me to reset my modem and will eventually send a tech out to look at the cable line. 26 Mbps versus 200 Mbps. Shameful. Epic failure on many fronts.

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Optimum phone numbers

+1 (866) 200-7273

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Customer Service

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New Jersey, CS

+1 (973) 230-2037

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Connecticut, CS

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Connecticut, Sales

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Long Island, Sales

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NY: Bronx / Brooklyn / Westchester, CS

+1 (718) 975-1140

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contact@optimum.com

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6 Corporate Center Drive, Melville, New York, 11747, United States

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